We have been in the restoration and contracting industry for 22 years, specializing in new home and commercial construction, project management services from start to finish. We also provide comprehensive flood and fire restoration services. Our clients include many insurance companies, home warranty providers, B.C. Housing as well as priv read more...
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I hired CANPAC in March 2018 to renovate both of my bathrooms, a 10 day job as per their contract. It is now December 2018 & the job is still not complete. They walked away from the job, but still kept my house key! Leaving 2 x 4’s, grout & tile all over my home when they walked away. I have had to initiate legal action to resolve this issue. CANPAC’s Federal corporate registration was dissolved in December 2011 for non-compliance. The companies registered office as per their federal corporate registration is in Burnaby. The company does not currently have a valid business license in Burnaby. If this is how CANPAC manages their own business, do you really want them anywhere near your home renovation?
I will keep succinct and to the point.
I will be required to commence litigation against this contractor, Paul Athwal, for failure to return funds for which he performed ZERO work.
Requested he have a valid contractor's license. He said he did have one provided a number on the contract. Recently discovered his license was expired at the time we signed the original contract.
Requested he have valid Work Safe coverage. On the contract, he said he did have it. Recently discovered this was false and his account is "delinquent" and had been "terminated".
He was paid almost $12k and performed zero work at my home.
Unavoidable circumstances required changes to the scope and contract. He was consistently dilatory in getting revised scopes and contracts after numerous requests.
Being finally fed up with his delays, and his refusal to keep the new start date, the business relationship was severed.
At current, he will not return any of the $12k paid representing deposits on the structural and cabinetry work. The deposits were not deemed non-refundable in the contract.
There was NEVER a finalized revised scope for cabinetry/countertops after the unavoidable circumstances were discovered. As such, no materials were to be ordered until such was completed. This was stated in the contract prior to the significant changes required.
We requested he deduct his fees and return the remaining portion. He is choosing to hold our full amount hostage.
We have reported him to BC Housing, and will be reporting him to the BBB.
This is a true and account of my dealings with this contractor.
This is all FALSE, I will be filing a lawsuit Monday for slander. I did receive deposit for Cabinetry which I secured materials for and structural work that was to be performed. I made over 7 trips to City of Richmond to complete permit process. I made 1 trip Down town to the Engineer and probably spent well over 20 hours of my time. I have never ONCE said I will not complete my Contractural obligation, I have numerous emails stating that also I have no problem returning part of the deposit minus my costs but Wendy ( Homeowner ) refuses to accept that option. I am under no legal obligation to return the full amount of deposit for I have SECURED materials for their cabinetry which I have receipts for and can be proven, also I have made over 8 trips to their home as their design ideas were constantly changing.
We have relied on CANPAC for many home projects throughout the years and have always been extremely pleased with the work: the time in which they complete it, the quality and their promptness in getting back to you. They have done everything from a complete bathroom upgrade, getting rid of popcorn ceilings, installing air conditioning units and ceiling fans, replacing drywall, the list goes on. Every time we use their services, the prices are very reasonable and their quality of work is second to none. We recommend CANPAC for any job you need done around the house, no matter how big or small.
It has been a pleasure working on your projects.
CANPAC Home Solutions has a TrustScore™ of 1.7. The average TrustScore™ for other businesses providing similar services in Burnaby and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Business does not require workers compensation|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1998|
|Member of TrustedPros Since||2009|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Architectural Design, Awnings, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpet Cleaning, Carpeting, Caulking, Ceiling, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Decks, Demolition Work, Design Build, Drywalling, Electrical, Excavation Services, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, Gutters, Handyman Services, Heating & Air Conditioning, Home Construction, Home Theaters, Hot Tubs, House Cleaning, Insulation, Kitchen Renovations, Land Clearing, Masonry, Mold Removal, Painting, Paving, Plastering, Plumbing, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Skylights, Stonework, Stucco, Sunrooms, Tiling, Trash Removal, Wallpapering, Waterproofing, Window Cleaning, Window Treatment, Windows and Doors
CANPAC Home Solutions has received complaints from their suppliers and/or creditors
Complaint: Iif can advise, he hired me to sub for him and has been unresponsive and negligent in paying his bills. do you offer a site to rate that or caution others?
We have been in the restoration and contracting industry for 22 years, specializing in new home and commercial construction, project management services from start to finish. We also provide comprehensive flood and fire restoration services. Our clients include many insurance companies, home warranty providers, B.C. Housing as well as private projects. We have now branched out into Building Envelope Remediation. We provide a one year written warranty from project date of completion to our clients.
|Main contact(s)||Paul Athwal|
|Listed with TrustedPros since:||2009|
|Warranty||1 year warranty on labour and materials and all Manufacturer warranties.|
|Accepts credit cards||No|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Contact CANPAC Home Solutions to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
CANPAC Home Solutions has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum