Discount Granite Plus

From the very beginning I should have run away from dealing with this company. First it took months for them to decide to do a counter top for me since they kept losing my measurements and template for my kitchen counter top. It was almost an arguement for them to come and do measurements in my home. When the counter top finally arrived the quartz wasnt even at once seam. I tried to get resolved but no. They charged me just under 5k for a counter top! They took me for a ride now that I know what I could have paid anyone else to do a counter top for me. I could have got a much better countertop for half the price. They even charged me $250 to remove and dispose of my counter top when I had to dispose of it myself!! I had a chip on the counter top from my mistake. They did come back much later and charged me $250 to fix it. They are 1/2 km away from my house!!! As they say chips are not warrantied but neither is thier quality or installation. Sorry we have to charge you again!! Not a happy customer at all. Run not walk away from this company. They say they care they don't. They care about charging you through the nose for as much as they can get away with. The owner says she will take care of things but the only thing she will take care of is taking more money out of your pocket. They are not concerned with quality and good customer service at all. Not a company with ethics.

I was going to have three bathroom done with this company but there is no way on earth I would trust these people again.

And now thier rebuttal is to save thier reputation and try to defend themselves by saying the price is paid is incorrect and they try... no they don't.

You want help it going to cost you $250 when you ask for help. It's not help when I pay you to fix a product that you installed.

I hope all stays away from dealing with you!! What a joke. Never again..

Dave

Barrie

To keep this short, I am a local contractor and have used several different granite and quartz counter top companies in the past and decided to give discount granite plus a go. The lady who greeted me wasted no time and we dove into the back room where the cut offs were that would fit a 60" vanity where i immediately found the right stone (stunning mix of white and black, a truely beautiful piece of stone). We spoke numbers and paid up, but what i didnt expect was when it came time to install everything, the installer actually told me he wouldnt install the backsplash strip that he brought because it didnt look right. he came back the next day with a new piece that matched in colour much better and didnt charge me for it. That kind of service earns my business and i will be using them again in the future.

The day of installation of my granite tops I had to pay for them in full with my credit card. When they arrived, the island granite was a half inch too short, the sink cutout was cut wrong, and one piece of granite had a large gap against the wall. It took 2 weeks , 5 days before the company came back to fix the problems. I ended up with a sink on top of the counters to cover the sink cut wrong. They did take the island granite piece outside to cut the corners out of it to fit around the the posts on my island.They recut a new piece of granite for the piece that had a gap in it, but when you run your hand over the seem it is very noticeable. I emailed the company and told them that l think they forgot to buff the seam. I DID NOT get a response back from them. So although they fixed everything, l have a noticeable seam when l wipe the counters down. I also had no sink for almost 3 weeks and l had to wash dishes in the bathroom sink. So l was not a happy customer. I think that almost 3 weeks to fix mistakes was very poor customer service. I would be afraid to buy granite again after this experience.