I ordered new windows from this company early February. They booked an appointment 5 weeks later. I took the time off work to accommodate them. They called the day before to cancel appointment and move to following day. I took this day off to accommodate them once more. The installer arrived with windows, and was told the windows were too big and were measured incorrectly. He left and I waited from Thursday to Tuesday to hear back from them. No word. So I called them finally and told them I was unhappy with service and wanted refund of my deposit. I was told that I would not get my money back because it is a custom order! I have yet to get an apology from these people. They have assured me that my windows have been reordered and will be installed. I am appalled by their lack of professionalism. Mistakes happen, but incorrect measurements for a window company? I was told at time of measurement that exterior measurement was necessary for accuracy. The person measuring told me that someone would come back at a later time and measure exterior. Not sure why this was not done at the time! I assumed that everything was fine. I will eventually get my windows, but the service from this company is less than satisfactory.
Connor Windows and Doors has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Peterborough and the surrounding areas is 3.0. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1985|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Windows, entry doors, patio doors, garage doors and openers, railings, sunrooms, frameless glass showers.
Garage Doors, Sunrooms
|Main Contact(s):||Darren Richie|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact Connor Windows and Doors to request licensing info.|
|Insurance Information:||Contact Connor Windows and Doors to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.