for there customer service, they don't even deserve one star. It's been over4 months that it took for them to complete stairs, but that's not even the real problem. The problem is that they don't like answering calls, but they text you only back. They say we are coming on a certain day, and no one shows up or calls. Then they have excuses. Its still is an on going battle for them to come in and fix the stairs that are noisy when I walk up and down. So much more but bottom line is I DO NOT RECOMMEND THIS PLACE, there are so may other company's that are willing to do the job. IT's ridiculous. Trust me, you will regret. If Hensel is reading, I've been waiting all day for Carlos to come, from last week you promised, I missed an entire day. That is just simple bad service. today is June 8/15
City stairs was contracted by us to build a custom stair case this summer. They were very knowledgable and skilled in their work. My stairs were on time and the quality was top grade. I would highly recommend.
City Stairs has a TrustScore™ of 2.7. The average TrustScore™ for other businesses providing similar services in North York and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1999|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Mark Cohen , Herzel Shmilov|
|Alternate Phone Numbers:||647-471-0861,|
|DBA or Formally:||City Group Inc|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact City Stairs to request licensing info.|
|Insurance Information:||Contact City Stairs to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.