Catalina's Custom Roofing is a professional residential roofing contractor that will put a quality roof over your head in the Brantford and surrounding areas. We are fully licensed, insured and have WSIB coverage. We are fully trained in Working at Heights, First Aid, WHMIS and owner Craig Benoit has attended multiple Supervisor courses. We read more...
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This is a sad and disappointing review because after all my researching for a quality and reputable roofing company... I hired Craig and his 2 man crew hoping to get a quality job on my roof. Initially Craig seemed down to earth and pleasant.
After agreeing to a price and giving more than 50% deposit, the job nor the workmanship was anywhere near what was promised or expected. Corners were cut by not ensuring proper ice and water was installed in valleys and along dormer walls. On 2 separate occasions, I caught him putting shingles on bare wood, where there had been promised full coverage of underlayment. A 35 foot length of trough was badly dented and damaged from ladders and I asked that he please make sure no more trough got damaged, My house had just 2 layers of shingles and that has been confirmed by myself and 2 other roofers, he told me he needed another $1000.00 because there was 3 layers. NOT true. Craig had no truck and told me it was in the shop getting brakes done. I find out 2 days later, he sold his truck 2 - 3 weeks earlier and was counting on his worker to transport him and his tools .
At this time, Craig admitted he had some personal issues going on, including a substance abuse addictions. With the roof little more than 1/2 done, and rain on the way, he left the roof open with bare wood after telling me he would stay to close it in. I sent him text messages and mentioned the rain coming and he didn't care. He commented to me , to let it rain and leak,,, he had no concerns. He wanted more money again. After having to pay someone else to temporarily make the roof rain tight for the night, I received a text the next morning informing me that he would not put in one more nail with no money. Original agreement was balance to be paid on completion. He dropped by the house and told me , "Good luck with your roof" I asked if he would be coming back to finish and he said No.
Every day, the place was left in a mess with his tools laying all over and Craig and his crew gone. There was drinking on site and no safety harnesses being used anytime I stopped in to check.
At this time, I have had to hire more roofers to finish the job he has walked away from.
I have tried to add pictures to show I am not exaggerating but was having trouble uploading.
Craig... If you read this review, you know I have told no lies. You had a 5 star rated company and you admitted to me that you have ruined it. Not all is lost yet. Get yourself some help and build back your outstanding reputation so you do not put anyone through what you put me through. You had no reason to mistrust me and tell me you felt I was not going to pay you. I never said any such thing. However... now that you walked off the job refusing to finish, I have no choice but to take the remaining funds and give them to other people that will finish what you refused to.
I called Catalina custom roofing at 730 at night stating that our roof was leaking and could he help. He was at our house in Cambridge in 45 mins and now less than an hour later our roof is tarped. We are having him come back to do our full roof. I can't stress enough how professional and courteous Craig is and we look forward to having him make our home safe again. I would recommend Catalina Custom Roofing to everyone.
Thank you so much!
Wow! I'm impressed with the speedy workmanship, done with in 2 hours. My friend recommended these guys. I recommend them to anyone! Seriously, fantastic job guys thank you so very much! They say they guarantee their work.
Thank you for your kind words Tracy! Yes we do guaranetee our work:) Craig is on every job we take on so we ensure you are getting a quality roof repair or replacement each time and we stand behind our warranty. We hope to do business with you in the future!
Nicole and Craig
Catalina's Custom Roofing Ltd. has a TrustScore™ of 4.2. The average TrustScore™ for other businesses providing similar services in Brantford and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2014|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Catalina's Custom Roofing is a professional residential roofing contractor that will put a quality roof over your head in the Brantford and surrounding areas. We are fully licensed, insured and have WSIB coverage. We are fully trained in Working at Heights, First Aid, WHMIS and owner Craig Benoit has attended multiple Supervisor courses. We offer a transitional 15 year workmanship warranty on our services. Call or email today for a free no obligation estimate on your roof!
With over 15 years experience, our professional experienced installers and friendly customer service will put you at ease ensuring you get the best product and a professional long lasting roof that is sure to out stand Ontario weather. Check out our website for more information and pictures.
Catalina's Custom Roofing Ltd. was awarded Best of TrustedPros in 2017 for Roofing in Brantford.
Catalina's Custom Roofing Ltd. was awarded Best of TrustedPros in 2016 for Roofing in Brantford.
|Main contact(s)||Craig Benoit , Nicole Crompton|
|Alternate Phone Numbers||226-377-8952|
|Listed with TrustedPros since:||2016|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.