Beware !!!. We recently had these services done. They state in their ad furnace tune up. NOT EVEN CLOSE. The furnace was not tuned up they blow air that"s its. After they left I had no heat over night. We had to call someone in to repair it. The carpet cleaning was quick and they missed some spots. I took some pics after they left where they missed. I actually got the stain out very easily myself. There was not care with their equipment because they scratched my dark staircase with their hoses. The duct work now, again they state before and after pics, did not happen, and they left a huge mess.
$725 dollars later, not happy with the service, the owner said he would refund some of my money, has not happened.
Do not get this company!!!!!!
Response from Canuck Home Services
I am shocked at your review and to be honest a little offened abut your exagerated lies. I must say if you had theses complaints why were they not addressed at the time of service. Could it be that you agreed to have the work done then complain by bullying someone into a refund?
In regards to you having no heat. When I returned the very next day (45 min drive) after your text about the furnace not working I found the thermostat was turned off. I turned it on and your furnace ignited right away. There was no charge for that service which I could have charged you for, being a stand up owner I decided not to. Your furnace was never serviced in 5 years even knowing your manual states to have it serviced on an annual basis. Our furnace tune up by the way involves more than blowing air as you state. The blower is cleaned the flame sensor is cleaned and all safety sensors are tested. That in this industry is a furnace tune up we offer it to our customers for $69.00 while the ducts are being cleaned. That is what is done for a tune up. You were not present when this was being done as your husband was. Pictures of the clean ducts were also shown to your husband.
In regards to your carpet cleaning complaint. There is no GUARANTEE OF STAIN OR ODOUR REMOVAL it is stated on the invoice where you signed your approval. Not sure where the stain is that you are talking about and showed me in a picture. Under the bed or dresser? The duct cleaning complaint is hard for me to believe as there was no mess that i seen as i walked around when we were finished. Just so you know i had a new employee with me that i was training do you honestly expect me to believe i would leave your house in such a horrible state while im training someone new? I dont think so.
Now inregards to your dark staircase, our hoses are made of solid rubber and any connectors are covered there is no chance of our hoses causing any damage to any surface that is how they are made. When your husband was holding the hose I explained he did not have to hold it it does not scratch any surface it made of rubber!!.
In short Mrs. Donavan I did offer you a refund of $69 for the furnace tune and $50 off your carpet cleaning bill. You wanted 50% !! After taking in to consideration i did not charge you tax on the $725 as I do not charge tax to police officers, firemen/woman/ nor Military personal. With you saving $94.25 plus $250.00 plus HST for a service call to come the next day and turn on your thermostat I feel that your refund is applied. I have been more than fair with you and your complaints.