Here at CRS, we strive to make your dream home a reality. With over 11 years of experience and over 2,200 renovations completed in Southern Ontario, CRS has become a leading home renovation company providing a one-stop shopping experience for homeowners. We take pride in the work we do and we strive to cater to your needs. Our priority is yo read more...
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We had a great experience with CRS! Finishing our basement was something we've wanted to do since we purchased the house and we found CRS working on another house in our neighborhood. The crew and staff were great, they answered our questions, made suggestions for materials and even improved the plans we initially had to close in the furnace area.
Our basement was unfinished when we started, with a bit of work done by the previous owners - which CRS fixed and improved. We wanted to keep the open space of the main area but decided to close off the furnace and water heater, so we created a utility room. Everything else was framed and drywalled, with doors added to separate the laundry room and workshop. A new door was also installed for the cold cellar. We can often have a number of computers running in the basement so we made sure to install additional outlets and pot lights so CRS's electrician increased our power by installing a "pony" box to extend our existing electrical box. Our stairs and landing also got a makeover, CRS added proper support for the landing and closed off the back of the stairs. The only thing not taken care of was around the windows - CRS asked about finishing the window boxes but we opted not to have them finished as we are hoping to replace the windows relatively soon, so CRS left them unfinished at our request.
There was a bit of a hiccup in the timeline of our renovation as we decided to install a backwater valve in our sewer pipe - something that can only be done from a plumber selected by the city, for us to be eligible for a rebate - as well as repair work to the pipe itself as damage had been caused by our tree roots. The plumber that we choose from a list of about 5 options (city selected) was not very good and caused delays. CRS was unable to continue parts of the renovation because of this plumbing company until they were done, but once those issues were taken care of, CRS was back at it completing the job.
The work CRS did is fantastic, they listened to what we wanted and they delivered! We love our new basement!
Thank you for your kind words Diana! We enjoyed working with you on your basement renovation. All of us at CRS appreciate when customers take the time to write about their experience, as we take great pride in the quality of our workmanship and appreciate the feedback. Hope you enjoy your beautiful new space!
Fired CRS 9 weeks into a 4 week project. Escalating costs, unreliable owner and workforce. CRS took on much more than they could handle with a large kitchen and basement Reno. Proceed with caution on what you are promised and the price quoted.
CRS entered into a sales contract on June 5, valued at $ 76,053.75 + HST, with a 10% contingency fund of $8,594.07 to cover unknowns. A site measure was completed on June 12, to prepare line drawings to obtain a building permit, zoning clearance, assess plumbing, electrical and HVAC requirements. June 24, final drawings, order confirmation detailing item by item, & site readiness was sent following the Ontario Consumer Protection Act.
July 7, a draft install schedule was sent with a start date of Aug 8, subject to change depending on electrical, plumbing, HVAC & permit. CRS quoted for electrical on Jul 17 & plumbing on Jul 27, however the client hired their own electrician, plumber & HVAC. The project started on Aug 8, with a projected completion date of Sept 5, based on the scope of work at that time. Several obstacles with electrical, plumbing, HVAC & structural issues were discovered during the demolition phase that were unknown & not included on the original sales order. Client was sent a detailed list of work order changes with costs, adding $7,304 + HST to the total. Aug 26, the clients HVAC contractor had to re-install the hood vent as it was not centre to the cabinets, delaying the install of the kitchen.
Sept 2, City engineers advised that a second support post and footing was required, adding $750 + HST to the project, which the client accepted, but complained CRS was nickel and diming them. CRS responded I m sorry you feel we are nickel and dimming you as this is simply not the case. Our order confirmation process is in place to protect both parties, eliminating any confusion on what is included and what is not. Our site readiness guideline is in place to avoid any misunderstandings during the installation process to keep the project moving forward. Changes or add-on items are not uncommon to cover the unknown that I manage, assisted by our Project Manager, and General Manager . Sept 5, the client s plumber cut into a major support post in the kitchen, that carried the point load of the second floor. The ABS was also configured poorly, causing significant delays outside of our control.
Sept 22, the client requested a design change on the layout of the island by extending the length which exceeded the length of the slab. Sept 30, Doug Jones (owner of CRS) completed installing the remaining cabinets in the kitchen, & spent 2 hours with the husband reworking the layout of the island. Doug had a look at the completed basement at which point the husband wanted to know what the plan was to hide the electrical panel. Doug advised CRS could make a custom cabinet but would be at an extra cost. The husband began verbally attacking Doug, claiming that a custom cabinet should be considered wall construction, which Doug responded was absurd. Doug asked the husband to stop shouting, or he would leave to allow the husband time to cool off. While leaving the home, the verbal attacks and foul language continued, ending with Your Fired ! On Oct 2, CRS received in writing that CRS was no longer welcome in his home. Oct 3, CRS informed the client they were in breach of their sales agreement. The client s wife responded, at the advice of their lawyer, venting her frustration, but she d like CRS to finish the cabinetry work, & credit them for the counters, backsplash & sink as part of a settlement offer. Doug, responded stating her assessment was one-sided, but CRS wasn t unreasonable, & would agree to issue a credit for the labour costs on the remaining work, but not the products already purchased, now held in storage.
Oct 11, the client settled their account with CRS, picked up the items, & the project file was closed. We strive to deliver the highest quality products & services to our clients, however we cannot offer them for free, which is an ongoing challenge in the renovation industry.
Should you have any questions regarding this review, please contact me.
They lived up to everything they said they would do. They started and finished exactly on time. The product was exactly as they described and the quality of installation was outstanding. The price was exactly as quoted....no "add ons". It is rare and rewarding to find such honest and skilled tradespeople as Doug and his team.
Thank you for you kind words Jamie. It was a pleasure working with you on your kitchen project. The counters and backsplash look fantastic!
My experience started with meeting Diana at CRS Granite and discussing options for my wife and I to redo our kitchen. Over the course of a few months and two projects we now have the kitchen we always wanted. Our cabinets were refinished and our old counter/sink was replaced with a beautiful Granite counter with under mount sink and with a complimenting back splash made of marble. We also met Doug the owner and he has a fantastic eye for design, colors and craftsman ship.
We have done two jobs with CRS and hope to do more in the future.
Thank you for your kind words. All of us at CRS truly enjoyed working with you on your kitchen, it looks beautiful. We look forward to working with you in the future when you are ready.
CRS Granite Ltd. has a TrustScore™ of 3.6. The average TrustScore™ for other businesses providing similar services in Ancaster and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bathroom Renovations, Cabinetry and Millwork, Countertops, Design Build, Home Additions, Home Construction, Home Restoration, Closet and Storage, Concrete Work, Decks, Demolition Work, Drywalling, Electrical, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Framing, Insulation, Interior Design, Landscaping, Lawn Care, Masonry, Painting, Paving, Plumbing, Roofing, Siding, Tiling, Waterproofing
Here at CRS, we strive to make your dream home a reality. With over 11 years of experience and over 2,200 renovations completed in Southern Ontario, CRS has become a leading home renovation company providing a one-stop shopping experience for homeowners.
We take pride in the work we do and we strive to cater to your needs. Our priority is you and the happiness you get from your home. We build lasting relationships with our clients, providing peace of mind and ease as we do all the work for you.
Doug Jones, founder and C.E.O. of CRS, started his small countertop manufacturing business in 2005. Over the years we have grown with our CRS community to include full home renovations, specializing in kitchens, bathrooms, basements, laundry rooms, living rooms and outdoor spaces.
|Main contact(s)||Doug Jones|
|Listed with TrustedPros since:||2011|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Business does not require a trade license|
|Insurance information||Contact CRS Granite Ltd. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.