Ecoline Windows Vancouver

Vlad was conscientious, patient, listened carefully did his best to explain everything and his explanations were clear and he made certain I understood and repeated his instructions until he made sure I understood. He worked well on the job.

The installation went very smoothly and quickly. The whole crew but especially the fellow in charge were polite, respectful, and very professional. Based on their service alone I have no problem recommending Ecoline. The windows are a great product as well and they not only look good but are energy efficient.

Well done!

BUYER BEWARE!

I had high hopes for Ecoline Windows after hearing their ads and reading some previous reviews.

I brought in 3 different companies in to quote on new windows and sliding doors for the entire house, Ecoline was mid priced but seemed to have the most energy efficient windows and they were Canadian made. The sales person (Dmitry) was very professional and easy to work with so we decided to go with Ecoline.

I was a bit concerned the windows and installation would be delayed but they delivered right at the end of the original 3 month time range that was provided when we signed the contract. Install was entirely done over one day and I thought that was quite impressive at the time but now realize it was a rush job and many corners were cut.

Once the install team was done I had a quick walk through with the lead installer and he pointed out that one window they installed was cracked but they'd have a replacement brought in for it soon (5 months later I'm still waiting).

Over the following days I more closely inspected the windows and came across a number of issues that I immediately relayed to the company, expecting them to send someone out to rectify). The issues;

* cracked siding when they were installing one of the upper windows

* inner pane of patio door is dusty/cloudy (apparently this could mean seal is broken)

* bedroom window that has the crack, the entire unit feels "loose", my contractor looked at it and said it wasn't installed properly

* poor caulking job on the patio doors, used way too much and it looks awful

* hole in screen

* subsequently, over the weeks after install, pretty much all of the inside caulking has cracked on pretty much every window

Now maybe I'm just naive, but I assumed Ecoline would send someone out to assess and rectify all of these issues. But no, Ecoline insisted it would all be done with one service call and that would happen once a new window pane unit was available.

I was patient for the first 3 months, assuming I would hear from them over the summer. However, there was no communication from Ecoline and when I called, they kept saying it was still being manufactured and wouldn't provide a specific timeline. I would say the customer service team is very unprofessional and unorganized. It's been five months now since the original installation and they are refusing to send out someone to service all of the other issues, meanwhile, they have no timeline for when a new window unit will be in to replace the cracked one they installed.

I'm completely appalled at the level of customer service I've received and all of the outstanding issues that have remained for over 5 months. I'm left regretting my decision to choose Ecoline in the first place and would not recommend them to anyone at this point. I'm still hopeful they will rectify all of the issues but am at the point of possibly having to consider legal action in order to get them to fulfill their contractual obligations.

Extremely disappointed customer.

Wes

I recently purchased a fixer upper dated home that required new windows. After calling for 3 different estimates, Ecoline Windows was the best price and timeline for the job. I found their staff to be courteous, friendly and professional. I will most definitely recommend this company to my friends and family. Thank you Ecoline Windows.