Done Wright Contracting offers you 25 years of contracting experience in all aspects of construction and renovation. We began the company specializing in deck construction and over the years have evolved into offering our clients full general contracting service. Whatever your construction or renovation needs may entail, Done Wright Contracting can h read more...
DO NOT hire these people. We hired them in April to do a bathroom Reno (replace tub, walls and tiles), they gave us a quote that was the same as everyone else but promised to be done in 3-4 days. 8 days later we had finally asked them to leave given the poor quality of work they had done. They would show up at 12 o'clock each day and work until 10-11 at night despite our request to start earlier given that we have young children that need to get to bed. They promised that the work will be done by professional plumber and tile setter which did not happen. Upon my insistence that I did not want him to do the plumbing, he brought his son in law who is an apprentice to connect the piping this was however after they had installed the tub which meant having to cut a hole in my closet to put an access panel so that they can put the piping in. Even then before the plumber got there, he cut out a piece of pipe without disconnecting the water which led to a leak on the main floor from around the light fixture. He also damaged the tub to which his response was well this stuff happens.
For the tiling he refused to bring in a professional and Darren and his girlfriend did the tiling, as you can see from the pictures below, it is a terrible job has no solution but rip down and redo which Darren refused. I brought in two independent contractors and they both confirmed that the wall and tiles were not installed correctly and the only thing to do is to redo the whole thing.
Darren promised to repay me $500 of the $1500 additional cost I have to pay to redo the walls as long as I promise not to post a negative review online, I agreed but 3 weeks later he is still not paying. For us the bathroom is going to cost us an additional 1500 to what we had paid him and have not had access to our bathroom for over a month because we can't trust the tiling work.
I have more pictures, video, witnesses and independent contractors and all my communications with Darren and be happy to share it with anyone.
Darren if you gonna lie in your response make sure you have proof, the promise to pay for rework was three weeks long and you kept saying the next week (I have all your text to prove it). I offered to have you come over and watch the rework and learn from a pro and find out what I am paying them. I have all communciation and video of your work, it was not one or two tiles. Once the wall was removed the contractor found pieces of 1x6 used instead of proper drywall as required by code. As well, deck screws used to hold my shower nob together. Make sure you have backup for your bs.
In response to this derogatory review we will keep it simple and the actual facts only as so much of customers reviews are based on their own biased opinions and perceptions of their own reality. Firstly DWC has always owned up to any defficiancies or short comings in its jobs. In this case the tile work was not up to DWCs usual standards and we were prepared to fix it at our costs.
The client at this point wanted to bring in another tile setter [a buddy] to fix the couple of tiles in question.We countered with wanting to have our tile setter do the repairs as we could control the costs and scheduling. The customer insists on his guy which is his right as the home owner. WE put a ceiling re imubursment of 500.00 which we offered to pay to our client upon reviewing a legitimate estimate. The client refused to give us any estimate only to say that the cost to fix would be 1500.00. This estimate in our opinion was absurd and very confusing.The client gave us a deadline to pay right down to the last 10 minutes with an e mail threat to go public if we didn't meet his demands. This type of ransom situation I've never experienced in 30 years of contracting so we had to initiate new policy.This policy being we will never give in to such demands. If the client can provide us with a legitimate work order of completed work then we will still refund 500.00 towards his cost. But we will never offer a 500.00 refund simply because a client isn't 100% satisfied, we will always try to make the client a happy one either by fixing the problem or providing added value service at n/c We strive o have the best available trades people working with us at all times so that we can provide our clients with the best job possible. In some cases mistakes are made and we release and hire new trades all the time. In this case we will be interviewing for a new tile setter. We believe a true test of measure for a successful company is how they manage their problems, because every now and then problems arise and we manage them. In this case we were not allowed the opportunity.
We hired Darren at donewright contractors he promised our bathroom would be done in 3 days 7 Days Later still not done we had to let him go. He did a bad tiling job. Grout is missing in a lot of spots.. basically the whole job was just a mess. He would work maybe an hour once in awhile and let his wife do the rest of the work neither one of them are experience in tiling. I would not recommend this company to anyone please do yourself a favor and don't hire them. We finally had enough and had to let him go before he was finished
This customer is out right lying the project is finished and signed off by the home owner.In fact I will be protecting my self and DWC by pursuing charges of slander. There is no defense against total fabrication and were not sure what has motivated this person to act in this manner only to say the renovation ran 2 days longer than expected. this was largely due to a complete sub floor re & re due to moisture and dry rot. This was an un forseen problem . As well the customer changed her mind on the tile pattern after we started which meant removing and re installing some tile. As this was their only bathroom we could understand their impatience but we feel their actions are not justified.
Since this complaint w'eve decided to oblige them in small claims court as they owe DWC 1500.00. We will take our chances with a reasonable judge.
This is the second time that we have hired Done Wright Contracting for a bathroom renovation (a year ago they installed a new tile tub surround). Darren attended the very next day after we contacted him, and provided a quote. The work quote was priced fairly and was very reasonable. Rick, who installed the shower tiling, was an exceptional craftsman and paid attention to detail. The finished tiling and grouting was professionally done, and we are extremely pleased with the end result. We have only utilized Done Wright for bathroom renovations, but I would not hesitate to hire them for any renovation project. Darren Wright is knowledgeable and honest, and I would highly recommend this company for anyone engaging in a home improvement project!
I own a mid 80's built condo which required a complete renovation in order to get it up to date. This included replacing main floor carpet with laminate flooring, installing dishwasher (previously did not have one) as well as replace existing kitchen appliances, replace kitchen flooring with slate rock, replace countertops and sink, paint/refurbish existing kitchen cabinets, replace lino in laundry room, replace main entry lino wth slate rock, completely renovate bathroom with new tile on floor and tub, new vanity and sink, as well as paint entire condominium with various shades of paint, as well as miscellaneous carpentry work as it was required.
I was very happy with the quality of work and attention to detail Darren and his team used throughout the job. I liked the suggestions Darren made to improve the property and certainly took his advice and am pleased with how it turned out. As it was an older property which had not really been renovated over the years, a few unexpected items for repair were discovered but Darren was fair with his assessment of the cost, and often repaired and replaced these discoveries at no additional cost.
Overall I was very pleased with the quality of work Darren and his team provided. I would certainly refer people I know to Darren should they be looking for a property renovation such as mine.
Done Wright Contracting has a TrustScore™ of 3.0. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Ever Provided False or Misleading Information||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2002|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Done Wright Contracting offers you 25 years of contracting experience in all aspects of construction and renovation. We began the company specializing in deck construction and over the years have evolved into offering our clients full general contracting service.
Whatever your construction or renovation needs may entail, Done Wright Contracting can handle your entire project, from start to finish. We offer you the peace of mind of dealing with one contractor rather than many. We will facilitate and manage all the manpower and resources necessary to complete your project in an efficient and timely manner. We handle a very broad scope of contracting services from decorative stamped concrete, composite decks, residential and commercial fencing, kitchen and bath renovation, flooring, painting , roofing, landscaping, snow removal, the list goes on
If You can Dream it... We can Get it Done... Wright!
We stand behind all of our work and to make sure it's "Done Wright", we offer a guarantee on all workmanship and will not consider a job complete until you are fully satisfied. We are also pleased to offer flexible payment options which recently include our acceptance of all major debit and credit cards.
We at DWC look forward to discussing your project, big or small. Give us a call today at 403 616 7419 and we can discuss what we may be able to get "Done Wright" for you!
|Main contact(s):||Darren Wright|
|DBA or Formally:||Do-It-Wright-Contracting, Done Wright Solutions|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Insurance information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Done Wright Contracting has contributed 7 responses to the following questions posted in the 'Ask the Pros' forum