Ecoline Windows Winnipeg

With 2 doors and 14 windows replaced, I want to commend the sales and installation experience with Ecoline Windows in Edmonton. To start the handling of the sales process, Alexey, provide extreme customer focus, followed up in a timely manner, and further provided great post installation quality confirmation. The installation process occurred in tepid temperatures (December), Alexander and his team where efficient, qualified before doing, and went the extra step to provide a seamless experience. They were respectful of the house, keeping the dust and clean up to almost non existent on my part. Financially, provided almost a 20% difference from competitors with same delivery and time frame. Would definitely recommend reaching out to Alexey if in need of windows or doors.

We have hired Ecoline on three occasions over the past five years and have been very satisfied. Ecoline has gone beyond the scope of duty by assisting in replacement of blinds and returning the next day to change a lock. We will hire Ecoline again and have recommended them to friends and family.

Ecoline was a professional company from the start of our time with them. The salesperson came out and explained everything that we needed to know and answered all of our questions. The installation crew was on time, clean and quick. We would definitely recommend this company and use them again in the future.

I hate to give bad reviews, but I need to share my bad experiences with Ecoline Windows company. I had 7 windows installed in March this year, I and i am still dealing with the repairs. One of Windows was installed cracked and the installation team was trying to covered up until I found it, at that time. They demanded to be paid that day, but they never assured me how or when the repair would be done. They lied to me that they sent the repair order to the factory 3 month later, they booked a technical person in June and that person said that he didn’t have the parts when he finally showed up, i had waited for two hours pass the appointment time. Then he booked another appt, and one guy fixed the window. Unfortunately, I found another big window cracked on the casingof a different window at that time and the guy informed their company. Then they booked another Appt in mid of October. The same thing happend again, this company sent the same technician again and he came in the last 15 minutes of 2 hours Appt and told me that he was not able to repair it, because again he did not have the required parts, apparently, they DO NOT CARE about their customers' time and emotions. Even the silicones all cracked in just a few months. What quality are thier windows? How do you trust this company? There is a long way to go for 25 years warranty. I am not sure what is going to happen and how difficult it will be to repair my windows? I had a high hopes for this company because I have seen that there are so many good reviews online. I am extremely disappointed and frustrated with this company, and I will never recommend it to others. If you want to use this company, please think it again and again about my personal experience.

Quick professional service Installers were very polite and left no mess behind we were very pleased with the work.

I am very pleased with the work they did They arrived on time & got to work .

They worked hard & did an excellent job . I am very pleased with how it all went

& I love my new windows & doors, house is nice & warm drafts are gone .

EXCELLENT!!!

Experience was good, customer service was nice, only I felt rushed to choose a door and quickly did, but eventually asked to change that rushed decision over a month and a half before installation and they did not allow it. So make sure you choose your products carefully and confidently.

Installers were prompt and professional. Pleased with installation. Company's communication was very good from start to finish.

Very happy with the services provided by Ecoline Windows. They were reliable, efficient and did a great job installing my window and door. I would recommend them for your next project.

Good Communication, excellent installers

Would recommend

From the initial consultation to the instillation the staff was professional, provided good advice to make the project a success.I would recommend this company got it excellent work.

We received fabulous service from Ecoline......from Sales Representative Alex to the installers of our decorative front glass door / side window unit replacement. We were kept regularly informed of order status, production status and installation date.

The quality of the replacement unit is superior. We would definitely order further products from Ecoline in the future.

Ecoline replaced our two bay windows last year. Had them back recently to do the remaining windows (dining room, kitchen, two small bedrooms) and was just as impressed with how efficient the workers are. Window quality looks just as good. Thanks.

Great bunch of guys knowledgeable and professional. Always a breath of fresh air with trades now adays.

Great team of workers to install our large living room window. First time using this company - we would definitely recommend them. In under 90 minutes all the work was done - from removal of the old window to the clean up afterwards. One problem occurred - the insulating foam surrounding the window continued to expand after they left. The next day - for 90 minutes- more work was done to clean this up around the frame - by the project coordinator. We were compensated for the time and the small spots that need a paint refresher on the outside of the house. Overall a great experience with good customer service. We love our new window.

Our second time choosing Ecoline as we have been continually impressed with our first purchase 5 years ago. We had our entire main floor windows replaced at that time (8 total) and they have held up wonderfully. We had no question to choose them again when needing to replace a basement window. The service was excellent from the first sales meeting to the installers whom were very friendly, efficient and left no trace behind other than a beautiful new window. Will definitely choose them again should the need arise!

I’m very happy with the sales process (pricing and demeanour of salesperson) and coordination of the project. However, the installers were over an hour late (after the 2 hour arrival period) with no notice, they left without letting me know to confirm everything was done (I asked them to look at a previously installed window that was drafty) and they left some items behind. Because I’m happy with the actual windows and majority of the process I gave the score above.

Great customer service and quality product. Installers very professional and polite.

DO NOT USE ECOLINE WINDOWS! They are inexperienced and have vastly inferior products. We have started the process to sue this company as we had problems from day one of installation and they have been avoiding us ever since New replacement parts have been "on order" for 9 months. This company also does not have an actual office in Regina as they're a total scam. We will be suing them for complete reimbursement as well as more for damage to our house They lied about their product quality and their installers are completely incompetent. If you try to call them, they avoid you at all costs and have their receptionist dodge your questions and refuse to put you through to your representative.

Zero stars. Avoid at all costs. We have also filed a full complaint with the Better Business Bureau, which they have avoided as well. DO NOT USE THIS COMPANY!

In response to the company's reply to my post below... This is what you've been saying for 9 months. We have complained about the quality of your installation and the windows in general since the FIRST DAY THAT THEY WERE INSTALLED! You are avoiding our complaint and the legal system will take care of this if we are not given a full refund.

Ecoline Windows did an amazing job with our 4 basement windows- this included the entire frame. It looks professional and clean. The install team was fast, competent, and checked with us on each aspect that needed clarification. No guesses. Very little was left to tidy up.

Definitely recommend.

I'm super happy with my windows. The service is awesome. Sales person was great, explained everything easy to follow. The price was really good. I has 10 windows done and they done them all in one day it was great. I didn't have to wait for them to come back the next day it was all done. The install is great no leaks no air getting out or in very happy about that. I would refer Ecoline Windows to who ever I know thank you very much for your services.

From the original quotation to window install the where excellent professional company.

The quality of the windows where excellent when compared to the company who supplied

my previous windows.

Highly recommend this company.

Ecoline was professional throughout the entire process. From the quote to window installation I was updated by emails and phone calls on the progress of the window build to the exact time the installers would be at my home.

I found Ecoline to be friendly, courteous and caring people who do business the way it should be done.

Choose Ecoline as they specialize in replacement windows.

Pricing and service were very good and installation was done quickly and efficiently.

Would recommend to others.

This company is highly recommended. The people I deal with like the costumer rep, salesman and installer are all very professional. They are very courteous. They did their job excellently. Thank you to this wonderful people.

I was told about Ecoline by friend. So I call the company sales representative came to my house explain the product, great product knowledgeable sales man.

Waited reasonable time for windows installation, (Customer Service keep me informed on windows during waiting time), window installers did a excellent job, clean up after, job was done in a timely manner, I will recommend Ecoline to people I know who need the Service and will continue to as I have other windows to replace.

THANK YOU Ecoline, great produce, great job.

This was a great experience overall. We were impressed with the sales rep who was very courteous and knowledgeable. The installation team that showed up was excellent. They were very friendly, knowledgeable and able to answer any of our questions. Despite the cold outside temperatures, the team was meticulous to ensure that everything was plumb, level and square. The final job looks excellent inside and out.

We did encounter a delay between ordering and final installation, however the wait was worth it.

Overall Great experience. From the first appointment to the final installation. All involved at every step were true to their word. No surprises, no disappointments. All this, along with a fantastic quote. Thanks for a great job. looking forward to the next project.

P.S. communication through entire process was appreciated.

Dealing with Ecoline was great until the install. The salesmen/project manager and scheduling personnel were all professional, knowledgeable and led me to believe that they were capable of my window renovation. I was told that my windows were on rush and they would be installed in September, project started well over a month later in November. During our measurement we were told we would be able to use all of our blinds, which was incorrect, when the install was finally complete all of the windows were 1” or more bigger than the old ones forcing us to buy new blinds.

Fast forward to install they sent out an install team that where not all physically capable of installing windows leading them to stop work for the day after completing one window and a new team had to come back the next day. Being it was a two day install and they were already down a day, they seemed to be very rushed on the rest of the project leaving many mistakes like:

-Covering right over an electrical outlet with their casing

-Leaving my subfloor completely exposed to the elements under a sliding door

-Stickers left on windows

-Globs of caulking and spray foam left on countertops/flooring/furniture/carpet

-Paint on the window frames

-Missing interior casing

When the installers came, I told them I have two dogs and asked if they can do their very best to keep the yard cleaned of all debris. They took majority of the big stuff, anything small they left. I spent hours cleaning up tubes of caulking, nails, staples, wood, old window debris and cigarette butts left from their installers. When getting new windows installed by professionals you should not have to take an additional day off work to clean up after them.

When calling customer service to deal with these issues, I averaged 1 to 2 calls a week to get appointments scheduled and items fixed. After I spent $14,000 with Ecoline, they offered me a very insulting $50 rebate for me having to clean up after them. One week before Christmas the customer service representative said “if it makes you feel better the installer was fired.” I wanted compensation for doing the installers clean up job, it did not make me feel better knowing this installer lost his job right before Christmas.

The install from start to finish took over 2 months to complete. Not including the 2 day install, I have had to book off 3 extra days for them to come back and fix their mistakes. I would not recommend anyone to use ecoline.

This is the second time we've had our windows done by Ecoline as we're replacing in stages. Found the sales staff and installation staff very knowledgeable and efficient. Work completed in a timely manner and we're really pleased with the results. Installation staff made sure we were aware of all features and did a great job cleaning up after. Will use them for our last stage of 'windows' in the house.

I had issues with condensation build up (turning into ice) on two of my older windows from a renovation - so I was in need of window replacements. I had a few companies come to provide estimates for windows but the reason why I went with Ecoline was because of the time the salesperson took to educate me about their products. I am very happy with their windows and now there is no condensation issues.

Job well done. Very pleased with the service installation and the end result having windows I can enjoy.

I required one window to be installed which made it difficult to find a company willing to do that. Ecoline sent a representative who provided a quote and installation time frame which they adhered to. Fast friendly service. The product is great. Would highly recommend. The cost was reasonable as well.

I shopped around for windows this past spring. I called 3 companies and all three were very similar in pricing. The reason I decided to go with Ecoline Windows was because their salesperson was very experienced (I believe he was even an installer at one time). He knew the product very well, he followed up on his call. The other companies just dropped a quote and were never heard from again. That was okay as I felt most comfortable with Sergey. Once we agreed to use Ecoline, the follow up from Eric was great, always pleasant and follow up with an email after the call. The day of installation - they arrived as scheduled. They had a crew of 3 and finished with 4 guys. These guys meant business, they showed up to work and they didn't stop for coffee or lunch. They hardly chit chatted other than what they were working on. The post installation follow up has also been great. They have called a couple of times to make sure we are happy with the windows and installation. Would definitely recommend.

The windows are more than I expected. I have received compliments from all my friends and they have asked what company I bought them from. My answer -- Remember the brochure delivered in the mail from Ecoline? Right from the salesman to the guy who did the measurements to the installers I couldn't have asked for more professional workers ! I had things explained for each step. What a great experience and what a great company. I have and will continue to recommend Ecoline for window & door replacements.

We had 2 windows replaced by Ecoline Windows in Sept. 2018 & were very impressed by the serviceman Alex who knew exactly how to fix the problem. The one window was a special order with the oak wood trim jam extension. Alex fixed the tight blind problem to perfection.

Sales Rep Alex was awesome brought to my attention things I did not know they could do ie: vinyl window trim with the frames. Work Crew was very polite, friendly and never late for the job. Our house was left clean and tidy every day after they left. I would highly recommend them 100%

Jan

I needed to replace 7 windows in my home which can be an overwhelming task. So many window companies to choose from and then there is the material that the window is made of and then there is the style, colour etc. I finally chose Ecoline and I am so grateful to their sales representative, Sergey. He explained in great detail the construction of the window and the pros and cons of what I was looking for. The price was reasonable and in line with other competitors. The window installers were great. Petro was very efficient and knew his trade. No time wasted to install the windows. Everything was cleaned up after the install of the windows. Since the install of the windows I am finding less street noise filtering into the house, the air conditioner is not coming on as much which means I am very happy with the windows I chose. The test will come this winter and I will keep you posted whether the windows meet my expectations.

We had a great experience with Ecoline from start to finish when we needed windows for our 4 season sunroom. The estimate was professional and accurate. The installation went very smoothly and they cleaned up all materials after they were done. I would definitely use them again when we need new windows.

As I was in the market in replacing a few windows, I was a bit overwhelmed on how many window companies there is. My process began with searching online reviews of the various companies. I chose 3 who I felt were rated the best with Ecoline being one of them. Of the 3, Ecoline windows offered me the most impressive presentation at my home. Their salesperson, Iurii, was very knowledgeable and included a sample window to explain the construction and quality of materials used in constructing their windows. I was very impressed. The pricing was very competitive compared to others. When the windows arrived the installers were quick, cleaned everything up, and took the time to go over installing the screens, locking mechanisms etc.

To summarize I chose Ecoline because of the sales presentation, quality of window and finally the price. Very happy and would not hesitate to recommend to my friends.

Ecoline is superb at collecting your payment once the installation is completed. Getting things repaired is another story.

We had 8 windows replaced first week of April 2018. After a week, we noticed a crack in one of the windows and we promptly reported it to Ecoline on April 16. They promised it will be completed in 4 weeks considering that it still has to be re-manufactured and shipped. It has been 5 weeks now and every time we follow it up, all they say is they will check shipping status without giving information if the manufacturing was even completed. I think they are lying, more than a week and the train has not arrived yet??? Perhaps they haven't even started the manufacturing and they consider it not urgent since we have already paid.

Don't trust this company. Very greedy! I am considering filing a complaint with the Manitoba Consumer Protection Office.

This is in reply to Ecoline's response:

It has been more than 6 weeks now since we last notified Ecoline about the cracked window, and still their response is always once the shipment has arrived they will contact us. They are in this business for a very long time, they should be able to tell us the exact date when the train will arrive ... I am tired of always hearing from them ....next week, next week ... maybe they meant next week of next year? What a way to treat your customer!!!

I don't recommend this company at all.

They did amazing job with installation, they cleaned up, and have a amazing product, would definitely use them again.

I shopped around and got 4 quotes from different companies to get two windows installed in my kitchen. Ecoline had great reviews online which is why they were one of my choices. The reviews held true, as they were the least expensive quote but also had great service. Install was very quick and everyone was a pleasure to deal with.

We chose Ecoline due to their competitive rates and the very personable representative who came to our home. He was able to answer all our questions, show us products and made us feel good about choosing Ecoline.

We had our windows (4 sets of 4 bow windows) installed ahead of schedule all done in one day. The installers were professional and did a great job. The windows look great!

I've used Eco Line Windows before and I have always been a happy customer. The salespeople are very nice and knowledgeable. The install crew is very hard working and professional. I would recommend Eco Line windows. Hassle Free!

Very competitive price, the sales offers professional information about products. Finished 3 windows and 1 patio door installation in just one day. They also helped to seal the little leaking of existing patio door in dinning room for free.

Chose ecoline because they had no really negative reviews, had a brutal experience with one of the "top" heavily advertised companies so peer review mattered.

The experience was prompt and professional from the first call to install. Price was reasonable, and so far I am extremely happy with the product and service.

Ecoline was 1 of 4 quotes provided for our window replacement on our house. They were extremely fast to respond to a request for a quote and came at a time that was convenient for me. They were by far the best price I received and assured me that they could provide wide enough casings to cover any damage to plaster walls from removal. They arrived on time for installation and were quick and efficient to get the job done. The inside and outside of my house looked like new when they were finished and we are extremely pleased with the new windows, and beautiful casings!

Great service from start to go finish. They were on time and finished the job with no mess at all!

Our living room and dining room required replacement. Friends of our recommended we contact EcoLine windows for a quote. We did and received a quote and estimated delivery time. We decided to go with EcoLine and gave them the order. When the windows arrived they installed them promptly, cleaning up the debris before they left. Would definitely recommend this company to everyone.

My experience with Ecoline Windows far exceeded my expectations. I often got flyers in the mail and I noticed that a few of my neighbors had windows replaced by Ecoline. I did some research online and the reviews consistently described a positive experience.

From the quotation, measuring and installation the customer service was exceptional. Through the entire process I felt reassured that I had chosen a great company.

The installation was flawless and the windows look great. I am very happy with everything and highly recommend Ecoline Windows.

First of all; they measured wrong! So the windows were just to small and now, we (home owner) have to fix it. We have to mud/sand/paint the walls around the windows. The patio door they put it in, is not vertical at all, it's off by q 1/4" from the top to the bottom. The frame got forced into place and now the frame is crooked. On the exterior wall they pumped that much caulking into the wall and frame that would have never cured. The cap they tried to fill was around 1.5". The whole house stank and our eyes were itchy. I used to be a construction worker, but that kind of work is just disappointing to see. They got rid of their quality process at all. So the installer is collecting the money now. Bottomline: They did a sloppy job, therefore I am not recommending them anymore. And since the quality process got eliminated, the company will be more likely not keep their quality.

When things go well, they go well. When things do not - as they did not in my case, this is a terrible company to deal with. They significantly damaged the frame of one window they were replacing, and I had another window installed that was/is not level - to be sure, it is an old house and the frame is not level, but one would assume that the new window would have been made and installed to ensure the best possible results. But no. "Your frame is crooked, so your new window is crooked." This after my initial consult assured me that the retrofitted product would work really well in this location. The installer and his supervisor both assured me that there was no possible way to level the window, but "not to worry, you have a warranty" (I have a warranty against manufacturer defects, not installation problems) And then the salesperson contradicted them by stating that he could send out a new installation team to reinstall the window properly. All complicated by a significant language barrier. I have purchased 7 windows from this company in the last 3 years, but will be going elsewhere from now on. When push comes to shove, it's how a company deals with problems that matters, and these guys don't do it well. Further to the company's response, I did not ask for this window for free (much like I never asked to for any of the other six windows they installed for me for free). I received a small discount (less than 10%) when I made it clear that I found the results of their work unacceptable. I posted a couple of reviews and then received a call from the company's director of operations, seeking to rescind the discount and put my account into arrears based on my negative feedback. When this intimidation tactic failed, he then OFFERED a significant discount on the condition that I remove all negative reviews from social media. I turned down their offer of a re-install, as their own position was that it could not be done better, and I prefer not to repeat my mistakes.

We had Ecoline replace our three bedroom windows. They had sent one of thier guys to measure the windows & give us the quote. Within 6 weeks our new windows arrived as promised, installation went smooth, windows keep cold air out and are very easy to open & clean. Customer service is at the very high level, very responsive and organized company.

5 stars!

We needed to have five of the windows all around our home replaced, and we decided to go with Ecoline Windows for the project. The installation went very well, and everything was good. It was a good experience and we will look at them again when we want to replace other windows.

I was satisfied from the time I have the quote up to the time the windows were installed. a follow up inspection was done too. We'll definitely use them again for exterior project.