At DURAROC Rubber Surfacing Inc., we make safety stylish by adding a non-slip poured in place rubber to pools deck, patios, playgrounds, porches and more. We offer the widest choices of materials in many colors and designs with products to suit Commercial, Institutional or Residential needs. Perfect for wet deck applications since our ru read more...
Duraroc Rubber Surfacing Inc. began operations in 2005 and has received 16 reviews for an overall customer rating of 4.6. The average rating for businesses providing similar services in the St Catharines area is 4.6. Write a review
4.7
4.6
4.7
4.5
4.4
4.6
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5
I had heard about resurfacing over concrete and was impressed with the look and feel of it which offered a cooler and better grip than redoing concrete again. I had no idea they could fix cracked and shifting concrete that had sunk in some areas over the 40 years with the pool and deck. Luckily I came across them working on a neighbors pool deck down the street. Troy was very professional and came over to check my pool and patio area, and saying it could be easily done. HIs partner Bridget came over and they gave me a quote and time frame which was very satisfactory to me, and showed some samples to help me decide the colors to use. Very friendly and polite, always punctual with correspondence and the workers were also very professional and polite as well. Very thorough job and clean and tidy. I really liked that they put a tarp down on the driveway for doing their mixing to bring the buckets into the yard for the deck. I also had the coping wrap done which looks fantastic. Can't say enough about them, beautiful workmanship, professional, prompt and friendly service with Troy, Bridget and their workers. I'll be telling all my friends to use them for any resurfacing needs like this!!
Thank you for taking the time to post your review and noticing the care we take in preparing your installation to ensure Cleanliness throughout the day. We are very proud of our employees/workers not only for the hard work they put forth but also for being respectfully and polite to all. Thank you for choosing DURAROC Rubber Surfacing Inc. Enjoy your newly resurfaced pool deck.
5
5
Duraroc did an excellent resurfacing of our backyard concrete. I was particularly impressed with the owner, Troy. He was professional in every aspect of our dealings. He is an upfront, honest businessman. From first encounter to finishing our reno he answered questions patiently, and knowledgeably. Bridget from the office kept in touch over the winter with us updating our schedule as needed due to weather and covid 19 lockdown. Troys crew on arrival introduced themselves, and asked about any concerns we may have. Troy, you have an awesome, skillful crew who did a great professional job. Thank you for your recommendations, such as a border around pool, and coating the steps on patio a different color to help eliminate tripping. We would definitely have you back should we decide to do more areas. Thank you Roy and Diane Bridgland, Welland, On.
2.3
Recently we contacted this business for an estimate to resurface our backyard patio area. Although their quote was higher than the others, we elected to engage them nevertheless after Troy called to say he could start straight away. We agreed in writing as follows: “area coverage approx. 320 sq. ft, including steps to grass level and walk to gate”. When we discovered the walk to gate portion was left in its original unsightly condition, we raised the matter directly with Troy.
Troy instantly responded with a litany of condescending, disparaging and derisive remarks. Indeed, my wife and I were both subjected to disrespect and officious language. All efforts at resolution were treated with disdain or ignored. Honestly don’t know how they managed to stay in business for 15+ years.
The initial impression is of a decent establishment eager to lock-in new business. Once a large deposit is secured ($2k in our case), the mask falls, and provocation rules the day.
Unfortunately for us, we failed to heed the advises of the reviewer who said avoid this business “at all costs”. You’ve been forewarned!
Lets start with the TRUTH.
The Sales Estimate #20-623 stated "Back Patio and 1 step for a total of 318 sq ft" which I myself (Bridget) was onsite for the quotation and measurement.
There was never any agreement in writing except my hand written estimate and emailed Invoice # 1318 which stated "back patio & 1 step" ..never any mention of a Walkway. During our estimate, customer wanted to pay CASH, no HST and we told him we do not do work in that manner. This customer then sent an email a few days after our onsite estimate and proposed a lower total of our original price and will pay CASH! We contacted customer via phone and followed up with a email stating we do not accept CASH unless it included HST. We also reduced his price and gave him an additional savings of $636 and also moved him up into an earlier installation date from original June date.
When my employees were onsite to install they confirmed with myself and customer the square footage and where we were stopping the application. But once my employees were cleaning up, the customer said we were to do the Walkway as well? The walkway was an additional 70 sq ft which we did not quote... but could do at a later date since we didn't have enough material on our trucks at the time and it would cost an additional $1000. I was called by Troy and was put on speaker phone and I heard the customers arguing with Troy. I advised customers that square footage was correct and we could remeasure it again for them but they refused and wanted more area installed but not willing to pay. Once I heard the customers shouting at 2 of my employees, I instructed them to clean up the job site and exist property.
The next day the customer send me an email stating " This is to thank you for the excellent work today. We were much impressed with the apparent attention to detail and your installer s mindfulness in observing distancing and masking protocols. The bright yellow work-in-process tape, which remains, is a thoughtful safety feature too. Well done!" ....and then he became negative and insulting my business and workers and wanting the walkway completed for $550 with my Supervisor not welcome - now and forevermore if he did not provide them with a sincere apology.
I don't know what words were exchanged but I don't condone remarks or unprofessional behavior from my employees or anyone. I spoke to each of them and never was any remarks or nasty behavior mentioned so I stand behind my employee since I have never heard them used any remarks in my presents. I am aware that this customer did not want to pay the remainder of his Invoice upon completion and that's when a discussion started and escalated until I was contacted via phone.
I was awaiting full payment from this customer before I contacted them about proceeding with the Walkway installation but feel it is in the best interest of both parties that we do not have any further dealing with each other.
The job was perfectly installed and this customer was charged the correct square footage and given a cheaper rate!
There are 3 sides to every story: your side, my side, and the TRUTH
5
I liked the reasonable price for the services provided after the application of the discount allowed. The technicians were punctual and very professional in delivering the required services. Your top coat and small repairs looks amazing! The billing was promptly emailed after the services were completed and the supplier accepted an e-transfer as payment. I highly recommend this company for their services.
Mr. Rene Zamai
St Catharines
Thank you Rene
Your Top Coat and small repairs looks amazing!
5
5
Waited 1 full year before submitting this review. Our pool deck and coping still looks like the day it was installed. Very happy with the considerate, timely service. Our uneven cracked concrete is totally covered and now looks better than ever.
Thank you Rebecca, it make us very proud to know that you are happy with choosing DURAROC Rubber Surfacing Inc., to enhance your back pool deck. Enjoy your summer and Stay Safe.
5
Hi, I would just like to say that we are very satisfied with the job that Troy and his team did resurfacing my pool area with Duraroc ! They removed the existing surface and layed down the new one, there was no mess and they were very clean and professional and fast! Thank You Troy for another great job! Marc
Thank you Marc,
Enjoy your newly installed DURAROC Rubber Surfacing and have yourself a great summer.
Stay Safe
Bridget Lucciola
4.8
Just had my front porch done with Duraroc Rubber Surfacing...I must say I am very happy with the result..My porch now looks really good!
I want to say the guys doing the work were very
pleasant and great workers going the extra ,mile for you.....such a pleasure to have a job done well and with a smile.
Thank-you guys!
Anne Allen St Catharines
You Welcome Anne!
We are pleased to know you had a good experience and that you are very happy with your DURAROC Rubber Surfacing.
4.8
We love this product on our swim platform, and inside as mats (made to fit) on the lounge area of our boat. The product is stain, and slip resistant. It cleans easily and isn't damaged by water. It's perfect for a boat.
Thank you
Duraroc Rubber Surfacing Inc. has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in St Catharines and the surrounding areas is 3.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 16 |
| Approved | 0 | 16 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 4.6/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2005 |
| Member of TrustedPros Since | 2009 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
100% Recycled Rubber Mulch for your landscaping needs is available in 40lb bags in a variety of colours.
Sunrooms, Non Slip Treatments,
Don't remove that worn, crack concrete, we at DURAROC Rubber Surfacing can apply our rubber directly to the concrete base. Our product is a seamless, safety surface. No more cracked concrete or expansion joints with DURAROC Rubber Surfacing Inc.
Accessibility
At DURAROC Rubber Surfacing Inc., we make safety stylish by adding a non-slip poured in place rubber to pools deck, patios, playgrounds, porches and more. We offer the widest choices of materials in many colors and designs with products to suit Commercial, Institutional or Residential needs. Perfect for wet deck applications since our rubber is porous, water is pulled away from the surface adding a non slip surface.
No need to removed that old cracked concrete, let DURAROC Rubber Surfacing revitalize that concrete with our rubber seamless surface applied directly to your concrete, interlock, stamped concrete, and more.
| Main contact(s) | Bridget Lucciola |
| Listed with TrustedPros since: | 2009 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | 1.DURAROC RUBBER SURFACING INC. provides a five (5) year Residential warranty (the “Warranty”) on the product and installation included in the work performed for the Customer (the “Work”) starting from the date the Work is acknowledged as completed by the Customer. The Warranty does not cover normal wear and tear, gloss reduction or fading from use or exposure to sunlight, slight colour variations from samples and brochures, stains, cuts, burns, water damage on regular poured-in-place applications, trowel markings, gouges and indentions caused by abusive conduct or lack of maintenance, cracking, shifting or lifting of the substrate over which the surfacing product has been installed. The Warranty is DURAROC RUBBER SURFACING INC.’s sole warranty of the product and all services performed regarding installation. Any other warranties, expressed or implied, are void. This does not and will not affect the Purchaser’s statutory rights in any way. 2.Notwithstanding paragraph 1 herein, DURAROC RUBBER SURFACING INC. shall not be legally responsible to honour a Warranty claim unless: (a) The total amount charged for the Work has been paid to DURAROC RUBBER SURFACING INC.; (b) Such claim is made in writing; and (c) Such claim is provided within thirty (30) days of when the defect was discovered or should have been discovered with reasonable diligence, whichever is earlier. A Warranty claim may also be rendered void if the surface to which the product was installed is subjected to abnormal environmental conditions. |
| Accepts credit cards | No |
| Year established | 2005 |
| Offers financing | No |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Contact Duraroc Rubber Surfacing Inc. to request licensing info. |
| Insurance information | Contact Duraroc Rubber Surfacing Inc. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
