"The finest Countertops made of Granite, Quartz, Marble, Silestone, Caesarstone, Compac and more! Counter Reactions has been in business since 2007. We are a growing company that focuses on customer service, precision fabrication and installation. From the personal consultation to meticulous installation everything is done read more...
Nick designed and installed my new kitchen granite countertops.I'm very happy with them. I didn't experience any trouble, and found him to be timely and professional. He was recommended to me by my local contractor who has worked with him several times. What I liked about Nick was his insistance on using a full thickness slab. Not a stone veneer with an extra piece glued on around the edge. The quality of his work appeared to be important to him. Someone else I recommended him to had trouble getting him to finish the work on time However my experience was a good one so I thought it only fair to let others know. Getting trades people lined up and in and out on time does seem to be a challenge for all - including them I'm sure.
I had Nick at counter reactions install my kitchen counter. He came recommended by a friend of my father. He does not answer his phone or return calls. It sometimes would take days and numerous messages before he returned a call. Finally he came by to take measurements after numerous calls and days and days of delaying my renovation. I should have gave up and moved on. I gave him the benefit of the doubt because he was polite and said he was very busy lately. I thought his work must be good.
I had my granite picked out and set aside at the warehouse within a couple of days. I called Nick to inform him. He took days to get back to me and I had to leave numerous messages. He confirmed over the phone that he was aware I picked out "Lennon" style granite.
So after more unanswered calls, numerous messages, and the person who referred me making a trip down to the business to express his displeasure with my negative experience after he referred me to them... Nick said the granite was cut and ready to install.
He arrived a week later to install the granite. As he installed it I noticed something seemed different. So much time had passed since I picked it out I wasn't sure. As soon as my mother walked in at the completion of the installation she took one look at the counter and said, "Thats not what we picked out". I said "Isn't this Lennon?" He then said "No, its (some other style)".
He blamed the mix up on the warehouse but I believe it was the week of lag time between the time I selected the slab and he picked it up for fabrication. They only hold it for 4 or 5 days. He knew initially what I had selected but something was lost in the messaging along the line between him and the warehouse.
Nick did say he would remove it and replace it with the correct granite free of any additional charges, and all in a timely manner. He put a rush on it and in 2 days returned to install the correct stone. The installation looks poor in places with larger than normal seems but I live with it.
He was polite. I'm just glad I didn't pay any cash for the job until the correct stone was installed.
Initially Nick seems like a really nice guy. He does NOT know what customer service is all about. Nor does he listen to what the customer is asking; so you end up with something wrong and he WILL NOT respond to any calls to come back and fix his work.
My husband and I owned a contract company and we both know that service is key.
Nick came in and measured our kitchen for us; we then spoke about what kind of sink we would like and how the faucet should be positioned. At that time we did not decide but we were told we could get back to him. Nick gave us his feedback and said "he would like it in the middle over two sink". We then went to pick out our granite. At that time Nick said that we have a few day to get back to him. We also saw a few nice pieces that we could use in our ensuite and main bath but this would need to be measure and done afterwards.
We received a call back two days later saying the granite was ready to be installed. We were a little concerned/confused as we did not decide on the type of sink yet or the where the faucet should be placed. Nick said he did it for a double sink, in the middle.
This is where the nightmare begins!
The sink I was told was bigger than my previous one and that it should be fine, so we finally agreed to have it installed. Once it was set in place I noticed that in fact the sink was SMALLER! The initial feedback to Nick he said that we could look at possibly getting another sink that can fit the cut out in that would be bigger. That he would look for it.
There were several calls from both my husband, myself and the person that referred us to Counter Reactions and no response. Nick lied when we did in fact reach him and said he had a sink and would be by to replace it. This NEVER happened.
To add to the wrong sink issue the island was installed off center by ¾ of an inch. Nick said he would come back and fix this. Never did! Also the additional work we wanted to do the main bath and ensuite the jobs are too small for another contractor to consider doing the job.
Now one year later the seam/cut over by the sink has come apart. I did reach out to Nick and he was very apologetic and said I will be in your area the next few days and will come by and fix it. That he would call to confirm on the day before he was going to come. As expected he did not call, nor when my husband or I called did he answer. We both left a message hoping he would right his wrong but nothing has changed.
I WOULD NEVER RECOMMEND COUNTER REATIONS TO ANYONE! THIS IS NOT HOW YOU DO A JOB RIGHT!
Counter Reactions has a TrustScore™ of 3.6. The average TrustScore™ for other businesses providing similar services in Sunderland and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Concrete Work, Kitchen Renovations
"The finest Countertops made of Granite, Quartz, Marble, Silestone, Caesarstone, Compac and more!
Counter Reactions has been in business since 2007. We are a growing company that focuses on customer service, precision fabrication and installation. From the personal consultation to meticulous installation everything is done by us.
Counter Reactions uses only the best quality stone from many regions of the world. This is one of the reasons Counter Reactions ONLY uses 3CM material! Other shops use 3/4" slabs and glue another strip on the front to make it look thicker. No matter how good they are you can see that seam. Not only that, the cut out at the sink is thinner then the front edge. Our stone is one solid thickness making our tops stronger and better looking.
So if you are thinking of a full scale kitchen Renovation, or a quick countertop upgrade then make Counter Reactions your first choice.
|Main Contact(s):||Nick Teefy|
|Listed with TrustedPros since:||2011|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Counter Reactions to request licensing info.|
|Insurance Information:||Contact Counter Reactions to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.