City appliance service been in business since 1984 and been in appliance service trade in since 1982. We provide in home service to most makes and models of appliances, like washer, dryer, fridge, stove, dishwasher and freezer. We offer 24/7 days service. We have emergency service available on request. We do keep up to date w read more...
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I am very disappointed with this company's s service. I used their services successfully several years ago but didn't realize that their fees for a service call went up so much ($ 130 for a 10 minutes visit). However the worst part is that they were given the model number by phone and could have told us at that time that they don't make parts anymore for this particular model as it is more than 5 years old. This should have been communicated to us by phone, sparing us an unnecessary expense. According to my partner, the technician spent the total of 10 minutes looking at the stove and left.
When I called later to ask about the high service charge and the lack of information beforehand, the man on the other line yelled at me and was arrogant and borderline insulting. Needless to say, I will not use their services again or recommend them to anyone else.
I am very satisfied with City Appliance.
Called five PM. Fridge was serviced next day at noon hour. The part (control board) worth 200 dollars at Reliable Parts on 149th street. Took him 20 minutes to install new board. I defrosted freezer my self and also he instructed me to remove just a little freon myself with the fill fitting at the pump as the last repair guy put too much freon in the system. I have let a wee bit out twice and the icing at the compressor is almost fixed. He charged me $200 for the part which is what I would have paid $75 for the call and $50 for the half hour he spent at our house.
Shockingly poor manners and personality. Very rude and inappropriate. Had to come three times for this job and couldn't wait for him to be done! Demanded a glass of water as soon as he walked in the door on the second visit and proceeded to tell me he'd been sitting outside for 15 minutes at 2pm when he told me he was coming between 2-4pm. There is this thing called get out of your van and knock or call so I know you are here!
I could not understand about this customer who have two face one at the front very happy and behind the back think something else.she given me 5 out of 5 for courtesy manners and in review she said he have poor manners,other when u have given full marks for courtesy then how can u say I was very rude,,if you say could I get glass of water please ,how it can be demanded ,she told me that her daughter have nap in the after noon and I did know the door and I did not ring the door will,I don't understand what I can say about ''tis customer,I did here appliance twice at her own house and their rental property's twice.also I told the total price before I did the work and I show her every thing running also I clean the floor and her washer machine.i don' t know what else she was looking for.
We called City Appliance after looking at multiple reviews online to come and fix our washing machine which was not filling with water. The man who came was on time and nice enough. After replacing our hoses, he said he was done and left. The visit was nothing out of the ordinary.
After using our washing machine (which is on the second floor) a handful of times, we noticed water spots on our ceiling below the washing machine and down the wall. When we pulled the washing machine out, we found water underneath it and noted the only leak was water coming from the hose where it attached to the machine. The new hoses were installed by City Appliance. On investigation, they overtightened the hose which caused a water leak.
When my husband called City Appliance, he spoke with Sagoo, the manager. He wanted to let the company know about the mistake that was made and the damage that ensued. Sagoo then told my husband that this company takes no responsibility for any damage that occurs after their services have been provided. He was not sorry about the damage and offered no solution. I then called and spoke with Sagoo who again reiterated that he takes no responsibility for any damage from the work that his company does. He was very clear that their work is not guaranteed and that it is not in any way their problem despite the water coming from the exact place that they worked. No compensation or apology was offered. Sagoo was very unprofessional on the phone and hung up on me.
My husband and I are now paying to repair our wall, including: insulation, drywall, taping, mudding and hiring professional painters all because of a mistake made by this company. We have spent about $2000 to fix the damage caused by their appliance repair. We have not only incurred the full cost to repair the damage City Appliance caused, but we have also lived with the inconvenience of our kitchen being subject to repairs.
It was very difficult to deal with this company and their work is not done right. They do not take any responsibility for their work and will not compensate if damage occurs. Overall, terrible experience and I will not recommend them to anyone. We are very sorry we contacted this company at all.
City Appliance and Refrigeration Service has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1985|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Service to all washer, dryer, fridge, stove, dishwasher, freezer. Samsung, LG, Whirlpool, Kitchen Aid, Subzero, GE, Hot Point, Electrolux. Edmonton area and surrounding area. St Albert, Sherwood Park, Mornville, Spruce Grove, Stony Plain and others.
City appliance service been in business since 1984 and been in appliance service trade in since 1982. We provide in home service to most makes and models of appliances, like washer, dryer, fridge, stove, dishwasher and freezer.
We offer 24/7 days service. We have emergency service available on request.
We do keep up to date with new appliances technology with attending manufactures class,our service tech are up to date.
We service most brands like samsung, LG, kenmore, whirlpool, kitchen aid, sub zero, may tag, Amana, inglis, white Westinghouse.
We do all our repair in your home, all parts and labour warranty. We accept visa, MasterCard, intrac, debit, and cash.
Visit our web site and read our reviews on our site and on google. Then call us 7804637733.
We service Edmonton and surrounding areas.
|Main contact(s)||Mohinder Sagoo|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.