Is Customer Service Dead? No ! We are the few that is still out there . Honest ! Hardworking and a company commited to excellence. In a market full of uncertianty and unaccountability we offer comfort and security to the home owner or business owner within their construction or renovation project . We offer custom design, Kitchens read more...
We hired this company as they came in to do our appraisal with a gentleman that seemed to have a great deal of experience. They sold themselves well when we met them, but the problems started shortly thereafter. We were told our basement project would take 3 - 4 weeks; we are now 9 months to the day and still not complete. The experienced worker disappeared from the picture within two weeks of the project starting. There was no organization to their project; everything was done very piecemeal and sometimes jobs were completed just to make it look like the project was advancing. It sounded as though they had taken on too many projects and we were being placed on the backburner. We'd call to ask when they would come in again to work and we'd get their undivided attention for 2 or 3 days. Then they wouldn't show up for another week.
As mentioned in another review, not all of their tradesmen have tickets, despite their claims of "red seal" workers. We were told of all the great contractors they would be bringing in but found one worker doing 90% of the work, including the wiring with his "electrical for dummies" book. We have had a number of issues we have had to call them back for, the most current being problems with the paint. In all fairness, they have tried to be diligent in helping us with this, but they have now disappeared and despite messages left, we have not heard anything from them.
In addition, their quote is not solid and they will either find a loophole or use your renovation inexperience to find ways to add costs (e.g. not quoting for flooring or drop ceiling because they don't know exactly what you want). So you get your quote and it looks great, but that's because it's missing half your basement ...
If you do happen to use this company, please make sure your quote is rock solid, get it in writing with signatures of both you and the company, make sure you pull permits, make them give you a strict timeline by which they will be done, and be wary of how far your project has progressed in relation to the payments they ask for. Be sure to withhold funds until you are satisfied the project is complete.
These people have no trade tickets within their group but advertise so when talking with them.
They claim to have professional cabinet makers, skilled trade electricias, trade plumbers and more.
The work they did shows they lack trade skills and the will not provide any trade tickets or numbers. When asked for proof of trade due to improper electrical hookup they defered and took that portion of the invoice out with hopes we would not follow up with it.
Their experience is lacking a great deal from what they sell themselves as having and shows in their workmanship.
They are not efficent, do not take responsibility for their mistakes and do not repsect their surroundings.
At one point they had operated under Alpine Contracting and have since changed their name. I believe this is due to the type of work they are doing. In the end they will avoid all possible communications with you,avoiding all calls and emails.
At this point this is still unsettled and legal action is pending.
Please beware, get everything in writing and draw up a contract with these individuals.
If hiring be very cautious with downpayment.
Comfort Renovations has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2000|
|Member of TrustedPros Since||2007|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Countertops, Decks, Drywalling, Fencing, Floor Refinishing, Flooring, Framing, Furniture Repairs, Garage Doors, Gutters, Handyman Services, Home Construction, Home Restoration, Hot Tubs, Insulation, Non Slip Treatments, Painting, Roofing, Siding, Tiling, Trash Removal, Wallpapering, Window Treatment
Is Customer Service Dead? No ! We are the few that is still out there . Honest ! Hardworking and a company commited to excellence.
In a market full of uncertianty and unaccountability we offer comfort and security to the home owner or business owner within their construction or renovation project .
We offer custom design, Kitchens, Flooring, Bathrooms, Commercial renovations, Commercial staging, Home staging, Cleaning for residential, and commercial, Drywall, Plumbing, Electrical, Home building and so much more!
If it is a small renovation or new home we are able to work for your needs. Contact us for your free estimate and consultation on your project .
|Main Contact(s):||Vanessa Nemedy , Brian Nemedy|
|Alternate Phone Numbers:||780-818-2252,|
|Listed with TrustedPros since:||2007|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Legal structure:||Limited Partnership|
|Licensing Information:||Licensing information available upon request|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Comfort Renovations has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum