Discount Granite Plus

To keep this short, I am a local contractor and have used several different granite and quartz counter top companies in the past and decided to give discount granite plus a go. The lady who greeted me wasted no time and we dove into the back room where the cut offs were that would fit a 60" vanity where i immediately found the right stone (stunning mix of white and black, a truely beautiful piece of stone). We spoke numbers and paid up, but what i didnt expect was when it came time to install everything, the installer actually told me he wouldnt install the backsplash strip that he brought because it didnt look right. he came back the next day with a new piece that matched in colour much better and didnt charge me for it. That kind of service earns my business and i will be using them again in the future.

The day of installation of my granite tops I had to pay for them in full with my credit card. When they arrived, the island granite was a half inch too short, the sink cutout was cut wrong, and one piece of granite had a large gap against the wall. It took 2 weeks , 5 days before the company came back to fix the problems. I ended up with a sink on top of the counters to cover the sink cut wrong. They did take the island granite piece outside to cut the corners out of it to fit around the the posts on my island.They recut a new piece of granite for the piece that had a gap in it, but when you run your hand over the seem it is very noticeable. I emailed the company and told them that l think they forgot to buff the seam. I DID NOT get a response back from them. So although they fixed everything, l have a noticeable seam when l wipe the counters down. I also had no sink for almost 3 weeks and l had to wash dishes in the bathroom sink. So l was not a happy customer. I think that almost 3 weeks to fix mistakes was very poor customer service. I would be afraid to buy granite again after this experience.