Ecoline Windows Vancouver

Andrew and his crew wasted no time in getting to work when they arrived. Once they saw what the job involved they got right to it. They worked quickly and efficiently and had the job finished a couple of hours later. They were friendly and informative whenever i had a question regarding the product or installation process. When the installation was finished they got right on the cleanup leaving the work area spotless. Andrew then went through the completed job to make sure i was satisfied with the workmanship.

I would certainly recommend Ecoline based on my experience with their staff and finished products!

Outstanding service. From the time we had with Joel to the install crew, outstanding. Roger and the crew, great job, thanks.

BUYER BEWARE. Check BBB, Homestar, Yelp, Google reviews to get the full details.

We originally contacted Ecoline to have 12 windows replaced. We are on the Vancouver North Shore and we were looking at double pane windows with clear glass to keep the natural light flowing into the house. Ecoline suggested that we should go for triple pane with Low E coating, for almost the same price, and also to take advantage of the BC hydro rebate. We mentioned several times that natural light was primordial, and we wanted clear glass, rebate or not it wasn’t a deal breaker. The vendor reassured us about this concern. This was a mistake. He never mentioned that the windows would be darker with a grey to blue tint when the sun hits the windows. The pictures talk for themselves. When we realized that the wrong windows got installed late June 2021, we stopped the installation process and ask the vendor to come to the house right away to show him. He suggested that we finish the installation and deal with this issue afterwards. We called and called, sent emails, nobody got back to us. We then decided to post a review on Google after two months. Within half an hour, someone called us! The person said we would find a solution and ask us to remove the review. Good thing, we did not agree. At no point in time we could reach out to the regional manager. All communication got filtered at customer service, and it was very difficult to get names or any real contact information.

Having to deal with such issues, is stressful. Going into winter months, the house is darker. We work from home and that impacts our quality of life. When the sun is out and strike the windows, we have to deal with this non natural blue tinted light (see the pictures). After all the money and effort to improve our home, we feel that Ecoline 1-) neglected to tell us that 3 pane windows come with a blue/grey tint which darken your home, 2-) shuffled us around in the hopes that we would drop our complaint, only to conclude with an unprofessional conversation with a partial proposal. You can find all the details of our experience on the sites above.

We are devastated with what we have been put through in these past months as much as we are constantly reminded of the windows everytime the sun shines in and the light comes in grey. Please be aware and ask all the obvious questions. With a company such as Ecoline, we also advice you record all conversations.

Vlad was conscientious, patient, listened carefully did his best to explain everything and his explanations were clear and he made certain I understood and repeated his instructions until he made sure I understood. He worked well on the job.

The installation went very smoothly and quickly. The whole crew but especially the fellow in charge were polite, respectful, and very professional. Based on their service alone I have no problem recommending Ecoline. The windows are a great product as well and they not only look good but are energy efficient.

Well done!

I recently purchased a fixer upper dated home that required new windows. After calling for 3 different estimates, Ecoline Windows was the best price and timeline for the job. I found their staff to be courteous, friendly and professional. I will most definitely recommend this company to my friends and family. Thank you Ecoline Windows.

The installers couldn't have come at a better time, one day before our visitors arrived from Calgary. Patio door was intalled professionally and was done in less than two hrs. Thank you so much for the great services and i have recomended Ecoline Window to all our friends and relatives.

Happy of the service of Ecoline Windows. Thank you Vitally for all your help and service that you rendered to us.

We met with our sales agent and he was very knowledgeable and courteous. He explained the difference between the types of windows available and their pros and cons. The we agreed on a date 8-10 weeks out for installation. They were very close.

The installers arrived on the scheduled day on time and commenced with their work. They were professional, fast, efficient and very clean. They communicated with me if there was any changes or questions they would have.

I would recommend Ecoline windows.

We ordered 2 windows and sliding glass doors from Ecoline. When they arrived, the installer waited in the driveway until I paid my balance, which I was happy to do. When I was on the phone with the office, they told me their credit card system was crashing. They wanted an etransfer. I insisted on the credit card payment and it worked first try. Then, they installed one of the 2 windows we ordered. The screen was torn. The other window did not arrive. Worst of all, they installed a door without a lock. We specifically requested a door with a lock because this door is the only way in and out of the suite. We spoke with the company after the installation. They said to talk to the salesman. When we reached him, he said they'd look after the door without the lock when they received the parts. I explained that we needed it immediately because we can't leave the suite without locking it. He said he'd get back to us. That was 4 hours ago. This after the whole order was a month later than promised.

Installer are great people, working hard honest and work perfection.

We had 6 windows that were single pane, painted shut and drafty. Ecoline provided us a great quote, and never over promised on delivery unlike some other companies. They came through on schedule, and the product was well worth the wait. Installation was a great process - they took an afternoon to do all 6 windows and we are thrilled with the end result. It looks like they were always there. Their attention to detail is top shelf, and the customer service is super friendly and personable. Would absolutely use them again if I had any more windows!

Thank you for a great job done by Ecoline Windows. We are happy with your work and absolutely worth recommending to our friends and neighbours. Our windows and doors looks fantastic.