Our company provides quality installation of all types of flooring.We take pride in our work to ensure the highest level of quality is met.
Jeff Ames arrived onsite and confirmed the scope of the project. He started and did not complete the work in 1.5 days and caused serious damage. In search of a contractor to complete a project for me, which includes removing carpet and vinyl and baseboard trim, and installation of 540sq ft of hardwood and 300sq ft of tiles. I issued out a project scope for contractors to bid against. Jeff came back with a resonable quote and I called him to come onsite to firm up. He showed up and reviewed and found a few extra things that he felt was necessary to do to complete the install. This included 2 steps that required hardwood and capping, and lifting up the toilet and sink to lay tiles. He confirmed that $2400.00 complete with install materials ($450.00) would be the final cost (up from the intial quote of $2000.00) He asked for cash for the materials, and I said I would bill it to my credit card. He said that he could not do that, and I said to have his supplier contact me and I will bill the materials to my CC over the phone. He seemed reluctant, but I said that is the only way I would proceed. He said he would need a toilet gasket and the trim for the staircase, as well would need me to buy some new baseboard trim for those that may break when removed. He said that it would be good that the kids are not home, so I booked them to leave Saturday morning and come back Sunday night. This would give Jeff and his team the 1.5 days to complete the job with no one in their way. 11.17.13 Jeff, Keith and a helper showed up at 8am and started work. Throughout this day, they had to move furniture and appliance and with that said Jeff moved my fridge (by rolling it over the hardwood he just installed) and scratched $400.00 worth of Hardwood. He ripped it all out and replaced it with new hardwood, but now I am short 3 boxes (huge issue, as Home Depot did not have any more stock) I said we would have to deal with this. I offered to pick up another color to do a border, and we would work out the cost. He said sure, we can talk about it. I left the house for an hour and when I arrived back home, they were not anywhere close to being on the timeline they set. They left the home in a mess, and the garage and took off; without even calling to let me know they were leaving. 11.18.13 Jeff, Keith and a helper arrived at 8am. There were a few areas in the kitchen to still tile, finishing the dining room in hardwood and the front foyer and washroom. I was skeptical they could complete, as the kitchen has 95% of the tile laid, and the office was complete the day before. Keith said he was leaving at 10am so he would do whatever he could. Since he is the tile guy, I was worried that this project would be prolonged. Keith left and at the point, Jeff was finished laying the hardwood in the Dining Room. He then rushed to complete the front foyer and washroom. I left the house as he was complaining about the job, but this was a job he quoted on and knew what needed to be completed. He texted me saying he wanted Â½ the money today. I replied back that we could discuss when I get home. Since $650.00 was charged to my cc. I owed him $1750.00 at the completion of the job. When I arrived home he said that it was my request to pay at the end, and I said no, that he assured me the job would be completed satisfactorily and that I would pay the labor at the end of the job. I gave him $800.00 as I wanted things to move forward. He said he would be back 11.19.13 at 4pm to complete the grout and hardwood in the living room. I said that is going into a third day and that he still needs to complete the trim and fix all the issues. He said, 'oh well - that is just how it is' I worked form home on 11.19.13 and texted him to let him know that he could come by earlier if he could. He did not reply for awhile then said he would be there at 4pm. He did not show up
I am not sure how accurate my ratings will be considering he never finished the job.
We had trusted him because he had completed the grouting on a backsplash job started by another contractor. He did show up on time and finished the job agreed upon. He left a mess, which I overlooked because he was friendly and he was only asking $50 to finish the grout. We talked to him about installing baseboard on our main floor. He said he had experience doing that, he measured the space and said he would email a quote which he did. We said we wanted to move forward with the work, he stopped by to get the money for the baseboard materials and we agreed to pay his labour costs after the job was completed. The contractor took our money for materials, we agreed on a date and time for him to come and do the work and he called the day of, saying he could not make it that day. He said he would email us later that day to sort out another date and time and we have not heard from him since.
DO NOT fall for the low pricing, as tempting as it may be. He is unreliable. If I could go back, knowing what I know now, I would have paid double to have the job done on time, with a responsible and reliable contractor.
First of all I want to say that that he was on time, but I feel weird saying that this was excellent when I feel that all of the ratings are almost not applicable when the job was not finished and I don't want to give him any sort of positive feedback for this dishonesty. The job was to put a railing in my new tile flooring which I had difficulty with because the top of the railing used to go into a wood floor but now it needed to go into tiles and the floor was raised. He came, cut one of the rails and screwed the railing, in all of the places that I could've done in 5 minutes. He then shortened the rail that needed to go into the tile but left just a rail with no ability to screw it back in. He said he needs to come back and in 10 minutes he could finish and he will punch a hole in my tile, put that rail in and clean it up so I paid him because he did actually seem like a nice guy. I called him one more time and he answered and said he will come that day. After that I called him a couple more times throughout a week and he just ignored my calls and never got back to me. I know it's because I paid him and I feel partially responsible because I should've been smarter than to pay him but still. I have a picture of the condition that he left it in.
Diamond Custom Flooring has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1992|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Countertops, Floor Heating
|Main contact(s):||Jeff Ames|
|Listed with TrustedPros since:||2008|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact Diamond Custom Flooring to request licensing info.|
|Insurance information:||Contact Diamond Custom Flooring to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.