In our full house renovation, Chasles Plumbing was engaged for all the plumbing needs, including new bathroom & laundry in the basement, and on the main floor a new kitchen & re-configuring the bathroom after a full gut. Lee stayed involved in the project through the entire cycle from quote, breaking the concrete in the basement, during the plumbing inspections through to final inspection. He always made himself available to answer questions. The service was professional, thorough, accurate, timely and courteous. I would highly recommend Chasles Plumbing & look forward to working with Lee on our next renovation!
Lee was very good, personable and the rate was not over the top pricey.
I would recommend him to anyone as some of these other companies can be sketchy and over priced. I have heard bad stories and this experience was a good one overall.
I really liked how Chasles Plumbing worked around my work schedule as I could not take time off from my job. It was great that they showed up when they said they would and didn't keep me sitting there for hours wondering like other service companies in the past have. They were efficient, courteous and explained things to me when I asked questions. I was lucky because I really didn't know who to hire but had seen their truck at my next door neighbours just the week before so when my water heater rusted through the bottom and was leaking water under my home I asked my neighbour how Chasels service was and they were so pleased with the service they had received that they full heartedly recommended them to me telling me that they themselves planned on using Chasles exclusively in the future and I now feel the same way.
Terrible! Do not contact them! Abusive part is price, they tell you only after installed. Take much more time than needed. Keep Away!
We left this review up to show the public what things are like sometimes for those in the trades business.
On this particular job, we quoted the customer $200 plus the price of parts. The customer agreed to this price. When we arrived, we noticed there were several issues that needed repair. The parts cost us $140. The job total came to roughly $340 (not including taxes).
Prior to presenting the final invoice, our technician noticed that the water softener had a leak and we spent additional time fixing that as well. We decided to waive this cost and provide the service free of charge for a new customer.
Even with the free service waived, the customer strongly believed that they shouldn't have to pay for parts. They felt we should include them free of charge. This is simply not fair or reasonable to assume that we can provide free parts to our clients.
We were very disappointed to learn that this customer behaved less-than-kind to our young and capable employee. We provided quality workmanship, great parts and installation, provided an extra free hour of service and they still felt they shouldn't have to pay - an amount that was agreed upon.
We went back the next day when this review went up and explained how our business works. The customer understood that they were being unreasonable and apologized for the incident.
We're happy we could help and that we could come to an understanding about our business and the relationship we expect to have with our customers. We are often "more-than-fair" with our customers, we only expect "fair" in return.
Chasles Plumbing has a TrustScore™ of 4.7. The average TrustScore™ for other businesses providing similar services in Cambridge and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2005|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Chasles Plumbing has been recognized for their skills and expertise by their peers in the following categories
Lee and his crew always do great work. Worked with them on many jobs and also had work done in my own home. They always do professional work. Will always refer them to anyone who needs a quality plumber.
Chasles Plumbing was awarded Best of TrustedPros in 2015 for Plumbing in Cambridge.
Chasles Plumbing was awarded Best of TrustedPros in 2014 for Plumbing in Cambridge.
|Main Contact(s):||Lee Chasles|
|Alternate Phone Numbers:||519-721-7102,|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Click here to view our Licensing information|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.