Hello, we are a young company of drywall & renovation experts. We have European roots and 15 years construction experience. The goal of our company is to make the customers happy by providing quality work and modern design suggestions.
We hired Sergiu at the start of Jan. 2017 for basement work with timeline 6 to 8 weeks. The contract wasn't as detailed as we'd like but he said not to worry at the time.
He was great to work with at the start, his worker kept the area clean & worked alone for the most part. The job was delayed by approx. 2 weeks due to a foundation leak but I was able to bring in other companies to fix the problem efficiently. We also had to make some changes here & there as we went along like any basement job will go through. We even got him to install a garburator on the main floor during his time, which we paid for separately.
The electrician he hired, had caused our hot water to stop working, which he fixed the next morning. We also had an issue with our shaw gateway due to the basement work, which the electrician came to try to fix, but couldn't. (Shaw came 3 days later & fixed the issue in 5 minutes & said it was caused by work done by the Shaw Box in the Electrical Panel). He never once mentioned he would be charging us to come by before coming & volunteered & was eager to come at 7 PM to fix the TV, even when I told him that the morning will be fine. I mentioned this to Sergiu, & he said he will talk with the electrician as we shouldn't have been charged for those issues. The final invoice contained work done on the Garburator, Hot Water, TV & Speakers. Sergiu & I came to an agreement on how to deal with it. The Hot Water & TV issues will be covered by Sergiu. Garburator work was covered by me. & any additional basement work will be discussed & paid for by me at the end of the job.
On April 3, Sergiu asked for a $2940 payment that wasn't part of the signed contract to pay for carpet & tiles. I didn't hesitate to let him know to send me the invoice & I will e-transfer him the money.
On Monday, April 3, he also sent me a text to let me know that he is waiting for an answer from the ceiling texture guy for coming on Tuesday or Wednesday. On Tuesday, April 4, he said the ceiling texture guys are coming today, & to confirm where we want the texture. I replied 2 minutes later saying that we don't want to texture the ceiling & go with flat everywhere. This is a change to the signed contract, as it states texture ceiling, & Sergiu messaged me that this will be the same cost either way. I said OK. (See rest of review for the reason this is mentioned).
I asked on April 6 how the schedule is looking & he said about 2 weeks.
April 11th, the Electrician installed the lights, they were a warm white color (light orange color), I mentioned to Sergiu that this doesn't match the main floor lights as we discussed before we started any work, as they are brighter white. Although not written in the contract as white lights, we mentioned that we want bright lights in the basement the same as upstairs when we discussed the scope of work at the start.
April 19th, I asked Sergiu about the possibility of finishing 4 windows without trim & he gave me the cost if we choose to do that & I messaged him to stop work on trimming the last 2 windows for now. I wanted to figure out a path forward with my wife. I also messaged to ask him how much longer they will need to finish the basement, & he said about 2 weeks. I messaged back that it has taken longer than expected, atleast 16 weeks).
Today, Thursday, April 20, I got a message at 10:45 AM that he has stopped working. Saying that we are wanting all the changes for free, & that we don't want to pay for them & that he hopes we get it done how we like without him.
I don't accept paying for things that weren't caused by myself (ie. Hot Water & TV issues) or that were installed incorrectly (warm lights vs white lights) as explained above. He is changing his story now to fit his reasoning for leaving the job last minute. The basement is incomplete & now I have to find another contractor to attempt to finish the job.
The $2940 payment for the carpet and tiles was used for $500 deposit on carpet, and when I asked him to pay/return the $2440 for the rest of the carpet payment, he said he used it to pay the electrician instead. UPDATE: After messaging Sergiu on Sunday, April 23, asking for carpet payment by Tuesday or having my lawyer involved, the carpet was paid for by Sergiu on Monday, April 24.
Lesson learned: Make sure you have all the details you require for any work written in contract before signing, preferably with price breakdown.
UPDATE (May 19, 2017):
Sergiu (Drywall Reno & Experts) was paid everything required as per our signed contract. When he quit on April 20th, there was only one last payment left for when the job is well done. On Tuesday, May 16, his subcontractor, Drews Electric Inc, messaged me to let me know that there is an outstanding amount for my project and that there will be a construction lien placed on my property until his bill is paid. I messaged him that I'm sorry Sergiu has decided to not pay you, but I have paid Sergiu everything as per our contract that I signed with him. Sergiu doesn't plan on paying him telling him that I haven't paid him for electrical.
Save yourself the headaches and don't use Sergiu from "Drywall and Reno Experts Inc." or his subcontractor Anthony (Tony) Drew from "Drews Electric Inc". The work was left unfinished and was unprofessional with many deficiencies.
Sergiu and his team are just finishing up and, let me tell you, they were fantastic. I'm starting a personal training business from home and wanted to use my garage as the training space. It was pretty much bare concrete walls to begin with. I got a few quotes from some contractors and Sergiu beat the other quotes by a landslide. Not only was his quote more reasonable, but he stuck to it, was timely and did high quality work. They also kept a very tidy workspace. Some of the work included:
- framing, insulating and drywall
- Replacing a window and a door,
- a bunch of electrical work
- installing a beautiful drop ceiling.
Sergiu was easy to get along with, trustworthy and flexible with my needs. I probably wasn't the easiest client because I didn't really know what I wanted. He gave me advice and I trusted his professional opinion. I just moved into my house a few months ago and I look forward to hiring Sergiu in the future for a bunch of future renovations! I'm so happy I found these guys.
Hire Drywall and Reno Experts for your next project. You won't be disappointed.
Drywall and Reno Experts did a very good job of removing ceiling, and wall between 2 bedrooms to create an art studio. They replaced the drywall and completed the ceiling with a texture finish and LED pot lights. Walls and floor were repaired. They installed cabinet frame with countertop, sink and plumbing. Serge and his team were pleasant and the project was on budget and on time. We would hire them again.
We recently hired Drywall and Renovation Experts for a full basement development. We were very pleased with the quality of work and professionalism of Sergiu and team. The work was completed within the time indicated on the contract and came in right on budget. The development was completed to the exact specifications that we discussed when the estimate and contract were completed. We had asked 2 times for additional work and the price and timelines were discussed in advance of the work and also came in right on budget. We would definitely use Drywall and Renovation Experts again!
Drywall & Reno Experts Inc. has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2013|
|Member of TrustedPros Since||2013|
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|Main contact(s):||Serge Lungu|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Insurance information:||Insurance information available upon request|
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