Catalina's Custom Roofing is a professional residential roofing contractor that will put a quality roof over your head in the Brantford and surrounding areas. We are fully licensed, insured and have WSIB coverage. We are fully trained in Working at Heights, First Aid, WHMIS and owner Craig Benoit has attended multiple Supervisor courses. We read more...
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This is a sad and disappointing review because after all my researching for a quality and reputable roofing company... I hired Craig and his 2 man crew hoping to get a quality job on my roof. Initially Craig seemed down to earth and pleasant.
After agreeing to a price and giving more than 50% deposit, the job nor the workmanship was anywhere near what was promised or expected. Corners were cut by not ensuring proper ice and water was installed in valleys and along dormer walls. On 2 separate occasions, I caught him putting shingles on bare wood, where there had been promised full coverage of underlayment. A 35 foot length of trough was badly dented and damaged from ladders and I asked that he please make sure no more trough got damaged, My house had just 2 layers of shingles and that has been confirmed by myself and 2 other roofers, he told me he needed another $1000.00 because there was 3 layers. NOT true. Craig had no truck and told me it was in the shop getting brakes done. I find out 2 days later, he sold his truck 2 - 3 weeks earlier and was counting on his worker to transport him and his tools .
At this time, Craig admitted he had some personal issues going on, including a substance abuse addictions. With the roof little more than 1/2 done, and rain on the way, he left the roof open with bare wood after telling me he would stay to close it in. I sent him text messages and mentioned the rain coming and he didn't care. He commented to me , to let it rain and leak,,, he had no concerns. He wanted more money again. After having to pay someone else to temporarily make the roof rain tight for the night, I received a text the next morning informing me that he would not put in one more nail with no money. Original agreement was balance to be paid on completion. He dropped by the house and told me , "Good luck with your roof" I asked if he would be coming back to finish and he said No.
Every day, the place was left in a mess with his tools laying all over and Craig and his crew gone. There was drinking on site and no safety harnesses being used anytime I stopped in to check.
At this time, I have had to hire more roofers to finish the job he has walked away from.
I have tried to add pictures to show I am not exaggerating but was having trouble uploading.
Craig... If you read this review, you know I have told no lies. You had a 5 star rated company and you admitted to me that you have ruined it. Not all is lost yet. Get yourself some help and build back your outstanding reputation so you do not put anyone through what you put me through. You had no reason to mistrust me and tell me you felt I was not going to pay you. I never said any such thing. However... now that you walked off the job refusing to finish, I have no choice but to take the remaining funds and give them to other people that will finish what you refused to.
B
I called Catalina custom roofing at 730 at night stating that our roof was leaking and could he help. He was at our house in Cambridge in 45 mins and now less than an hour later our roof is tarped. We are having him come back to do our full roof. I can't stress enough how professional and courteous Craig is and we look forward to having him make our home safe again. I would recommend Catalina Custom Roofing to everyone.
Thank you so much!
Wow! I'm impressed with the speedy workmanship, done with in 2 hours. My friend recommended these guys. I recommend them to anyone! Seriously, fantastic job guys thank you so very much! They say they guarantee their work.
Tracy Hutchinson
Brantford ontario
Thank you for your kind words Tracy! Yes we do guaranetee our work:) Craig is on every job we take on so we ensure you are getting a quality roof repair or replacement each time and we stand behind our warranty. We hope to do business with you in the future!
Nicole and Craig
I had obtained two quotes for my rental house and chose Catalina for the price as well they just completed my carpool buddy's house.
The work Craig and his team did was excellent, kept informed of boards needing replacement (only known once old roof torn off), right through to completion.
The roof looks great, the job excellent, better ventilation, neat, tidy job.
Highly recommend Catalina!
Craig and his crew replaced the roof on our home. From the very first visit for the quote was fantastic he showed up 30 minutes after I called. Craig had plenty of shingle samples to choose from in different price ranges. Nicole was very helpful with arranging the bin droppoff and pickup. The crew was very polite and professional and the quality of workmanship was excellent and clean when they were finished. I would recommend Catalina custom Roofing for all your roofing needs.
Thanks again to Craig, Nicole and their fantastic crew.
Clint & Wendy
Thank you so much Clint and Wendy for the great review! We are thrilled you were happy with our customer service, installation and clean up. We wish you all the best in the future!
Craig and Nicole
My husband and I would would like to thank Craig at Catalina roofing for a very quick and great job we have been trying for awhile to get someone to our house to install a vent and other contractors would say we will be there to give us a quote and then never show up. We talked to Craig and he showed up on time and when he said he was going to and then installed the vent the very next day he also gave us a very good price. We are very happy with the job and we will use him again in the future and would recommend him as well.
Thank you so much Danielle and Mark! We look forward to working with you again in the future and are thrilled you are happy with our service.
Craig and Nicole
We hired Catalina to replace the roofing shingles on our large shed. We were immediately impressed with how much care and attention was taken to ensure the area was prepped for the work to be done. Craig showed up on time on the date he said he would. He explained thoroughly what they were going to do. The worked was completed in a timely and efficient manner. The work area was left clean during and after the job was completed. It was very clear that Craig and his team cared for us and our property. We would hire again and recommend Catalina Roofing fully.
Thank you so much for the great review Brad! It is very appreciated and we are happy you are thrilled with your new roof.
Craig and Nicole
Craig and his team completed a large installation project for my wife and I of both enviroshake and ashphalt shingles. The entire crew was friendly and curteous and the quality of their work speaks for itself. I was impressed by Craig's dedication to providing top quality customer service and doing the job the best possible way. When they left the job site my property was cleaner than when they arrived!
Catalina's Custom Roofing Ltd. has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Brantford and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 16 |
Approved | 0 | 15 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2014 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Catalina's Custom Roofing is a professional residential roofing contractor that will put a quality roof over your head in the Brantford and surrounding areas. We are fully licensed, insured and have WSIB coverage. We are fully trained in Working at Heights, First Aid, WHMIS and owner Craig Benoit has attended multiple Supervisor courses. We offer a transitional 15 year workmanship warranty on our services. Call or email today for a free no obligation estimate on your roof!
With over 15 years experience, our professional experienced installers and friendly customer service will put you at ease ensuring you get the best product and a professional long lasting roof that is sure to out stand Ontario weather. Check out our website for more information and pictures.
Catalina's Custom Roofing Ltd. was awarded Best of TrustedPros in 2017 for Roofing in Brantford.
Catalina's Custom Roofing Ltd. was awarded Best of TrustedPros in 2016 for Roofing in Brantford.
Main contact(s) | Craig Benoit , Nicole Crompton |
Alternate Phone Numbers | 226-377-8952 |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2014 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.