Ecoline Windows Winnipeg

Stay far away from this company.

Spend a few extra $ and go elsewhere. As there will be an ongoing court case, I can’t into this too much. I was reminded that my calls were recorded. I was polite, prim and proper, extremely patient and just wanted the company to cover some of my costs incurred by zero caulking on a few of my windows. I also audio and video recorded, maintained email chains and was extremely patient. When their own installer states my original install was very shoddy, that should tell you something. Their customer service skills are not very good(when they finally speak with you). Both Paulina and Paul definitely need training in their customer service skills. Overall, we love our windows just poor workmanship and not honouring their work! Oleg was a class act to deal with. He hopefully finally rectified our issue. Unfortunately, it was after close to $10,000 spent to figure out where the leak was coming from. I will personally not recommend this company to anyone.

Stay away and spend your investment elsewhere!!

Appreciate your rebuttal but your facts are incorrect! You're correct, I did have my windows installed in 2012, it wasn't till this past summer that we realized there was no caulking on our basement windows (outside). Because they are under ground level, there's no way to view this until we had that side of the house dug out for new window wells. When the water check was done and the drywall in the basement was off, you could now visibly see where the water was coming from under those 2-windows. When Oleg came to do the work, he admitted on video that the install from 10-years prior was shoddy and not very well done. Oleg did a great job fixing this issue on the inside. His partner who could not speak English worked on the outside. Once complete on the inside and the job was completed, Oleg checked all the windows outside. To our surprise, they still weren't caulked at all. Oleg apologized for his partner and now I watched him visibly caulk them. So again, get your facts correct! The service appointments should be free as this issue was your poor workmanship in the first place.

So after all this, there is absolutely no way this would've been determined unless drywall, insulation and vapour barrier were removed. I did not demand anything! I stated id like to be compensated for some of the work I had gotten done to figure out were my leak was coming from. To be completely honest, I enjoy the remainder of my windows and had no reason to complain until this occurred. Again, your customer service department is rude, has zero compassion, lacks professionalism, unaccountable and did not want to work with me to rectify this issue. I was not looking to break the bank just to have some of my costs covered due to the companies poor workmanship. Would there be a difference if this happened after year 1 or year 5 or as in my case, year 10? You need to be respectful of your customers, listen to their concerns and act accordingly. I shouldn't have had to ask for an apology. Either way, these are the facts. I hope you do better in dealing with your customers moving on. Thanks for the offer of 5% off future work with your company but I will pass and still will not recommend you to anyone who asks. Just be better!

Told that is when they were coming. I explained no one would be around to let them in as we were leaving on holidays. So the work was rescheduled for 10 days later. This now meant another day had to be taken off work. When I was finally able to reach someone to discuss the issue, the person did admit it was a mistake in scheduling on their part. When asked about compensation for the 2 days lost income it was extremely difficult to talk to anyone who could help us. Finally a person did call and apologized and admitted it was an error on Ecoline's part. They offered 5 percent off the next project if we ever needed Ecoline's services again. Of course we wouldn't need this company ever again. Then an offer of a 40 dollar Amazon gift card was offered which I felt was quite disrespectful considering the loss of income we had was considerably more than that. Ecoline also would not provide anything in writing to admit it was their error. So do yourself a favour and look for another window company. Avoid some headaches and possible loss of income as Ecoline is a company who clearly does not value their customers or treat them in a manner that makes them feel valued.

I received quotes from 3 window companies including Ecoline. All quotes were competitive with each other. However, what made me decide to go with Ecoline was a number of things.

First, they build their own windows. In the event of a warranty claim, you call Ecoline, not some manufacturer you have not dealt with before.

Second, their warranty was better than any other company I looked into.

Third, their product is solid. Eli brought a sample window into our home to show us and you can see the quality of the window before you make a decision. The other two companies I looked into did not do that.

Fourth, they made it so easy. Eli provided all the info I needed for the Greener Homes Grant and Hydro rebates we qualified for. They even put us in touch with the company that came out and did the required assessment. It was simple.

Install by Oleg was quick but quality. The team did a great job of putting the windows in and cleaning up after!

Would recommend this company to anyone looking for quality windows and service.

The free estimate Ecoline offers is a strong selling point. They fully explain why their product is high quality and worth the price. I recently had my doors and a window replaced. Took two days, and I had some difficulties with communication between myself and the workers, but I can't argue with the quality of the work done, and the final product.

Very good professional job. Installers were very nice and job wad done promptly. Looks awesome.

I had ordered 11 windows and 2 patio doors, for my cottage. On two occasions, staff from Ecoline came to measure the windows and doors. When the windows arrived for installation... 5 of the 11 were incorrect in size. Ecoline was contacted and the best they could do for us is order new windows and a 5% discount on future orders. Nothing regarding the order that they screwed up!

Update. A service appointment was scheduled for Sept. 20. My wife took time off work and drove to our cottage for the appointment. They did not show. We were not impressed. As of Oct. 7 no new windows. Still have the old ones. Not very professional.

We were very pleased with the service received from Ecoline. The removal and installation of our very large picture window went smoothly and without incident. The installation team was excellent!

Good experiences. They came and did a very good job considering how heavy and big our windows are (the size of a regular wall). Will definitely recommend them to other possible customers.

The installation crew did a great job. I have worked in construction for 35 years so I believe I know what a good trades person can do. The crew showed up on schedule, were well organized, took reasonable care, cleaned up quickly after themselves and were respectful. The foreman kept watch on the quality of the work being done by his crew. The installation workmanship was done to a high standard. The whole process of using Ecoline Windows was great and I would readily recommend this company.

We recently had windows installed by Ecoline Windows and were impressed every step of the way! We were kept up to date throughout the entire process. The installation folks were on time, kept the work area clean, worked efficiently and at completion led a thorough inspection of each window installed to ensure that we knew everything we needed to know to care for the windows. The product is beautiful. I would highly recommend Ecoline Windows, product quality, workmanship and price were all great!