Concept Roofing is a new, young company geared towards customer satisfaction as we rely mainly on referrals to advance in the industry. We offer a 5 year workmanship guarantee and have a senior's discount. Fully insured and bondable. We respond quickly and are at your door for a free estimate within 48 hours of your phone call. Our prices ar read more...
Concept Roofing began operations in 2008 and has received 1 reviews for an overall customer rating of 2.3. The average rating for businesses providing similar services in the St Albert area is 3.1. Write a review
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2.3
I called Concept Roofing and they re-roofed my 960 square foot home in mid September 2014. The roof has two pitches to it; the main part of the original house and an extension that was put on at some point. Concept roofing sent out Mark Ruhl, who provided a quote and a nice glossy brochure promising quality workmanship, materials, and a limited 5-year warranty.
In the early part of 2018, I painted the ceiling in the back part of the house (the extension part). I noticed fine lines on the ceiling that later started leaking water through it. The water caused damage on the ceiling, as water leaked between the shingles into the dry-walled ceiling and down the outside between the siding and the drywall.
I contacted Concept Roofing and left them messages. They appear not to return their phone calls, which makes their 5-year limited warranty on workmanship even more limited.
I had this leak assessed and it appears Concept Roofing did a lousy job on the back part of the roof, e.g. only one layer of felt on a pitch that requires two layers (the standard). As well, it was determined that the overlapping of the shingles themselves were poorly done as well.
I did not hear from Ty Ruhl or Mark Ruhl despite leaving them messages to come out and have a look. I then contacted the Better Business Bureau. My next recourse will be through the courts. Beware of lousy workmanship and lots of false promises. They provided 3 addresses and a link to a website that does not work.
JH
Concept Roofing has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in St Albert and the surrounding areas is 2.4. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 1 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 2.3/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2008 |
| Member of TrustedPros Since | 2009 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Concept Roofing is a new, young company geared towards customer satisfaction as we rely mainly on referrals to advance in the industry.
We offer a 5 year workmanship guarantee and have a senior's discount. Fully insured and bondable. We respond quickly and are at your door for a free estimate within 48 hours of your phone call.
Our prices are very competitive and usually fall on the cheaper end (while our work quality is on the highest end).
Our workers have tons of experience and are very presentable and polite. Take advantage of the government's 15% grant and give St. Alberts best a try.
We look forward to hearing from you.
| Main contact(s) | Ty Ruhl , Ty Pariseau |
| Alternate Phone Numbers | 780-906-4105 |
| Listed with TrustedPros since: | 2009 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | No |
| Year established | 2008 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Contact Concept Roofing to request licensing info. |
| Insurance information | Contact Concept Roofing to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
