Comfort Renovations

We hired this company as they came in to do our appraisal with a gentleman that seemed to have a great deal of experience. They sold themselves well when we met them, but the problems started shortly thereafter. We were told our basement project would take 3 - 4 weeks; we are now 9 months to the day and still not complete. The experienced worker disappeared from the picture within two weeks of the project starting. There was no organization to their project; everything was done very piecemeal and sometimes jobs were completed just to make it look like the project was advancing. It sounded as though they had taken on too many projects and we were being placed on the backburner. We'd call to ask when they would come in again to work and we'd get their undivided attention for 2 or 3 days. Then they wouldn't show up for another week.

As mentioned in another review, not all of their tradesmen have tickets, despite their claims of "red seal" workers. We were told of all the great contractors they would be bringing in but found one worker doing 90% of the work, including the wiring with his "electrical for dummies" book. We have had a number of issues we have had to call them back for, the most current being problems with the paint. In all fairness, they have tried to be diligent in helping us with this, but they have now disappeared and despite messages left, we have not heard anything from them.

In addition, their quote is not solid and they will either find a loophole or use your renovation inexperience to find ways to add costs (e.g. not quoting for flooring or drop ceiling because they don't know exactly what you want). So you get your quote and it looks great, but that's because it's missing half your basement ...

If you do happen to use this company, please make sure your quote is rock solid, get it in writing with signatures of both you and the company, make sure you pull permits, make them give you a strict timeline by which they will be done, and be wary of how far your project has progressed in relation to the payments they ask for. Be sure to withhold funds until you are satisfied the project is complete.

These people have no trade tickets within their group but advertise so when talking with them.

They claim to have professional cabinet makers, skilled trade electricias, trade plumbers and more.

The work they did shows they lack trade skills and the will not provide any trade tickets or numbers. When asked for proof of trade due to improper electrical hookup they defered and took that portion of the invoice out with hopes we would not follow up with it.

Their experience is lacking a great deal from what they sell themselves as having and shows in their workmanship.

They are not efficent, do not take responsibility for their mistakes and do not repsect their surroundings.

At one point they had operated under Alpine Contracting and have since changed their name. I believe this is due to the type of work they are doing. In the end they will avoid all possible communications with you,avoiding all calls and emails.

At this point this is still unsettled and legal action is pending.

Please beware, get everything in writing and draw up a contract with these individuals.

If hiring be very cautious with downpayment.