City Roofing & Exteriors consistently takes pride in serving Calgarians. At City Roofing & Exteriors, we understand the importance of customer satisfaction. We put safety, quality work and on-time delivery as our top priority. We work hard to assist our customers in providing proper roofing systems to meet their budget and needs. We offer completed read more...
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Absolutely Not Recommended!!! I contracted City Roofing & Exteriors to repair my house’s roof, soffit and fascia. After months of waiting they left my family in dark with more cost and repairs.
Mark Dawson, whom I mostly dealt with, acts super sincere, friendly, honest, and promises anything and everything to get your business. After, my experience with Mark, I can share with you he is a very disingenuous individual. You really need to get everything he promises in WRITING.
Mark, originally estimated me for $11000.00 plus tax for our house’s roof, soffit, and fascia. In October he mentioned they will do the job in two stages, first the roof and soffit and fascia after. On November 20th, he revised the quote asking for additional $1000.00 to finish the remaining job, plus they were refusing to do anymore work unless new revised quote was drawn up and they are fully paid. All of these was brought to my attention after 80% of job was completed. After, I fully paid him. He promised within a week or so they will complete the remaining job. Unfortunately, I could never get a hold of Mark again, despite dozen times he promised he will call me back, which he never did. All was a sham only to get me to pay the remaining balance.
Our house set throughout winter unfinished and due to them could not finish our house’s exterior. My family and I had the worst experience with Mark and City Roofing and Exteriors management, absolutely betrayed and humiliated.
After dozens of failed attempt to get a hold of Mark, I reached out to Ken, whom I dealt with as project manager. I shared with him my concern and requested follow up with regard to our house’s roof and their workmanship deficiencies. He responded by texting me an example of a roof picture and stating here you go “dip shit and scammer.” This is the quality of people I dealt with at City Roofing and Exteriors. Absolutely, unprofessional, disingenuous, and disrespectful.
I have respectively reached out to them over and over again and asked for nothing but to deliver on the services we have agreed and they promised. They refused to take my concern into consideration. They were totally non-responsive.
They have left our house’s roof with many deficiencies and structural issues. They have installed white drip-edge in some area of the roof and black drip-edge in other areas. I had to provide them with materials to re-slope the house’s valley. In addition, the plywood roof deck edge throughout the roof is a mess. In some area the plywood roof deck is short, whereas in some area hanging a 1” ½ over the fascia board. We had to completely realign the dryer vent and roof drain. They refused to follow through their 10 years workmanship warranty.
City Roofing & Exteriors management team very unprofessional and unreliable contractor. Terrible communication internally and externally. Absolute poor quality of service. Do not be misled by their over promises, lowest price and quality service. Save yourself the headache and stress.
City Roofing & Exteriors has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 1 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2011 |
Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
City Roofing & Exteriors strives to be Calgary’s go to roofing company. We do things a bit differently than the other guys, to ensure quality and control over all our projects. We have All in-house staff, we DO NOT subcontract ANYTHING. This allows us to have complete control over every project.
City Roofing & Exteriors strives to be Calgary’s go to siding company. We do things a bit differently than the other guys, to ensure quality and control over all our projects.
City Roofing & Exteriors consistently takes pride in serving Calgarians. At City Roofing & Exteriors, we understand the importance of customer satisfaction. We put safety, quality work and on-time delivery as our top priority. We work hard to assist our customers in providing proper roofing systems to meet their budget and needs. We offer completed roofing services in Calgary and area on both residential and commercial projects. We guarantee that you will be satisfied with our work and recommend City Roofing as your roofing consultant and contractor.
Main contact(s) | Mark Dawson |
Listed with TrustedPros since: | 2018 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 10 Year Workmanship Warranty |
Accepts credit cards | Yes |
Year established | 2011 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact City Roofing & Exteriors to request licensing info. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.