Kitchen designer … and specialist! Corbeil makes your dream kitchen come true by combining the skills of experienced kitchen designers with those of its appliance specialists. The result: Personalized design, advice that’s adapted to your needs, and a choice that’s second to none. Discover our wide selection of made-to-measure cabine read more...
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As someone said earlier. They answer your calls when yo are buying. When you have an issue, sales person not available and there are no managers on hand!
They do not stay behind the product they sell, they do jot give you a good advice when you are buying. All what they care about is make the sale! Their Whirlpool Washer machine they sold us does not clean the clothes and they are not willing to rectify the issue!
This horrible business gets one star, only because zero star is not an option.
The location is conveniently situated beside Ikea.
This business is a "dealer" and will NOT stand behind their products and provide the normal customer service you would expect from a big box store. If you have an issue they are not helpful at all. They are extremely stubborn and will try to get your out of their store ASAP. They will force you to communicate with the manufacturer (in this case it was General Electric [GE] Washing Machine). Please do not underestimate what a nuisance & frustrating time-drain this will be!!!
Our issue took more than 13 weeks of frustrating communication. Finally we resorted to filing a dispute with the credit card company. We also told them if they don't resolve the issue there will be honest reviews written on Yelp etc. After a huge amount of time wasted on the phone with Corbeil & GE, many e-mails, in-store visits, and threatening legal action --we finally got a partial refund. After all the hassle, we thought the least they could do would be to not charge us for picking up their item. However they charged us to haul away their defective item which NEVER worked properly even one time. At that point we just wanted closure and not have to deal with their shady business tactics any more.
Our ordeal included reprogram (failed), replace control board (failed), attempt reprogram (failed), service call (cancelled because no parts), service call (cancelled AGAIN because no parts). During this time we did not have an appliance to use. We were treated like WE were the problem and an interruption to their day. In addition it was difficult to try to narrow down the time frame for their service calls. Be prepared for someone to stay home the entire day to accommodate their schedule.
Do not just walk away from this business, RUN! If you purchase from this company, make sure you read all the fine print. Know what you are getting into. Keep track of all your receipts, invoices, phone calls etc. If you have a problem, you should expect virtually no customer support from Corbeil. They will divert you away to deal directly with the manufacturer. Dealing with the manufacturer consists of many phone calls and lots of time wasted on hold. In the meantime, don't expect to use the shiny new appliance you thought you would get to enjoy.
If you are thinking about ordering an item, it won't hurt to check it out first at Corbeil. They have a large inventory but DEFINITELY PURCHASE ELSEWHERE!!!!!!!
Service was fine until I purchased the product.
The Frigidaire Gallery series glass-top stove is very difficult to clean. I called customer service and spoke to "Susan" who gave detailed instructions of how to clean the stove with mixtures of baking soda and peroxide in a multi-step and time-consuming process (this is how to clean after every use). I have 3 teenage sons, so this product is not a good choice for me, nor was I told about the special cleaning requirements. At this point, I'm sure chopping wood and cooking over a campfire would be less labour intensive.
She told me that over time, the glass top will 'settle' and form a skin so that it won't leave so many streaks.
I have been trying for a few months, but the stove top looks 10 years old. I have 2 university degrees yet, according to Corbeil I don't have the qualifications to clean a stove top.
I called into ask for a return/exchange/refund but they only do that for 30 days with a 20% restocking fee.
Corbeil referred me to 'Electrolux'. I am expected to call the parent company and make a complaint about the product.
There is no accountability for the quality of the products they sell. Buyer beware. No customer service at Corbeil. I will never shop there again.
I purchased a washer and dryer I paid for delivery and installation for a rental property that I own. The driver pulled up and right away noticed that the appliances would not fit in the space where they were to go he did not offer to place the appliances in the garage or allow the renter to call me nor did he call the store for direction. I ended up with a $300 delivery charge and I tried to argue it and long story short I am out well over $400. Tried to speak to above was refused. In fact the district manager left me a voicemail telling me to stop calling him that he can't do anything for me. What kind of customer service is this? I am about to go to the paper as I have still not been able to discuss my issue. Before the driver drove off he should've placed a call to the store or asked for direction. This charge should be to the driver and not me because I could've put the washer and dryer in the basement. I would've never allowed this charge at the end of the day. I paid for the washer and dryer therefore it is mine regardless whether it fits in the space or not they are still my appliances if I wanted to put them in the kitchen. I should have the right to do so but I was not given that basically told I'm not allowed to have the appliances as they did not fit the space where they are planning to go.
Corbeil Appliances has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1949|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Kitchen designer and specialist!
Corbeil makes your dream kitchen come true by combining the skills of experienced kitchen designers with those of its appliance specialists. The result: Personalized design, advice that s adapted to your needs, and a choice that s second to none.
Discover our wide selection of made-to-measure cabinets and counters and appreciate how effortlessly our appliances integrate into your new kitchen. Thanks to our kitchen designers and specialists, know-how, style and choice can all be found in one place.
Advice from experienced kitchen designers
Expertise from appliance specialists
An incomparable choice of made-to-measure cabinets and counters
Over 30 stores: Quebec and Ontario
|Main contact(s)||Guy Moreau|
|Listed with TrustedPros since:||2015|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Licensing information available upon request|
|Insurance information||Contact Corbeil Appliances to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.