For quality workmanship, competitive rates and impeccable references please call Diva Dream Designs. While specializing in complete bath and kitchen renovations as well as basement renovations we offer personalized consultations at no charge and detailed quotes for your convenience. We are equipped with Liability Insurance Coverage as well as carry a read more...
Diva Dream Designs began operations in 2006 and has received 4 reviews for an overall customer rating of 3.4. The average rating for businesses providing similar services in the Edmonton area is 4.1. Write a review
3.5
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3.8
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3.8
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1.2
These people have not a clue what they are doing, and didn't do a professional or clean job. They did a poor, and very rushed job and added additional charges for services they didn't do. ZERO STARS. Do not and would not recommend , the female Cindi person dressed like a streetwalker and was very pushy and pouty when her terrible people skills and business ethics were questioned. When there were two and three week delays, we complained, the job was supposed to be a week long, maximum. Then they hired sub contractors to come in and they did not want to complete the work and mentioned that Diva Dream Designs had not paid them for some time. Reported them to the Better Business Bureau and the City of Edmonton. Finished the work ourselves. ZERO Stars...
Good day Chad from Edmonton,
Well, I must say I'm surprised to see the name, Chad, as my company has never done business with a client by the name of Chad. If you are one of my previous clients, based on your review, I would say you would have to be the most recent client I had with Diva Dream Designs prior to closing my doors in December of 2013.
If I am correct then you were the client who was verbally abusive to not only myself but my sub-contractors who were also present during your renovation. I would also assume that you are the one client who caused damage to the installed product on a regular basis causing consistent repairs to the original items installed.
If I am assuming correctly, then you are also the client who had requested further work to be completed prior to the original contact being completed and refused to pay for the additional items when billed. If this is the case, then I would have had no choice but to place a lien on your property, in which case, if you had attempted to sell your home prior to clearing up the lien then it would have caused you issues during the selling process of same.
I have never walked off of a project before and I had vowed when I had started my company to always follow through with my contracts. If you are my most recent client then I would have walked off of your project and in which case, you would have attempted to bully me once again by involving legal counsel only to be told that you were in the wrong.
I am a person of integrity, both personally as well as professionally, and I always stand by my word! This situation was definitely not ideal for all involved and I can honestly tell you that, if you are indeed my last client of Diva Dream Designs, then you had a great deal to do with me shutting down my company!
I believe in treating others with respect and dignity. In this day and age, it is very rare to get that same treatment in return!
I will continue to move forward with integrity, regardless of the way others treat me.
Thank you for your consideration.
Sincerely,
Cindy McCullough
Edmonton, AB
Former owner/operator of Diva Dream Designs
5
We are extremely impressed with Cindy and Dan! They listened to our needs and provided us with the bathroom of our dreams! Dan's workmanship and knowledge is amazing and Cindy's ability to help us visualize the end result allowed us to trust that we were being taken care of throughout the entire renovation process.
We are so happy and we will definitely invite them back for any future renovations!
Thank you so much!
2.5
A job that began in March was delayed and scheduling finishes was a nightmare. After MULTIPLE excuses and postponing and then more dramatic excuses as time passed I still have part of my project I have to hire a different contractor to complete. Just getting my key back after realizing they weren't ever coming by again (it's September) took excuses galore and then showed up randomly the week after I had said I needed it for my guests.
Deficiencies in the project itself still have not been corrected. Despite several requests to correct jagged edges of tiles sticking out around my bathtub (due to not having the correct tools to cut glass tile?) I will have to spend the time with a dremel to correct this myself. Edges of the glass tiles in the kitchen are also jagged, unfortunately.
Design itself was a concern from the beginning. Showing up with only one countertop/tile combination as a choice was just silly, and resulted in later having to pull off tile that had been put up and choose again. My hesitation in the choice was not enough deterrent and in the end the design is okay, but since my suggestions and taste were not given much weight I now only think it looks better than before but not great.
Our lighting needed to be done by a certain date so I made sure 3 weeks in advance that she was aware it was a hard deadline. After excuses and postponing repeatedly as with everything else they showed up the day of my event to do the job - exactly what we didn't want to happen. All got done, except that they wanted to install the lighting in my kitchen right over my cooking surface. I would have had drywall in my food (it requires new holes in the ceiling) so even now that lighting hasn't been done despite repeated promises they would come back to finish the work and correct the deficiencies.
In summary the design and scheduling was a nightmare. Dan the contractor himself is a pleasure to work with and I would give him a good review, and an A+ for effort but his work is completely eclipsed by the rest of the experience.
I would not use Diva Dream Design again.
Dear Tracy,
The project began in March. We had completed the master ensuite within the time allotted for the project requirements. The client expressed their satisfaction and thus we began the kitchen. Upon final confirmation (and approval) from the client regarding the countertop (Antique Mascerello - Arborite Faux Granite) and the backsplash tile combination we commenced with the installation. During the installation (half of the backsplash) the client decided she didn`t like it therefore we removed the backsplash tile, researched other choices and presented them to the client. Upon chosing a new tile, we installed it (at no additional charge) due to the change. We kept the jobsite clean and organized at all times and respected the client and their needs.
When the client expressed an interest in updating their lighting, we arranged a private viewing at the lighting supplier with a representative. We picked them up, spent quality time with them and assisted them in their lighting choices. The lighting needed to be ordered and thus we had no choice but to wait for them. Upon arriving at the supplier (the client wanted to wait until the entire order arrived), we had arranged install. The only time available (we had to change around the schedule to accomodate the lighting install) was on the day of the client gathering. Dan and Cindy picked up the entire order and proceeded to install. Keep in mind, the order represented the entire home - every room!! Since the client was preparing food for her gathering (we did not suggest to install the lighting over the island as we were fully aware of the food being prepared), we suggested we should come back another time and in which case the client agreed. To confirm, we had arrived on the Saturday morning of the gathering date at approximately 9:00 am and left the project site at approximately 12:30 pm. The only lighting to be installed was for the island. The work space was fully cleaned up by us and the old product was removed.
To confirm, we had made several attempts to return to the project in order to install the lighting above the island however we had confirmed originally that this would require a licensed electrician. We had found that most, if not all, electricians did not care to do such a "small" job and thus this was relayed to the client. We ended up not charging the client for any of the lighting installation completed by us and suggested that if we could locate an electrician (who accepted the small job) to complete the project we would return to the project, providing appropriate notice to the client.
The client requested the key to their home back and as such, we returned it to them.
We realize that there were delays and situations the client as well as ourselves were faced with and we recognize that the lighting project was incomplete. We will, however, send a licensed electrician to the client home at no charge to them upon confirmation by the client.
We apologize for any inconvenience this may have caused and we are willing to do our best to make it right. We will contact our client shortly.
Sincerely,
Cindy and Dan
Diva Dream Designs
Edmonton, AB
Telephone: 780-932-7419
5
I called in a rush situation as the contractor I originally hired never showed and I needed the job done ASAP. Cindy was very nice, understanding, and got back to me within 15 minutes. Dan came that afternoon and did what he could, came as many times as needed to get the job done. Highly recommend this company as they were on time, quality installation, friendly, professional and took my stress and frustration away ... Definitely will use them again when the time arises.
Diva Dream Designs has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 4 |
| Approved | 0 | 4 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 3.4/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Questionable Affiliation/Association | |
|---|---|
| Busines Name(s) | Dan the Handy Man / Edmonton (Rated 1.5 / 5) |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2006 |
| Member of TrustedPros Since | 2011 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
From demolition, unique design and quality products to complete rebuild. From start to finish. We recommend suspended ceilings in your basement as providing access to your electrical wiring and plumbing pipes at any time is extremely important and cost effective in the end.
From demolition and unique design to complete rebuild from start to finish we offer product samples and detailed quotes. We will stay within your budget unless otherwise requested by you. Communication, direction and focus on your needs is our number 1 concern!
From demolition, unique design and quality products to complete rebuild. From start to finish. We offer the most up-to-date designs and trends, products from the most trusted and valuable suppliers. Many choices for your convenience!
Working closely with your Home Builder we analyze your dream space and put together a detailed design. Sample products are also provided to you. We will also install your kitchens, bathrooms and work closely with subcontractors to develop your basement renovations. Project Management inclusive!
One of our many services offered to our clients is suspended ceiling supply and install. We are very proud of our services as we do not cut corners! We believe in completing a project correctly the first time so as the only reason you are calling us again is to request another renovation.
Our quality suppliers offer a wide range of carpet and vinyl flooring choices in a comfortable, non-pressure environment. Installation is also included and provided by our valued suppliers. We will manage your project thus making your renovation experience efficient and stress free.
Contact us at any time to determine damages caused by flooding. We will work closely with your insurance company to analyze and create rebuild requirements and final costs. We will build your space back to comfortable and livable again! Don`t worry, everything will be fine!
Our supplier works closely with us and you, as our valued client, to determine your organizational needs. From single hang with lower shoe storage and double hang to a drawer / shelving unit for all your storage needs. We Will Professionally Organize Your Space!
From arborite to granite to everything in between, you will receive VIP treatment. Showrooms display the highest quality products! Hand pick your granite slab in our supplier interior warehouse. We will present you with samples to help make all your decisions with ease.
From demolition, unique design and quality products to complete rebuild. From start to finish. We recommend that should there be any cracks or stains in your tub that it be replaced with a new tub. For the cost to refinish it is worth it to you to replace the unit.
All products are of high quality and we will work closely with you to determine a budget that fits perfectly with your needs and requirements. Our services demonstrate attention to detail from floor level to grout lines. Perfect everytime!
Our quality suppliers are equipped with stock cabinetry as well as special order items. All samples are of no charge to you. We will work with you to determine your own style and we pay close attention to detail during your entire project.
We offer carpet cleaning as an additional service for your convenience. To confirm, this service is in addition to any other service we offer of which we are hired to perform in your home. This is not a separate service on its own.
From wood, cedar, or pressure treated to vinyl ... your deck will be the center of attention as you gather family and friends! Covered patios to sun enriched features ... exterior furnishings - perfect for entertaining!
We provide product and services for kitchens, bathrooms and basements. We recommend suspended ceiling in basements due to electrical wiring and plumbing pipes in the ceiling. It is advisable to have access to these at any time.
Our interior demolition services are geared for residential only. We are efficient and detailed thus keeping your costs down! We determine your demolition requirements through rebuild analysis.
All seams, where water or moisture may cause damage, are presented with a strong bead of silicone. It is important to keep up-to-date with this type of maintenance.
For quality workmanship, competitive rates and impeccable references please call Diva Dream Designs. While specializing in complete bath and kitchen renovations as well as basement renovations we offer personalized consultations at no charge and detailed quotes for your convenience. We are equipped with Liability Insurance Coverage as well as carry a valid City of Edmonton Business License and a valid City of Leduc Business License for your protection.
We, at Diva Dream Designs, believe in offering detailed quotes to better arm you with more information. Do you find that most contractors when offering a quote only display vague information with a signature at the bottom and you`re left wondering, "What is really included in my renovation?"
First, the price range for a stylish bath renovation is from $10,000.00 to $12,000.00. A more expensive bathroom (higher end items) may range you from $13,000.00 all the way up to $30,000.00 (or more). We offer a Budget Bath at a cost from $7,000.00 to $9,000.00 which still includes all quality products from our valued suppliers however the products chosen for your bathroom are shown as discounted items. We have strong relationships with our Suppliers and at times, we are offered special savings along the way. When this happens, we pass those savings on to you, our Clients.
It`s time to prepare yourself for visiting contractors who are eager to offer their renovation quote to you!
In this day and age, Clients would like to know exactly what they are paying for ... all the way down to "how many boxes of screws the contractor is using". Oh, you laugh! Well, that is exactly what you will get with us, Diva Dream Designs. You will see individual costs related to each requirement. Something different in a Renovation Company!!
Upon presenting our detailed quote personally to you, we also provide samples of the products our Designer has specifically chosen for your renovation, based on her own findings from the initial meeting with you. Our Installations Specialist is also present to answer any questions you may have along the way.
So, now that you are better informed ask for what you deserve ... Detailed Information! Just one more thing assisting you with your renovation dreams!
Thank you for your consideration.
| Main contact(s) | Jordan McLean |
| Affiliations or other locations: | Dan the Handy Man / Edmonton (Rated 1.5 / 5) |
| Listed with TrustedPros since: | 2011 |
| Residential work | Yes |
| Commercial work | No |
| Warranty | Warranty details not yet provided |
| Accepts credit cards | No |
| Year established | 2006 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Licensing information available upon request |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Diva Dream Designs has contributed 15 responses to the following questions posted in the 'Ask the Pros' forum
