4 Time Winner!
We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners, and take care of supplying and installing the windows and doors. We offer energy efficient vinyl windows, steel and fibreglass doors and patio doors. Our window options include casement, awning, slider, hung, read more...
Ecoline Windows and Doors Calgary began operations in 2001 and has received 116 reviews for an overall customer rating of 4.6. The average rating for businesses providing similar services in the Calgary area is 3.8. Write a review
4.7
4.5
4.7
4.8
4.6
4.7
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
1.8
Unskilled team and work left unfinished.
After filing two complaint emails I have been ignored.
There is a reason they are listed as a pre paid contractor and always ask for payment in full before the work starts.
The photos below speak for themselves - this is not a definitive list but just major items.
Front door installed crooked and left loose.
Contractor broke large pieces of stucco leaving gaping holes in my wall in some places they attempted to patch it and in others they just left open voids.
Door frames scuffed and scratched, staple holes left unfinished. etc etc.
Thank you for your feedback about our company. Our goal is to always provide a positive customer experience, and we regret any shortcomings you may have experienced.
1
My name is Frank Lemna from Medicine Hat. The installers were very good but the service department has not brought the brick mold for my one family room window. This has been going on since April 12/13 when the installers first came. There seems to be no communication from head office at the factory.
Thank you for your feedback. We sincerely apologize for your negative experience with our services. Based on our records, all outstanding concerns have been resolved, and there are currently no service issues.
4.7
Very impressed with the installation crew, left the area cleaner than they found it. Salesman was not pushy and knowledgeable. Nice to know the windows are made in Canada. Grant was less than I expected.
Thank you very much for your excellent review, we can not be more happier reading such positive feedback from our customers.
Enjoy your new windows and please note we are always here if you need us. Thank you again.
5
We had Ecoline windows come in and replace all of the windows in our house. They were super professional and we love the work they did. The windows look fabulous and we are looking forward to all of the money they will save us with heat costs in the winter and cooling costs in the summer. Thank you Ecoline for taking such good care of our house.
We're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
1
Do not use this company! We replaced 9 windows and a door and have had nothing but problems with them. One of our windows is completely defective and falling apart and our door is sagging and falling away from the wall and looks like complete crap. They’ve come out multiple times to “fix” issues but are refusing to replace the $4,000 door and $3,000 window. They instead want to bring out replacement parts and piece it together which they’ve tried already many times to no avail.
Seriously, do not use this company unless you want to have nothing but headaches.
2.4
Unfortunately, we have had a lot of trouble with one of the windows that Ecoline installed. different service technicians came back four times to reinstall the window due to their own errors (installing it unevenly, absent seal, upside down installation, etc). Each time they came back, they caused a new issue. Our window is now cracked and Ecoline refuses to replace it. Had this window been professionally and accurately installed from day one, we would just assume that this crack was bad luck and wouldn't have a problem paying for a replacement. We're really disappointed in this whole experience, wish that they would stand by their product and installation service. Just a warning for any of you considering their services.
Thank you for taking time to write a review. We are sorry to hear that our company wasn t able to provide you with the service you were looking for.
4.7
The purchasing process was efficient and the installation was fast. The installers were in and out in a professional manner.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
5
Slavs and Deen did a great job installing the door professionally.
Thank you.
Thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
4.3
Despite the constraints of supply chain issues, Ecoline managed to get the window installed near the stated time. They were extremely patient with multiple queries and the installation team was very professional and also did a great clean up.
We look forward to getting our room set-up.
We will definitely use Ecoline Windows for future installs.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
3.8
We had quotes from several providers. Ecoline was not the cheapest or even the most expensive but the price seemed fair for the quality of the specific items we wanted.
Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
Ecoline Windows and Doors Calgary has a TrustScore™ of 4.6. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 5 | 116 |
| Approved | 5 | 116 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 2.7/5 | 4.6/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Available upon request |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2001 |
| Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Focus on replacement windows so as to bring you the best of what is available. Our custom made, energy efficient, ecologically sustainable windows will bring you peace of mind at an affordable price.
We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners, and take care of supplying and installing the windows and doors. We offer energy efficient vinyl windows, steel and fibreglass doors and patio doors. Our window options include casement, awning, slider, hung, bay, bow, shape and combination windows. Our windows and doors available with triple-pane glass on all our models including slider and hung windows. We offer financing options, and have our own dedicated installers. After the installation we dispose of your old windows and doors. All our windows and doors come with product and installation warranty. Our mission is to improve your home!
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2023 for Windows and Doors in Calgary.
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2022 for Windows and Doors in Calgary.
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2021 for Windows and Doors in Calgary.
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2020 for Windows and Doors in Calgary.
| Main contact(s) | Ryan Jones |
| Alternate Phone Numbers | 866-644-6418, |
| Affiliations or other locations: |
Ecoline Windows and Doors Edmonton / Edmonton (Rated 4.8 / 5) Ecoline Windows Winnipeg / Winnipeg (Rated 4.6 / 5) |
| Listed with TrustedPros since: | 2010 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Ecoline Windows warrants that all work performed as a part of the Installation will be free of Installation Defects for a period of fifteen years from the date of completion of the installation.If given Prompt Notice (within 30 days of discovery) of an Installation Defect, Ecoline Windows shall, at its sole option: furnish labor to repair any such Installation Defect OR replace the defective unit(s) The proper care and maintenance of Ecoline Windows products is important to assuring that Ecoline Windows products will perform year after year. Ecoline Windows agrees to service products where Buyer gives Prompt Notice (within 30 days of discovery) of the need for service as long as the need for service is due to an Installation Defect or Product Defect. For the purpose of this warranty an Installation Defect is an error that significantly impairs the proper operation of an Ecoline Windows product, while a Product Defect is a defect that significantly impairs the proper operation and function of your Ecoline Windows products and is covered under the applicable product warranty. While Ecoline Windows agrees to service products for the applicable periods specified in this warranty, any labour required to replace defective parts will not be covered after a period of two years. Should repairs be necessary which are not the result of defects in workmanship or materials provided by Ecoline Windows, reasonable charges will be applied for such repairs and/or inspections. The signed Sales Agreement, product warranties and this Warranty and Service Agreement constitute the entire agreement between seller and buyer. Buyer agrees that there is no reliance on any statement, agreement, writing, warranty or representation, whether written or oral, other than the terms contained in this Warranty and Service Agreement, the Sales Agreement, and any applicable product warranties. |
| Accepts credit cards | Yes |
| Year established | 2001 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Licensing information available upon request |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
