He was horrible...inappropriate...the work was sub standard...he swears when you tell him things are not done properly....do not use his company...not only because of the owner but because of the sub standard nature of his work.
I was very impressed at first sight. The website was neat and pretty. I hired these people when they were just Decor Amour . Lenny the owner provided proof that he was bonded, looked extremely professional, showed something about the BBB, however later found that he was not registered with the BBB.
He only has 2 works at the time and it seem that they had other regular day jobs . Naturally the work took way longer than quoted in our contract, in fact it got so bad I had to threaten not paying the balance if the work was not completed by my specified date. The workers were at my house from 3 - 11 pm and at times even later. The contractors,however showed up during business hours.
The workers were very pleasant however, they were not able to do much. Lenny knew this because he contracted people to all of the crucial stuff, like my floors and counter tops. The 2 guys just sanded and painted my cabinets and trims. He allowed them to install my pantry door and they installed the door backwards!
I could have done the job Lenny did and a better one at that, he basically acted like a project manager. He apparently had a fight with once of the flooring people who walked out on him while in the middle of doing our kitchen floor.
We will never recommend this company to anyone. He's not even with the BBB, so I was not able to complain. Hopefully this "new name" they will do things differently.
We hired All About Granite (Formerly known as Decor Amour) back in February of last year to do a basement renovation. The supervisor guaranteed the work would completed within three weeks time. When in fact it took their crew five weeks. Not sure if this was due to the fact that they subcontracted the job out to other contractors (who by the way were far more efficient, courteous and timely) or if it was the lack of communication between Deco Amour's management and the contractors they hired to do their work for them. It also may have been due to the fact that their management really did not come by to "check up" on our renovation/project sufficiently or often enough.... Regardless there ended up being an altercation (nothing too heinous but discouraging none the less) between the sub contractors and Decor Amour's supervisor in regards to a discrepancy about payment for completed work.
Three quarters of the work had been completed by the sub contractors, and apparently they had not been paid. Also from what I gathered from that overhearing that disagreement/conversation the management at Decor Amour also owed the contractors payment for materials/supplies. I could understand the reasoning for the sub contractor to be aggravated by this, but what was I to do? My husband had paid for the job in full already....
Although they did complete the job eventually, the fact that the management at Decor Amour (in my opinion) scammed the sub contractors that they hired out of $3,500.00 (that's just going by eavesdropping) has been bothering me since Feb. IN addition, the sub contractors job was much more appealing visually, and when my brother in law (who is a home inspector) came from Buffalo to visit he pointed out numerous flaws in Decor Amours work, but not the sub contractors...
My husband and I will be neither re-hiring nor referring Decor Amour/It's All About Granite any time in the near future. As we are weary of the shady way their head representatives operate.
Lenny completed an excellent granite install in my kitchen in one day. He also took me to choose my granite and he was very helpful and knowledgeable. The granite matched the oak tiles and French blue tile beautiflully. Lenny is a designer. Following, Lenny staff installed a new vanity with a marble and crystal taps in my in my guest bathroom. The job was completed in a few hours. Lenny did a beautiful job of venetian plaster in the main floor bathroom - many compliments. The master bathroom was the next project and Lenny chose beautufil washed oak cabinets to match the bedroom furniture; the marble matched beautfully with cabinets and the marble was carried over to the shower stall. Venetian plaster was also done in this bathroom - many compliments. A hardwood stair case was installed in the lower level - a beautufil oak staircase. All trades people had credentials and they were courteous and helpful. I highly recommend Lenny and his companies.
Decor Amour has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Ajax and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Basement Lowering, Basement Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Concrete Work, Countertops, Data Wiring, Decks, Demolition Work, Drywalling, Electrical, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundations, Framing, Garage Construction, Handyman Services, Heating & Air Conditioning, Home Additions, Home Restoration, Home Staging, Home Theaters, Hot Tubs, Insulation, Interior Design, Non Slip Treatments, Painting, Plastering, Plumbing, Siding, Skylights, Sunrooms, Tiling, Wallpapering, Water Heating, Waterproofing, Window Treatment, Windows and Doors
|Main Contact(s):||Lenny Whitehouse|
|Listed with TrustedPros since:||2008|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||No|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Decor Amour to request licensing info.|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.