Nightmare and ongoing - be aware that these folks also operate under "The Improvement Source"
This review was my very last resort but after days of no response after numerous voicemails from both my wife & I to both Doug & Dedric & a note through this site listing my concerns with no responses, Iâ€™ve been left with no other options.
We put the bid up for this project on Trustedpros & were clear about budget and what we needed done. A gent named Doug called to set up an appointment & provide a quote. They quoted within our budget & gave us a timeline of a couple of evenings totaling approx 7 hours. I gave them a small deposit & they said someone would be in touch to schedule the work. That is where things started to go sideways & I wish I had noticed the alarm bells then.
A contractor came over (really nice fellow). I outlined what needed to be done. He suggested that the bathroom needed some more floor work & the shower drywall needed some minor repairs. I asked how long & he said not long. I then asked when he could start the next evening & he said he could only work days. At that point I asked how long the job would take in total and he said 12-16 hours.
I was a bit alarmed at the vast difference from initial quote so contacted Doug. He said he was willing to guarantee the 7 hours for the tile job & we would add on some more hours to account for the additions I agreed to. I could have done the floor & drywall additions in a few hours so assumed that the "Professional" would be able to handle in a reasonable time frame. I didnâ€™t hear from them again but assumed that they were dealing with everything in the background as the tiler showed up for work the next day.
We had a couple of hiccups as we ran out of tile (which I went and got) and we ran out of grout (which I went & got) but otherwise, the work was proceeding. Not nearly as quickly as initially quoted but again, I had falsely assured myself that all was well as we had agreed upon a final price & a timeline.
This is where everything went sideways. On Wednesday last week (work was already close to two weeks behind schedule) the tile contractor sent me a note saying they were done. When I got home it wasnâ€™t even close to done & they had actually made some pretty serious errors which I noticed when I looked at the work more closely.
The two main reasons we went with these guys was I wanted it to look professional & better then I could do on my own but MOST importantly I wanted to ensure that sealing was done properly & to code around the shower, tub & floor to avoid damage to my completely renovated top to bottom bathroom. We had gutted it to the studs & replaced everything (sparing no expense) prior to the tile starting; I was VERY clear about this from the beginning with everyone I spoke with.
What we found was as follows & I sent this list through this site to Capitol renovations on Friday last week, along with voice messages & texts with no responses to any. (they had no challenges responded in a timely manner prior to these events I might add)
â€¢ The shower is not sealed around the window & is very jagged. I can stick my pinky finger all the way to the exterior wall. Aesthetically it looks like terrible.
â€¢ The contractor didnâ€™t pull off the plastic protective covering on some areas of the bathtub & grouted over it
â€¢ I had a brand new drain cap for the toilet drain installed which is now covered in cement. (Not the hole, the area where the toilet bolts down). The floor is also not sealed to the edges of the tub and the walls.
â€¢ The paint that was done prior to them coming is discolored & chipped & has cement in areas (as does our new bathtub)
Some of this is minor but the worst parts are brutal. I now need to get another contractor over to finish the job & correct the errors which we hope do not add tons of more $$ in supplies/etc
Be VERY WARNED about these folks or any other business run by the contact name on this contractor.