Connor Windows and Doors

Thrilled with the new garage doors. Installers were friendly and hard working. Doors we had replaced were twenty years old. The news one are better insulated, with much quieter operation. What a treat having the Led lights on a motion detector. The wood look without the maintenance is fabulous. Once again, we are impressed with Darren and his team at Conner Windows and Doors. We shall use Darren again for some of our other needs.

Love our new Sun Room. It was installed in two days, with great workmanship and the job sight was left clean and tidy.

On Feb. 10, 2020 Connor Windows replaced 6 windows and trim in my home. Darren Ritchie was more than patient when he visitied my home to discuss my needs and explain the products they offered and the costs involved (no hidden $ surprises when settling my account). Further visits to their office to ask more questions were met in a professional, friendly manner by Lindsey Ritchie.

On installation day the crew arrived on time-Gord, Raymond, and Phil. They did a great job while dealing with my constant hovering and many, many questions. Compliments to them.

I am enjoying my new windows, won’t hesitate to use Connor Windows in future, and would highly recommend them to anyone.

I liked the service. Darren was quick to arrive and give an estimate. the installation was done very well and quickly and the areas were left clean.

This is our second install with Connor Windows & Doors. Working with Darren and his team continues to be a great experience. Darren came himself to measure our door and provided us with the best replacement options (ie. size, colour, etc.). The door was delivered within the time-frame he gave us, and without any pricing surprises. His staff who installed the door were friendly, skilled, and professional. The door looks fantastic and adds so much "curb appeal" to our house! We'll be calling him again!

We were so pleased with the responsiveness of the owner Darren to our request for a quote and then a reasonable work date. After contacting several companies his was the most attentive to our request. There were 2 sets of workers that arrived at different times to do specific work. They were polite, hard working, rarely took breaks and kept us informed of progress. The work was outstanding and Darren checked back with us after completion. We were entirely satisfied and will be hiring his team again for more work in 2020.

We had an excellent experience with Connor Windows and Doors. The sliding doors we purchased are top quality and we immediately noticed a significant reduction in our heating bill, which was unexpected. The new doors operate so smoothly and the added locking mechanisms are a great security feature. The installers were extremely polite, efficient and cleaned up our property thoroughly. Thank you Darren and team, we couldn’t be happier with the end result!

Very happy with quality products - two large casement windows - equally pleased with installers - it was obvious they knew what they were doing and quickly instilled confidence

Darren, the owner, is friendly and professional. They will be back to install bedroom windows in 2020.

I would like to say how easy it was to deal with Darren. He was professional knowledgeable and very helpful with my decisions. The gentlemen that came to do the work were amazing. If something was out the tiniest bit they took it out and fixed it. They were beyond good. I will be using them again and would definitely recommend them to family and friends. 10+

Connor has done all the windows in our house in 3 stages over a few years. Timely clean work and good windows.

Buyer Beware!!! Darren is a very inexperienced business person. Any mistakes he makes he does not take responsibility for, instead he puts the blame on the client that they should have checked his measurements. Then he bullies them into accepting the product unless they want to pay more for what should have been provided originally.

There is no thought of customer satisfaction. He has a lot to learn in business.

If you decide to buy from Connors Window and Doors ask plenty of questions, have all measurements recorded on the invoice and double check them and be prepared to wait months for your product to be installed.

The issue that we had was we asked him to replace the front entry door with the same size of door. He put in a 32" door instead of a 36" door. But somehow it wasn't his fault?

I will never recommend this company- not professional at all.

We are very happy with the patio door installation today. The two men were very pleasant, knowledgeable and efficient and the work areas were well cleaned up. We could not be more pleased with our new doors and relieved not to have to worry about discarding the old doors. Definitely will recommend you to any and all who ask. Pleased to be able to hire locally and buy Canadian products.

K&W Gray

Peterborough, ON

From the minute we first met Darren we knew we wanted to do business with him. Honest, unassuming, genuine. No high pressure sales. Always responded quickly to all correspondence. Love the product, and the price was comparable to all other quotes. His crew replaced 4 windows in our home professionally, quickly, and cleanly. The caulking pulled away in one small spot the next day and Darren showed up, caulking gun in hand, the same day to touch it up. We will be using Connor Windows for the remainder of our windows in the near future, and do not hesitate to recommend them to others.

We had an excellent experience in dealing with Connor Windows. Lindsey and Darren were couteous and professional during the initial shopping and estimate process. The installation was neat and tidy and we are very happy with the quality of our new windows. Lindsey told us that their pricing would be "in the middle of the pack" and that is exactly what we found when we got other estimates. We had to wait a while for our windows but we were told that would be the case. I would not hesitate to recommend Connor Windows.

In July 2019 we had a sizable patio cover installed over our existing concrete backyard patio. Darren was very helpful and patient with us during the design process as we went back and forth making modifications to the design plan. Darren wanted to make sure we were going to be happy with our purchase. It was installed in a timely manner and the installers were very professional. The finished result is so beautiful, and now we can sit in our backyard without melting in the sun. We highly recommend Connor Windows & Doors!

Upper Sunroom windows install was done on time actually ahead of time as a result of my scheduling time requirement.

Sunspace install was meticulously done, excellent job. Looks fabulous.

Gord and Phil done the work on our windows they were punctual efficient and very neat it was a pleasure having them do the job could not have asked for better service Darren and Lindsay were always available before the installation to answer any questions we had. Would highly recommend Connor Windows.

It was a pleasure to do business with Darron and Linsey at Connor Windows and Doors. They did the install on time and on budget with quality products and excellent staff. The windows exceeded my exceptions as did their team. Our installer, Gord, has 34 years in the business and left our worksite perfectly clean and inspected everything. Gord spoke to us prior to leaving just to be sure we were100% satisfied with the install and products.

I will continue to use Connor Windows and Door while strongly recommending them to anyone looking for a business you can count on for quality and honesty. This is a true 5 star company!

We were absolutely thrilled with the quality of the windows and doors. The house has been modernized with the new windows and the oversized doors. Gord and his crew of installer were professional and precise. Darrin was very helpful from start to finish. He was able to provide the right suggestions to help achieve our desired goals. Darrin was very helpful in finding me oversized doors to fit our space and the back and forth was well worth the wait. We were also pleased the windows came in ahead of schedule. We highly recommended Connor Windows and we will be using this company again to finish the rest of the house.

Darren and Lindsay were most helpful in showing me my options and helping to plan for this large project. They spent a lot of time answering my questions, letting me know when the work could be done and then gave me a quote on all of the work.

I was pleasantly surprised when they were able to start the install much earlier then predicted.

The installers were professional, courteous and most helpful during the installations. The work area was kept clean and tidy, which was truly amazing considering the nasty winter weather we were having during the installations.

I am so pleased with the results and how it has changed not only the look of the house but how much warmer it has made my home. I have now ordered 5 more windows to be replaced.

The work was neatly done and the installers paid attention to detail, making sure everything fit right. The windows were missing the grills and Darren was out the next day to make sure they were installed and that we were happy with the job.

Darren and his team were a pleasure to work with. After my first phone contact, business owner Darren himself came very quickly to do measurements and discuss options. We had a quote within a few days.

Regarding installation, we were pleasantly surprised that our install date was about a month earlier than expected.We were given a time to expect the workers and they were at our house within a half-hour of that expected time, meaning that we didn't have to wait around all day for their hopeful arrival.

The window installation was done well and thoroughly. All the old windows and building materials were removed. We even got new interior trim!

Aside from the look of the windows, we're most pleased with the quality of the windows and how much they have improved the effect on our home heating bills!

We were very impressed with this business. We walked in off the street and were immediately taken care of and given options for what we wanted. As a result the job was completed and we could not be happier. Great job. Still loving our new door. We would definitely recommend this company. Great selection and prices. Good workmanship.

Thank you Connor Windows..I am enclosing pictures of before and after.

Thank you Darren.

Mike and Marianne Warren

All installed in one day. Entrance screen door has frosted over when cold outside, Heat loss.

All looks good, compliments from friends and family.

Excellent service. Connor Windows and Doors delivered and installed my windows within the time frame that I needed to qualify for a rebate. The staff was courteous and professional. They even fixed weatherstripping of older doors, at no charge. I highly recommend Connor Windows and Doors.

Excellent workman ship! Excellent customer service! Would recommend them highly!! Time efficient with work!!

Darren was very helpful, getting the building permit and finding out what needed to be changed on existing deck i.e. sono tubes were not sufficient, so metal piles had to be arranged and put in by a secondary co.

Weather was also an issue so there were a few delays re previous sites, so ours was a little late as well. Thank goodness rain finally stopped.

Darren and his team were friendly, considerate, punctual and very helpful w all questions etc.

Highly recommend

A few years ago we had a large window installed in our kitchen and we were very impressed with the quality of both the window and the installation. In 2018 we needed a new patio door and decided on Connor Windows and Doors as they were one of the few suppliers that offered exactly the type of door that we wanted. As expected the installation was done beautifully.

We love our new door, installed before the date promised. Great work, and Darren's colour and glass suggestions turned out beautiful.

My husband and I are very happy with the work that was done by Connor Windows and Doors for our new garage door, garage door opener, and beautiful new front door with sidelites. Darren was very patient with me since I had a lot of questions at the beginning when he quoted the job. It's not easy deciding on glass patterns and colours for doors, etc... I would definitely recommend them to friends, family, clients and more.

Ordered door they told me they were booking into October and when October rolled around I picked up the trim to paint it before it was installed and they set a date.

Showed up on time and kept sweeping any mess they made as they worked door fit perfect and was installed on time perfectly.

Darren replaced our old deck with a new Duradek covered deck, corrected previous mistakes with the glass panel railings, and installed new glass panel railings on our front porch.

I highly recommend Connor Windows. They recently replaced every window in my home and I couldn’t be more pleased with my experience. Darren was very knowledgeable and was able to recommend the perfect windows for my older home. All quotes and communications were timely and courteous. Linsdsey at the showroom was so pleasant to interact with at the showroom. The crew that installed the windows were very friendly and high skilled. They did very clean and precise work - it was clear they take great pride in making things perfect. I would not hesitate to use Connor Windows and Doors again and feel confident and recommending them to anyone.

We were very pleased with the service and installation of our new windows.

The doors are BEAUTIFUL!!!

I have received many compliments on my homes transformation.

The installers, Gord and Brad, were efficient.

I can highly recommend Connor Windows.

The workmen were courteous and professional and answered any questions that I had. The work was clean and tidy and the end result was excellent.

The glass shower wall I ordered was installed quickly and with no mess. The work is beautiful, professional and well-done. I love it. Darren was helpful and professional in helping me decide exactly what was needed to make the job work properly. I recommend Connor Glass to anyone.

We where very happy with the work done and it looks great.

Connor windows did a great job of removing my existing window and installing a sliding patio door in the kitchen. They had to cut through brick but the job was so good you can never tell there used to be window there. It now allows more light into my kitchen and has given me easy access to the backyard. Very nice job.

We contracted Connor windows to replace a 5 light by 5 light large bay window in the front room of our house. They arrived on time and had the old unit removed fairly quickly. Next was to put the new one in the opening. When this was fixed in place the trim was remounted and mess was cleaned up. When they left you would not know they had ever been here except for a new window was where the old one had been.

Darren was very easy to work with . He was on time, knowledgeable, and got the work done when he said for the price he quoted. I love the new windows I bought, and cant wait to do some more.

Darren gave us good options. Installers did a great job and answered all questions.

Connor Windows replaced 3 basement windows on my house. I like the 2 workers they sent. They worked hard, were very friendly and knew what they were doing.

Connor did reschedule my original time on the morning they were supposed to come but did show up for the 2nd time.

2 smaller windows were smaller than i expected but seem to be good quality. They slide open well.

Inside Jam extensions were not installed as I was told they wouldn't reach the framing but not a big issue as interior is not finished.

I was emailed an invoice with options to pay. I showed up the next day and paid invoice to a very pleasant lady named Lindsey.

Overall very pleased.

Darren was great to work with. I had a special circumstance that required a time limit for the install and he was more than accommodating. The guys doing the install were courteous and neat and clean. They arrived when expected and actually worked through their lunch to get the job done. The prices were competitive. I has 2 other quotes done. Darren looked at the windows and door I needed replaced and listened to my needs and wants and came through. I am very pleased.

They were very efficient getting a two day job done in one and doing an excellent job.

Will definitely use Conner windows again in the future.

Darren visited our home and discussed our options for replacement windows. He shared a variety of design choices, took measurements and then returned to the office to prepare and send a quote. At no point was there pressure to buy.

Once we committed to the quote he provided us with a target date for installation.

Installers arrived as scheduled, we're professional, courteous, and cleaned up the site following installation. They focused on the work while on site and seemed to take pride in completing a quality installation.

We checked prices with several other companies and found Connor Windows to be competitive. The quality of the product and installation causes us to believe we made the right choice and confidently recommend them to family and friends.

Darren was great to work with while planning out our new doors and windows. He was helpful in reviewing photos of past projects, and samples. The quotes provided were competitive.

When it came to installing, our project was a bit more complex and time consuming than most. The installers worked hard and finessed the product until we were satisfied. Darren also provided great customer service.

We were very happy with Connors and plan to complete more projects with them in the future.

Initial experience at the store was very good. They were helpful courteous and showed a great deal of product knowledge leaving us with the impression that this is a good place to do business. The installation was done quickly with a courteous and friendly crew and we were completely satisfied with the work. I would recommend this business to anyone looking to install the products they provide. Very satisfied.

Connor windows installed my new sunroom and I am more than satisfied with the service and installation. I was told it would probably be done in January of 2018 and it was. The two men that did the work were neat polite and definitely knew what they were doing.

I would definitely recommend Connor windows for your projects. Not many businesses can say they do a perfect job but this business can.

Bev Matthews

The installers were well experienced and did an excellent job. All work was completed in a timely manner, with attention to details. The cleanup was also good.

We are thrilled with the look of our house and consider our new windows and front door a great investment. They kept us warm in the recent extreme cold weather conditions. Thank you to the team at Connor Windows and Doors!

Fast installation. Considerate personnel. This was worth the wait!! Good pricing.

We are very pleased with the results of the project completed by Connor Windows and staff. See below for our rating.

My wife and I are very pleased with our new windows. Right from the initial walk down to the final install the job was right on track..The installers we're very professional and personal. The windows look great. We ended up ordering a garage door as a result of a pleasant install.

11 windows and 3 doors installed. Installation was done by the time quoted. The gentleman who did the installation were respectful and professional with attention to detail. All questions or requests were answered and addressed in a timely manner. Clean up and removal was very well done. I can't say enough good things about the experience we had with all involved. So far so good. Only been two weeks since install. No problems yet.

The installers were prompt and did a very professional job. They cleaned up each day, took the old windows and doors for disposal and ensured everything was fully finished before leaving. We would retain them again in the future and recommend their services to others.

Quote was provided promptly after an on-site visit. Product was installed ahead of schedule. Installers were neat and careful in their work. We are very pleased with our new railings.

The installers did a great job and they even cleaned the windows inside and out, which was a huge help because they are on the second floor.

Would definitely recommend Connor Windows!

Sincerely,

Don Bocking and Anne Morawetz

I must express what a delight to deal with Connor Windows and their owners and installation persons. After I got the first 2 bay windows I liked them so much that I arranged to order 2 more and I love the windows and quaility of workmanship . I had one minor problem and they refused my payment till they ordered replacement parts and absolutely followed up promptly and fixed the problem. I have absolutely no hesitation in stating they are a lovely group of people to work with and the experience exceeded all expectations. Lest anyone think my response is made up I am a cottage owner on Upoer Stoney Lake and would be happy to respond to any inquirey.

I wouldn't recommend this company if my life depended on it. I am a woman over 60 and asked them to fix a screen and make a new one for me. The owner, Darren, came and measured the one window I needed to replace. There was never a screen in the window. The screen that I needed was 13 3/8" x 49 1/4" White Frame. Black Fiberglass Mesh Screen. I ) ordered August 15/17 and today I finally got it and installed it myself. (October 5/17)

Here is the problem.....When I first received the screen it was way too large! I called, they said bring it in we will fix it. Another week goes by and I called, screen is ready. I go and pick it up...bring it home...and it still doesn't fit!! I called, they offered a refund, I said no...I need the screen to fit. It appears to be backwards. He states he found that hard to believe. Offered to come to the house to see. A week later, an hour later than he stated he would arrive. He looks at the screen agrees it is backwards. Scratches his head and states again, refund? I showed him other screens in the house. Asked if it could be fixed with any of those options. We decided to used screen clips and pull the other spring ones out. Another week goes by, I drop in, screen is not ready. Another week goes by, I call...screen is ready but can't find screen clips, I say, "I am sure Home Hardware will carry that." He claims he tried and no clips. Says he is going to contact one of his contractors. He calls a few days later, still nothing!!! I stop into Home Hardware, across the street from where his shop is. Guess what???? I found the clips!!! I drive across the road to pick up my screen. Darren is there. I tell him I found the clips at Home Hardware!!!

So after all this, I ask for a rebate on my costs $70 for this screen, plus $5 for the clip, never mind all the gas I consumed coming and going for this screen, not to mention all the time involved............ and he says, "Oh, I can't do that!" I was so put off that he just didn't give a damn.

Oh, and the other screen that I asked to be fixed. There was a clip broken off it, and asked if he could find one for me. He stated he would try. When he finally gave me my quote, he stated he couldn't find those clips, not manufactured anymore. He could replace the screen for $120+ I told him I would pass. Guess what?? I found the clip at Home Hardware and they fixed it for free!!!

So, do yourself a favour, The company sucks!!!!

I did ask to have the retractable clips removed as they were on the outside of the screen!!! In order to remove the screen to clean the window I would have had to damage the screen to get it out. (crank window) You scratched your head wondering what to do and I offered suggestions to what could be done based on what we already have in the house. With the screen that you made, the screen clips were the only option. The appointment time was for 10 as I had written it on the calendar and you arrived shortly after 11. I was called into work for 1:00

I asked for a rebate because of all the gas I used to travel back and forth to get the screen. You never once offered to deliver it!! I was told you couldn't find the clips and I waited a few days. If you had called to tell me you had them, I certainly would not have purchased them!! And to tell me that you were offering them to me at no charge?? Well I guess you should. You made a screen that was far to big, then when I came to pick it up, it was made backwards with the clips on the outside of the screen instead of the inside!! You kept offering me a refund because you didn't want to deal with the mistakes you made. The time it took to make this small screen was unacceptable. I will never do business with you again.

Great product, great staff, great service. The new door is now the focal point of the front of our house.

Thanks.

Truly a pleasure to deal with start to finish. Attention to detail and fit and finish second to none in my opinion ??

Also used Connor for our rear sliding door a couple years back.

Thanks and will definitely use you for our windows in the not to distant future.

Jim and Susan Thompson from Ennismore.

Connor Windows was great! Darren was lovely and provided the quote in a timely manner. The two gentlemen who put the patio doors in were courteous, polite and efficient. The area was completely cleaned up and the doors look beautiful! I am very happy with my purchase and am planning for an installation of a couple of windows next summer!!!

Thanks Connor Windows!

Connor Windows and Doors did a stellar job on the work they were contracted for on our home and boathouse.

The work commenced on exactly the day they promised. The team arrived in good time daily and worked steadily for full days during the time they were with us. A pleasure to work with, great integrity and work ethic. Communication was excellent we always received replies etc. in a timely manner.

The site was kept clean and tidy at all times and they were respectful of the neighbourhood { no loud radios or unseemly shouting }.

The product is excellent and visually very appealing. The glass areas of the railing are stunning and add more to our view than we ever expected.

The screened porch was a difficult request... to be fitted between an existing "roof" and "floor". The finished product is totally amazing, the existing structures are seamlessly incorporated. Lots of unique work to be done here and everything is perfect. Darren was so helpful helping us to achieve our vision and changing the material for the fascia mid job to improve the effect was much appreciated.

The Duradek installation was a disappointment. The team who installed it did not work for Connor Windows. We have lived with a similar product for many years and know its worth as a waterproof floor covering, it is a first rate product .The installation and the sub-floor materials were poor, the result was that the Duradek is not as smooth and level as expected, initially with many small lumps in the surface. Darren helped us reach a compromise that was acceptable to us with the contractor, the lumps were resolved and we have a 10 years warranty on labour and materials. Not what we wanted or hoped for but the best under the circumstances.

Wouldn't hesitate to recommend Connor Windows and Doors, would cetainly use them again ourselves.

We just purchased a new front door for our home. We found the personnel at Connor Windows and Doors very friendly and obliging. They provided good advice and were able to actually show us what the end product would look like installed. The installation was done ahead of schedule, and the workmanship was to a high standard.

Good experience with this company. We had one issue with one of the windows but Darren was prompt in fixing the problem. Overall good experience.

We were very pleased with the great job Connor Windows did at both our office and home. The new windows are beautiful and were installed earlier than anticipated and on budget. They took away the old windows and there was no mess left behind. These were big projects and we appreciate Connor’s expertise and professionalism – thanks again.

We had Connor install windows in our Oakwood house a number of years ago and again in our Peterborough house in February 2017. The windows are great, well priced and the installers at both locations were very professional. The installations and the finish on all of the windows were great. We were very happy with the service and the product and plan to get Connor back to install additional windows in the near future.

We couldn't be more please with the purchase and installation of our windows and doors. Connors customized the windows to our design and they look awesome. From the first time Darren came to our house for the initial quote, until the last time he came to see the finished product, everything was to our liking.

We will being calling Connor Windows again for any future projects.

Paul & Julie

Peterborough

The installers were thorough and did an excellent job of replacing really bad prior work on both doors and windows. They were professional and pleasant and inspired confidence in the work they did.After such previous bad experiences it was a pleasure to have Conners do the work as I know the results are guaranteed. This means no more drafts and heat escaping. I now have good quality glass panes for better energy savings in winter and summer.

Heather K.W.

They were very professional and on time. They did a great job. We would hire them again.

Connor Windows was a great company to work with. Second house have used them to do windows on. Very patient and walked us through the options available, and always kept our overall budget in mind. We had some changes along the way we wanted to include after reexamining some changes to a bathroom that was happening at the same time, and subsequently had to actually change our order after some windows were already produced, and they worked with us to reconfigure them with no problem. All the cladding work turned out great, no mess, and good clean up. Our 100 year old door got replaced with all new keeping our heritage look, but new and fresh. Quality of door and windows is great.

They replaced 7 windows. Excellent price, courtesy and workmanship. Would highly recommend.

Upon getting two other quotes we felt that Conner Windows, doors, etc., suited our needs. The quote was precise and clear. Appointments, that were made, were on time which is important to us.

The job was done on time at a fair price with no hidden or extra costs tagged on. We would use and recommend them again.

The two gentlemen who came from Connor Windows to install my patio door and 2 bedroom windows worked like a well oiled team. They were knowledgeable and were very respectful of my home. They cleaned up when they were done. I would highly recommend Connor Windows to my friends, and I would use them for any future jobs I might have. Their windows and door are very good quality. Especially the Moose Patio Door. It has extra locks on it that make me feel very safe... that's why I ordered that door.

Val Davis

replaced 7 windows in our house. they were not the cheapest quote we received but we were able to see the windows in their showroom and see what we would be getting. install went good and we are very happy.

We had Connor Windows remove our existing railings. They sloped our deck, installed plywood, and installed duradek onto our deck. They installed new Railings and new stairs.

The crews did a great job and cleaned everything up when they were done.

The installers did a great job, were very professional and cleaned up everything after they were done I would certainly recommend this company to friends, thanks Lorri Kerr

We called a few companies in Peterborough when we were looking at replacing our doors. Only two responded and came to our home to provide us a quote. Connor was the first company that came and we went through some options and they provided us a quote. The other company came by in reasonable time but did not have many options. I received a quote from Connor the next day and they were able to do a custom colour that is exactly what we were looking for. The other company took 5 days and could not do the colour we were hoping for. We ordered the door from Connor and provided a deposit.

Connor phoned us about 5 weeks later to schedule an install date. The installer was on time when he arrived to site. I was very impressed with the gentlemen and his son that performed the install. We could not believe how clean and organized they were. We had a few questions which they answered.

We would definitely recommend Connors to everyone.

I got a quote from three different companies. Connor was the only company that showed up when they had scheduled the visit. They were also the only company that got us a quote in a reasonable time. We went to their showroom which had lots of displays of what we were looking for and made a deal with the salesman. They gave us a date they said they would call us to schedule an install in which they did. The installers were very polite and did a great job. This was a big investment for us and we can't say enough how easy they made this experience on us. We will continue to suggest these guys to everyone.

I ordered new windows from this company early February. They booked an appointment 5 weeks later. I took the time off work to accommodate them. They called the day before to cancel appointment and move to following day. I took this day off to accommodate them once more. The installer arrived with windows, and was told the windows were too big and were measured incorrectly. He left and I waited from Thursday to Tuesday to hear back from them. No word. So I called them finally and told them I was unhappy with service and wanted refund of my deposit. I was told that I would not get my money back because it is a custom order! I have yet to get an apology from these people. They have assured me that my windows have been reordered and will be installed. I am appalled by their lack of professionalism. Mistakes happen, but incorrect measurements for a window company? I was told at time of measurement that exterior measurement was necessary for accuracy. The person measuring told me that someone would come back at a later time and measure exterior. Not sure why this was not done at the time! I assumed that everything was fine. I will eventually get my windows, but the service from this company is less than satisfactory.