CRO Improvement Services is a general contractions company located in Abbotsford BC, We specialize in home renovations big and small to fit the customers needs. Custom work and updating outdated rooms in your home is our niche, but have unlimited resources to fulfill your Improvement wishes.
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Wes seemed to have lots of knowledge and some good suggestions on areas where we were unsure of during the process of our renovations. Where he lacks greatly is in communication and attention to detail.
I had a hard time with Wes committing to a start date initially. My first contact with him was in February 2022. At the end of April – I finally received a start date from Wes. He said he was in the process of relocating but would still have time for my project. I was okay with it and we moved forward from there and began on May 5th. Wes generally started work between 7-9am and was finished for the day by 1:00pm. Shorter days than I thought but this didn’t matter to me as I just wanted my project to be done and finished nicely. We always told him we were flexible with time and for him to take his time. I didn’t want a last-minute rush job before he relocated but it seems that’s what we got anyway.
Wes completed everything he could on June 14 (10 Weeks from start). He set us up with a local glass company to do the glass for our shower and they were amazing!
The good: Tile work was good, Custom Shelves were good, moved lights - Good, Window frame good
Issues:
Vinyl plank flooring lift where they would join together almost 3 weeks after completion date.
Messaged Wes about this July 4th and he said he will try to figure something out and have it fixed for us. July 14th he told us he reached out to another contractor and he should be in touch with us “anytime”. July 15th I let Wes know we have not heard anything yet so he put me in touch with another contractor he knew and is friends with in the industry. That friend came by, said he could help us in a few weeks. Time went by and then suddenly he could no longer help us with this job.
July 26th after a couple weeks of using our shower, Silicone starts to come off in multiple different places in our shower. I messaged Wes 3 times before trying a fourth on his business Facebook page. He got the message and called me that day. I explained my issues with the flooring and silicone. He told me I am on my own for the flooring end of story (even though he told me he would have this repaired when I contacted him initially about the problem)
Silicone - He proceeds to tell me he doesn’t know what I do in my bathroom for it to have come off (like power wash my bathroom). He kept saying I was happy with it when he left and insinuating that we were the problem. When I would repeat what he was saying back to him he would reply with “That’s not what I am saying” but he was making it VERY clear he didn’t think it was an install issue. He then told me that he has done far more expensive bathrooms that require more detail than mine and never had these issues. After a long back and fourth on the phone he agreed to pay for someone to repair the silicone in my bathroom.
Quote for Silicone sent Sept 19th. Sept 20th he acknowledges and says he will send me the funds as agreed upon. Today is December 27th and I still have not received those funds after 2 more follow up emails to Wes. At this point, I am so frustrated with Wes and how he has handled this situation after given so many chances at rectifying the issue that I am cutting my losses.
Our fan was also left louder after Wes was complete. So, my husband went to check the venting for the bathroom fan in the attic and to our surprise, we found the instructions left in the vent. Just one thing after another....
It is apparent to me that Wes will cut corners. I pointed out so many places that was missing grout and silicone for him to fix before he is “complete”. This annoyed him as he brought it up to me on the phone that I was making small issues into large ones.
I understand sometimes things can go wrong; however, how you deal with it with your customer speaks volumes about your professionalism and integrity. Please do your research before hiring a contractor. I would not recommend CRO Home Improvements. Thank you
We really appreciated the honesty and integrity of CRO Renovations
Our quote was inline with other quotes we received, but what made us choose Wes, was his attention to details that we never thought of.
Wes’ workmanship was top notch!
He was on site on time so not to prolong our project and left the work area neat & tidy at the end of the day.
Our bathroom was completed on time and on budget and better than we expected!
Wes of CRO did a beautiful job on updating my basement suite. He was on time, on budget and had valuable ideas on what would be worth while to change. Installing laminate flooring, drywall repairs and painting, all done with great care to details.
Prior to stating up CRO Improvement, we hired Wes Owens a number of times to do small jobs and minor repairs in our home. When it came time to do a major reno, we contracted him to oversee the renovation.
I had a vision and Wes helped me with the design to make my dream home a reality. There were complications along the way as there is with any major reno, but Wes worked with the complications in a professional manner. He pointed out the issues and made alternative suggestions. The job ended up being more than anticipated but that was due to this being an older house and what was discovered behind the gyproc.
There were a few times we disagreed, but after our conversations we made joint decisions. He made lighting suggestions but eventually we did what my original plan was. I have to say, that is one area I wish I had taken his advise.
We found Wes to be diligent, hard working and honest in his assessments. We have no hesitation in recommending CRO Improvements.
CRO Improvement Services has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Abbotsford and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 5 |
Approved | 0 | 5 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2018 |
Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Awnings, Cabinetry and Millwork, Carpentry, Caulking, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Electrical, Excavation Services, Fencing, Fireplaces, Flooring, Foundations, Garage Construction, Garage Doors, Handyman Services, Heating & Air Conditioning, Home Additions, Home Inspection, Home Restoration, Kitchen Renovations, Land Clearing, Painting, Plumbing, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Skylights, Trash Removal, Welding, Windows and Doors, Wrought Iron
CRO Improvement Services is a general contractions company located in Abbotsford BC, We specialize in home renovations big and small to fit the customers needs. Custom work and updating outdated rooms in your home is our niche, but have unlimited resources to fulfill your Improvement wishes.
Main contact(s) | Wes Owens |
Listed with TrustedPros since: | 2018 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty to be discussed as per job. |
Accepts credit cards | No |
Year established | 2018 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Yes |
Insurance information | Contact CRO Improvement Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.