City appliance service been in business since 1984 and been in appliance service trade in since 1982. We provide in home service to most makes and models of appliances, like washer, dryer, fridge, stove, dishwasher and freezer. We offer 24/7 days service. We have emergency service available on request. We do keep up to date wi read more...
We called City Appliance after looking at multiple reviews online to come and fix our washing machine which was not filling with water. The man who came was on time and nice enough. After replacing our hoses, he said he was done and left. The visit was nothing out of the ordinary.
After using our washing machine (which is on the second floor) a handful of times, we noticed water spots on our ceiling below the washing machine and down the wall. When we pulled the washing machine out, we found water underneath it and noted the only leak was water coming from the hose where it attached to the machine. The new hoses were installed by City Appliance. On investigation, they overtightened the hose which caused a water leak.
When my husband called City Appliance, he spoke with Sagoo, the manager. He wanted to let the company know about the mistake that was made and the damage that ensued. Sagoo then told my husband that this company takes no responsibility for any damage that occurs after their services have been provided. He was not sorry about the damage and offered no solution. I then called and spoke with Sagoo who again reiterated that he takes no responsibility for any damage from the work that his company does. He was very clear that their work is not guaranteed and that it is not in any way their problem despite the water coming from the exact place that they worked. No compensation or apology was offered. Sagoo was very unprofessional on the phone and hung up on me.
My husband and I are now paying to repair our wall, including: insulation, drywall, taping, mudding and hiring professional painters all because of a mistake made by this company. We have spent about $2000 to fix the damage caused by their appliance repair. We have not only incurred the full cost to repair the damage City Appliance caused, but we have also lived with the inconvenience of our kitchen being subject to repairs.
It was very difficult to deal with this company and their work is not done right. They do not take any responsibility for their work and will not compensate if damage occurs. Overall, terrible experience and I will not recommend them to anyone. We are very sorry we contacted this company at all.
Sagoo has been my appliance repair person for years. I thought I would try the $69.00 service call deal offered by someone else. When that guy didn't know what he was doing I called Sagoo! Sagoo is a very experienced and very professional person and always does his best to ensure I pay only what I need to!
PS. Don't ever take a bet with this guy, he knows his stuff and his stuff is appliances!
Worst service ever! Had a service technician come in and repair a seal on my washing machine. In the process of repairing he damaged all the buttons on the front. When I spoke to the owner Sagoo, he told me his technician said he didn't do it and if I would have to prove it. Prove it? With what, a picture of my washing machine...? Get real! If you choose this company I hope all goes well and there are no issues! A true test of a good company is when there is an issue and how it's handled! $341 later and now I have to have more repaired! Do not use this company!
Their was no problem with the service we provided. We change the front door seal. Costumer complaining we damage the front push button on the front, which is POWER and START button, which is wear and tair over the time.
I am posting the picture of the customer's machine, which she send me to show that we damage it. Please take a look at it and judge it by your self. She want new front panel to be replace, which we touch it to test the machine.
She want to rune my business by writing negative review.
City Appliance and Refrigeration Service has a TrustScore™ of 3.9. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1985|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Service to all washer, dryer, fridge, stove, dishwasher, freezer. Samsung, LG, Whirlpool, Kitchen Aid, Subzero, GE, Hot Point, Electrolux. Edmonton area and surrounding area. St Albert, Sherwood Park, Mornville, Spruce Grove, Stony Plain and others.
City appliance service been in business since 1984 and been in appliance service trade in since 1982. We provide in home service to most makes and models of appliances, like washer, dryer, fridge, stove, dishwasher and freezer.
We offer 24/7 days service. We have emergency service available on request.
We do keep up to date with new appliances technology with attending manufactures class,our service tech are up to date.
We service most brands like samsung, LG, kenmore, whirlpool, kitchen aid, sub zero, may tag, Amana, inglis, white Westinghouse.
We do all our repair in your home, all parts and labour warranty. We accept visa, MasterCard, intrac, debit, and cash.
Visit our web site and read our reviews on our site and on google. Then call us 7804637733.
We service Edmonton and surrounding areas.
|Main Contact(s):||Mohinder Sagoo|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Click here to view our Licensing information|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.