I really liked how Chasles Plumbing worked around my work schedule as I could not take time off from my job. It was great that they showed up when they said they would and didn't keep me sitting there for hours wondering like other service companies in the past have. They were efficient, courteous and explained things to me when I asked questions. I was lucky because I really didn't know who to hire but had seen their truck at my next door neighbours just the week before so when my water heater rusted through the bottom and was leaking water under my home I asked my neighbour how Chasels service was and they were so pleased with the service they had received that they full heartedly recommended them to me telling me that they themselves planned on using Chasles exclusively in the future and I now feel the same way.
Terrible! Do not contact them! Abusive part is price, they tell you only after installed. Take much more time than needed. Keep Away!
We left this review up to show the public what things are like sometimes for those in the trades business.
On this particular job, we quoted the customer $200 plus the price of parts. The customer agreed to this price. When we arrived, we noticed there were several issues that needed repair. The parts cost us $140. The job total came to roughly $340 (not including taxes).
Prior to presenting the final invoice, our technician noticed that the water softener had a leak and we spent additional time fixing that as well. We decided to waive this cost and provide the service free of charge for a new customer.
Even with the free service waived, the customer strongly believed that they shouldn't have to pay for parts. They felt we should include them free of charge. This is simply not fair or reasonable to assume that we can provide free parts to our clients.
We were very disappointed to learn that this customer behaved less-than-kind to our young and capable employee. We provided quality workmanship, great parts and installation, provided an extra free hour of service and they still felt they shouldn't have to pay - an amount that was agreed upon.
We went back the next day when this review went up and explained how our business works. The customer understood that they were being unreasonable and apologized for the incident.
We're happy we could help and that we could come to an understanding about our business and the relationship we expect to have with our customers. We are often "more-than-fair" with our customers, we only expect "fair" in return.
Wow.......I woke up on Easter Monday to find my basement flooded. I called Lee Chasles and he calmed me down right away and said he would have a team at my place within an hour. His man showed up within 30 minutes and then Lee came to my house himself within the hour and completely took over and found the problem within minutes. He also organized Restoration 1 to come and take photos and start the cleanup. I needed a new sump pump and Lee replaced it in 45 minutes and the water started draining away immediately.
I was totally amazed at how fast and courteous Lee and his staff acted.
Lee could see that i was upset about what had happened and he made me feel at ease with everything.
I would 100% highly recommend Chasles Plumbing and will be telling my story to as many people as I can.
TOP NOTCH COMPANY
Chasles Plumbing is the 3rd plumbing company in Cambridge I have contracted for work & right from my first call to the actual service, it has been an excellent experience & by far the best. Lee is professional, knowledgeable, on-time & seems to truly care about providing honest & reliable service. Lee also took time upfront in assisting me source the right replacement parts required, explained options/costs and I believe, honest about whether to repair or purchase new. I will definitely look to Chasles Plumbing for my upcoming requirements.
Chasles Plumbing has a TrustScore™ of 4.6. The average TrustScore™ for other businesses providing similar services in Cambridge and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Chasles Plumbing was awarded Best of TrustedPros in 2015 for Plumbing in Cambridge.
Chasles Plumbing was awarded Best of TrustedPros in 2014 for Plumbing in Cambridge.
|Main Contact(s):||Lee Chasles|
|Alternate Phone Numbers:||519-721-7102,|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Click here to view our Licensing information|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.