Michelle Dupré Design & Company is a full service design and renovation company. We offer kitchen and bathroom remodels, living space and media rooms and much more. We also provide services such as upholstery, window coverings, drapes and blinds as well as renovation services. We also offer Para Paint and have a full retail paint location. A read more...
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I rarely write reviews but my experience with Michelle Dupre Design & Company has been so utterly terrible that I feel it necessary to warn others who are considering using this business. The extent of sheer incompetence and the inability to perform the simplest of tasks to meet a single deadline whatsoever is astonishing. Avoid using this business—there are multiple others which are far more reputable and trustworthy that can be used instead.
I live in an 850sqft apartment and hired Michelle to install lighting, new flooring, new kitchen, bathroom and fireplace tile, and some basic drywall. Demolition started on Sept 23, 2022, and I was told the floors, electrical, and bathroom would be completed within approximately 2 weeks while I was away on vacation, with the kitchen being completed shortly after I returned. To my extreme disappointment, when I returned from vacation my apartment was still in demolition phase and nowwhere near livable.
It would be about another month and a half until I moved back in. Numerous weeks went by where no work was done whatsoever with no explanation at all. The whole time, I received little to no communication from Michelle on what was happening or when it would be livable again. There was obviously no concern for her client who was without a home, as it was up to me to inquire on the status of the project each time. During this period, I was forced to commute twice the distance, wasting my time and hundreds of dollars in additional fuel costs.
More recently, I was told my kitchen would be arriving mid November, and I paid Michelle thousands of dollars in deposit for this portion of the project. That date came and went, with no work done, and no explanation. Michelle failed to answer numerous phone calls and messages, only sending sporadic emails to schedule appointments through December where again, no work was completed. Starting January 25th 2023, I made multiple attempts to contact Michelle but she screened my calls and read messages without responding. Finally on Feb 6th, I received an email response from her after emailing myself. An additional appointment was scheduled for Feb 10th, which was once again missed.
So, to the date of writing this review on Feb 12th 2023, almost 5 months later, the project remains unfinished in what should have realistically taken only 2 months, with no end in sight. There are other examples supporting this terrible experience but there is honestly just too much to write. The constant missed deadlines, nonexistent communication, and lack of any concern whatsoever for a client has been an atrocious display of how a business should conduct itself. The entire project has been a display of sheer incompetence and complete lack of any professional whatsoever. Given the way I’ve been treated, it’s a wonder that this business is still operating at all. Michelle may try to refute this, but other reviews can be found sharing similar experiences.
If you are interested in home design or renovation at all, use ANYONE else to avoid the constant headaches that others and I have gone through.
Michelle Dupre Design & Company has a TrustScore™ of 0.9. The average TrustScore™ for other businesses providing similar services in New Westminster and the surrounding areas is 2.5. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Questionable Affiliation/Association | |
---|---|
Busines Name(s) | MD Designs / New Westminster |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2002 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Michelle Dupr Design & Company is a full service design and renovation company. We offer kitchen and bathroom remodels, living space and media rooms and much more. We also provide services such as upholstery, window coverings, drapes and blinds as well as renovation services. We also offer Para Paint and have a full retail paint location. All our trades are licensed and bonded We are your one shop design shop!
Main contact(s) | Michelle Bernier , Michelle |
Affiliations or other locations: | MD Designs / New Westminster |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 1 year parts and labour |
Accepts credit cards | Yes |
Year established | 2002 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Michelle Dupre Design & Company to request licensing info. |
Insurance information | Contact Michelle Dupre Design & Company to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Michelle Dupre Design & Company has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum