We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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The product looks great. I am glad I went with Ecoline. The installation team, who had arrived to Canada from Ukraine earlier this year, worked so hard in terrible cold wet weather.
We were very excited to read your review and we will make sure to forward it to your installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time.
The installers are very unprofessional, and their customer service is weak.
After waiting months for the installation of my sliding glass door and screen, the install date was changed the night before. Then the installers did not show up on the day they promised, and we had to call them hours after their time window to find out what was going on. When they finally did arrive a week later, the install went ok, but the door and screen both had damage from shipping, and were installed like that. The exterior silicone work was sloppy, and they left smears of it on my deck, and loose screws around the area.
When asked about how they would apologize for wasting my time with a no-show, this company said "We cannot compensate you for something we didn't charge you for." Which basically means we don't care, we already have your money. When emailing with their project coordinator Olga, eventually she offered a $50 Amazon gift card to silence any honest and negative reviews that I may write, which is an offensively low compensation for their disrespect.
Thank you for providing feedback on our company. According to our records, all the services related to your file have been completed, and there are no remaining concerns. If you have any service-related issues, please do not hesitate to contact our service department. For any other comments, concerns, or suggestions, feel free to reach out to our customer service manager.
The new windows look great and the installation team was superb. However upon final inspection, I noticed that there were no night latches, and as there are sliders for the bedrooms on the ground floor, night latches are essential. When I followed up on this, I was told that you had to ask for night latches. I had not been told this. This certainly has not been our experience with other window companies; night latches are automatically included. When I addressed the sale person about not mentioning this to me, the answer was that I had to ask. Seriously! When the company phoned the day after the installation see how things were and I explained how unhappy and dissatisfied we were, the Ecoline person said that she would contact the service department and have them contact me. Nothing has happened. Is there a service department? In any event Ecoline has gone radio silent. They have my money and they are gone! So beware. Look for the things that the sales person doesn’t tell you. I certainly can’t recommend this company, mainly because of their customer service.
An udate to my review: Just after my review was posted on TrustedPros, I received a phone call and a follow-up email from a Senior Account Manager who explained that there had been a miscommunication and that the night latches had been ordered and would be installed on July 17. I am very happy to report that the installer was indeed here and installed the night latches this morning. I am very relieved to have the night latches in place. I am also very happy that Ecoline reached out me and cleared up the miscommunication.
Thank you for your feedback. The night latches were ordered right after installation, and the service appointment was scheduled for July 17th.
We had our windows on the upper floor of our house replaced with Ecoline Windows recently. Eugene came out to do the installation, was prompt, polite, and did the installation perfectly. Kate Z was our salesperson and we were impressed with her wealth of knowledge about the product and her ability to explain everything clearly. During the manufacturing process, we were kept apprised of the progress and all the scheduled appts happened when promised. The entire process has been a pleasure. Thanks so much and here's to years of enjoying our beautiful new windows!
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
We were very happy with the entire experience with Ecoline, from initial estimate and measurements to installation. The process and pricing were very competitive and the final product exceeded our expectations. Would highly recommend.
We were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
Ecoline provided a quote that was thousands of dollars less than the competition, which contributed to us choosing them. It was an excellent decision. The team that did the installation was prompt, courteous and polite. The windows look fantastic; the neighbors have been complimenting us non stop!
We're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Ecoline has delivered as promised, the two day installation was done on time and exceed expectation. Very well priced and excellent quality. Will definitely recommend Ecoline Windows and Doors.
We're glad you were satisfied with all aspects of your window replacement. Don't hesitate to contact us if you have any questions about your new windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbours.
I was very happy with the initial meeting of setting up the job, and then very happy with the removal and install of all my doors and windows. They were very efficient and thorough.
Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
I am very pleased with my windows. The installers were quick and thorough. My place didn’t look like work had been done as it was so clean inside and out.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Great experience! Good quality windows and the installation team arrived and finished on time. Will recommend to others for sure!
Thank you very much for your business and of course for your positive online feedback about our company. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Ecoline Windows Vancouver has a TrustScore™ of 3.9. The average TrustScore™ for other businesses providing similar services in Port Coquitlam and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 3 | 25 |
Approved | 3 | 25 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4/5 | 4.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Ecoline Windows Vancouver may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Main contact(s) | John Smith |
Alternate Phone Numbers | 866-644-6418 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Ecoline Windows Vancouver may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Ecoline Windows Vancouver to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.