What a horrible experience once again. The first time, wasn't as bad and I was sure not to use them again. But I gave them a second chance and it was horrible. First of all, no one can beat the price for the look. But, you get what you pay for. Cabinets are manufactured most likely in China, they are standard sizes by 3 inches and cannot be custom made. They are stained and painted here in Brampton. The installers are horrible. Always leaves with scratches and dents in my cabinets. I asked not to get the same ones, and guess what? I got the same installers 5 years apart...what a coincidence? I think not. Sales person gave me the incorrect sample door colour and so I had a few days to decide between their colour and a custom colour I was thinking about. I decided to go with their standard colour and emailed back the signed papers with the name of the colour we had discussed and so I thought it obviously was that door sample given to me...I mean why else give me the door sample for colour comparison right?? So for 1 month i took this door everywhere and colour coordinated my entire house, paint, trim, tile, hardwood, counter, and backsplash. Finally the cabinets arrive and its not the colour of the door sample given to me!!! Its their colour that we talked about, but not the door sample given to me as the mentioned only colour we had discussed. So they realized their mistake and at first was willing to take it back, but I let it go at first thinking it would work, but later realized it just wouldnt. I would need to change the entire design. So, final was, they were willing to take just the doors back and repaint them, but i would have to find my own painter to spray paint what was left behind, trim and base and kickplates. I would be paying out of my own pocket for this. So I found a painter, but they needed to know exactly the paint colour/code/formula/ and sheen required. Usually this can easily be provided, or some companies offer to sell their paints to you, but not Cartier, they backed me into a corner, and would not provide those details, as if it's such a huge secret. In the end, I had to pay out of my own pocket thousands of dollars to have it repainted to the original colour required, the colour of the door sample given to me. Horrible customer service! Extremely stressful, I don't think anyone deserves to encounter this issue. They seem a bit rude when you have to tell them they made a mistake, and of course pride comes in. But for goodness sake, correct it! We're not talking about 100 bucks here, its thousands of dollars. I know now for sure I will never use them. I will never ever recommend them. I will never use them on another house reno or house flip. I will ensure I explain in detail to many designers and real estate agents my story to ensure no one else has to have a bad experience with them.
Sufficient data is not available to establish a TrustScore for Cartier Kitchens. The average TrustScore™ for other businesses providing similar services in Brampton and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
|Listed with TrustedPros since:||2015|
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|Insurance Information:||Contact Cartier Kitchens to request insurance details.|
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