We have been in the flooring industry for over 20 years. It has been a pleasure to see customers Ideas combine with our passion equals your enjoyment. Flooring and tiling is all we do and specialize in and regardless of project size and scope, small or big, we look forward to collaborating on this vitally important work in your home or place of bus read more...
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I like to thank Michael for all his hard work and dedication to completing our ensuite renovation. My wife and I experience with Michael was exceptional. From planning the renovation to organizing the plumber and electrician to come in and do there part, to incorporating out ideas in design and sharing his ideas we couldn’t be more happier and thrilled of the completed bathroom.
We were so happy with the ensuite that we got Michael to do our main bathroom.
Thank you Custom Tile Works.
Thank you for the kind words as it was a pleasure to work on your bathroom.
The reviews for Mike were amazing and so I was very disappointed when they turned out to be very inaccurate. Timeliness and communication were mentioned as attributes which was very important to me. He cancelled on me 4 times and this was very problematic because I had to cancel other trades several times. Also did not answer my texts or calls in a timely manner...except when it was time to be paid. The tiling job itself is quite shoddy. There is a cracked tile and 4 tiles that are not properly grouted. He also "forgot" to do one wall. He did offer to repair it but I have lost faith and will have it all repaired at my own expense. Either something has drastically changed or the reviewers were not honest and this is a problem for people like me who actually decide based on great reviews.
I am be told by my honest clients that I should respond to this cause it does not reflect who I am
I could not respond earlier as I had multiple deaths in the family due to the virus. I ve been grief stricken but through my work I have been able to move on. I have two children with non verbal autism so my time is also consumed in therapy sessions and training
Nonetheless I am tripled vaccinated as one should be and encourage all my future clients to do so.
Unfortunately her review with exception to one item is not true and I find it disgraceful that this website allows this without investigating further.
The item she describes of me forgetting a wall is true which I have now rectified before starting any job that has been scheduled month in advance to go over every details before I start cause I m human and I do forget.
I did not cancel 4 times as no one should never do that. After 4 times of canceling I m sure one would find another contractor to do the job as I don t do contracts. If fact this lady canceled on me twice due to her microwave being delayed to install and called me and left messages.
Her kitchen was finished renovating and the last item was her backsplash as with every kitchen renovation is
The installation was herringbone marble. NOT TILE and marble has vein and groves and if I mistaken a crack for a vein or grove we ll I m human and it s a easy fix.
The grouting aspect maybe I should have done a better job and grouted it twice to give the tile a more fuller look. That s what Ill fix going forward with mosaics as you don t see the little holes that sometimes appear after it dries.
The item of me not responding in a timely manner. I have 2 kids with autism at home and the virus has ravaged my family so I can t be at your beck in call at all times of the night. I always respond to you in the morning or sometime during the following day.
I just never understood why the client took this route and writing these disparaging remarks as I was always available to talk with and meet. There were avenues I was willing to take to make this right and have her happy if she talked with me.
Nonetheless
My darling supportive wife helped me let this go and move on. This part of my life is closed. In business they say that customer is always right, which is not always true. Especially in what this client writes. I have countless other reviews that claim otherwise to her description of my work ethic and character
Thank you and god bless
Michael was great to work with. Communicative, friendly, and extremely efficient. He connected us with a tile showroom, helped us get excellent pricing on materials, and stayed exactly to his quoted price and timeframe. He helped us make the right decisions for our project and did beautiful work. It is everything we hoped for and I can't thank him enough. He is going to be my only call for any tiling in the future.
I first met Michael of Custom TileWorks through this site & it was a great decision to choose his company!! He first renovated our kitchen, powder room & entrance way. We were delighted with the quality of the tiling work, courteous service & helpfulness of Michael. When we wanted a major renovation of our Master Bathroom, we didnt even bother with other estimates as Michael also delivers the job to the estimate, no surprises & quality work, what more can you ask for? You dont need to call any other trades as Michael also has a group of trades he works with & he organises it all for you!!
Micheal came and gave us a reasonable quote for a large scope of work that we needed done. We chose him because of his honest straightforward quote and his politeness. His responses were thoughtful kind and timely as well. He installed tile to both bathrooms installed a new backsplash in the kitchen and built a fireplace face with ledger stone for us in our bedroom. He handled it like the pro that he is. He is reliable detail oriented and respectful. A true joy to work with. We recommend him to friends and family whenever someone needs his expertise. He is a true joy to work with! Thanks Micheal for all you ve done to help us remodel our home! You are a blessing to work with and we wish you nothing but the very best in the future!
Michael from Custom Tileworks was kind enough to give me a reasonable quote to rebuild the walls and retile my small bathroom. He was quick to respond, fair at pricing, contacted me back to confirm facts and emailed me a quote.
I had the work done by another Handiman and he was trying to charge me triple the quote from custom tile works. michael’s quote confirmed my suspicion that I was being over charged for the same job. I really appreciate michael’s quick honest responses.
Thank you Michael and Custom Tileworks.
Words can’t express the thank you for Michael in his professionalism and craftsmanship in transferring our out of date murky en-suite bathroom to a modern marvel. Thank you for all your help in your consultation and direction as we couldn’t be more happier in the result of our bathroom.
Thank you again and you will be back when we’re ready for our remaining bathrooms and have passed your name to all our friends and family looking for work.
We had Mike do our kitchen floor tiles. They were 24" by 48" tiles. He did an excellent job. He was very knowledgeable and had good ideas on how they should be done. He always let us know when he was coming with a phone call before hand as well. He was very professional. We had spent a long time trying to find someone that would put our floor in and were having a hard time with it because we had already bought the tile. Lots of places would not put the floor in because we had not bought the tile from them but when I talked to Mike it was not a problem. He also said he could do it within a week. We had a very good experience with him and would highly recommend his services.
Craftsmen Tile And Bath has a TrustScore™ of 4.4. The average TrustScore™ for other businesses providing similar services in Langley and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 32 |
Approved | 1 | 32 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | N/A |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2017 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We have been in the flooring industry for over 20 years. It has been a pleasure to see customers Ideas combine with our passion equals your enjoyment. Flooring and tiling is all we do and specialize in and regardless of project size and scope, small or big, we look forward to collaborating on this vitally important work in your home or place of business.
Craftsmen Tile And Bath was awarded Best of TrustedPros in 2022 for Bathroom Renovations and Tiling in Surrey.
Craftsmen Tile And Bath was awarded Best of TrustedPros in 2020 for Tiling in Surrey.
Craftsmen Tile And Bath was awarded Best of TrustedPros in 2019 for Tiling in Surrey.
Main contact(s) | Michael Riglietti |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 2017 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.