We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Ecoline Windows Winnipeg began operations in 2001 and has received 73 reviews for an overall customer rating of 4.5. The average rating for businesses providing similar services in the Winnipeg area is 3.3. Write a review
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The installers arrived on time, were very courteous and did an excellent installation of new window. They cleaned work area and all debris was picked up. All work was done in a very timely manner.
Great awesome service. Had windows installed last year. Vitaliy was very helpful and knowledgeable about the product. When it was time for the installation, the installers were fast, clean and professional. We were so pleased with the quality and service we invited Vitaliy to assist us in selecting an entry door. Looking forward to having the door installed this spring.
Thank you
Hello Blaine, we just want to tell you that we really appreciate your repeat business . Your feedback means a lot to us as we are passionate about providing the best service possible. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
In the past I had use Ecoline Windows, to install all my upper windows in the living room, dining room, and bedroom. There services were always professional and positive. I do appreciate their workmanship and their passion for providing quality services. In addition, due to Covid 19, and all the restrictions that were being implemented. They finally came in on December 15th, and installed 3 more windows in the basement, and the front door. The windows and door look great.
Hello Lenore, we just want to tell you that we really appreciate your repeat business . Your feedback means a lot to us as we are passionate about providing the best service possible. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
I am completely impressed with this company. They have been amazing to deal with from my initial inquiry, to the quoting process, to the finished job. They kept in constant contact as to what was happening with my order through production given the impact Covid has has on the manufacturing industry and renovation industry. The installers were extremely polite and professional never mind they did an incredible job! I highly recommend this company.
Hello Lee-Ann, we just want to tell you that we really appreciate your repeat business . Your feedback means a lot to us as we are passionate about providing the best service possible. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
I have had all my windows replaced by Ecoline over 4 service calls in the past few years.
I am thoroughly impressed with the quality of work and professionalism.
Interior and exterior trim always fits perfectly and is sealed very well.
Shop around and compare build configuration and the trim stylings with other installers.
They ended up being cheaper than 4/5 quotes I was given by only 2-Pane generic window installation contractors.
My home was built in 1940, and I had a fair amount of rotted exterior trim and wood framing. The replaced all of it with new, quality framing and robust PVC and vinyl trim.
The build quality is top notch.
Hello Chris, we just want to tell you that we really appreciate your repeat business. Your feedback means a lot to us as we are passionate about providing the best service possible. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Our entire experience with econoline has been great one. Everyone from the company was very professional and helpful. I particularly enjoyed watching the window replacement, so fast and efficient. The window looks amazing, and we couldn't be happier with the whole experience.
Thanks econoline, for a job well done
David & Lori
Hello David. We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Thank you and we appreciate you very much!
We had a positive experience with Ecoline. From the selection process to the installation process. They were responsive to our questions and during installation, worked very efficiently. We had 27 Windows and 4 doors, and the work was done in just a couple of days. The installers work is very professional and they pay attention to the details. They took the time to review their work with me and allowed me the opportunitiy to spot for any difficiencies. During that process we found one window that need a little more caulking and the installer took care of it right away. The work completed and I'm comfortable knowing my investment with Ecoline paid off. This is a solid company to work with.
Hello Rocco, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
If you purchase windows from this company after reading this review, all I have to say is that you were warned.
Before I signed the contract with this company, I had “one” stipulation. I insisted the job completed by October 15th. I was assured this would be the case. Several times over the summer I contacted the company and was assured each time that the install would be done by that date. When they finally called to set an install date it, was set for the 15th Oct. When the installers showed up, I overheard some discussions prior to the work beginning. There seemed to be a problem but nothing was said to me. I was asked for the 60% payment, due prior to install, and was assured the install would be completed that day. Once installers had asked for and accepted payment, removed one window and partly removed several others, one of the installers approached me and informed me that they did not have the correct “jambs” to complete the job that day. The jambs they had were for 2X4 walls. I live in River Park South. There are no 2X4 walls for miles in any direction. How does a professional, measuring windows in the middle of River Park South, order 2X4 window jambs? How does a professional installer not know the windows in this area are 2X6 without removing a window or two? I was extremely upset but was then told by the installer that they would have the jambs installed and installation complete within a week. They offered to put the old window back in but the total damage to the windows was such that I agreed to let them continue. When the windows were in, the installers were adamant that they be paid the balance owing even though the install was not complete. Thinking the install would be complete in 7 day, I reluctantly paid the balance owing in good faith. As the installers were leaving, they told me I need to call the office to set up the completion date. When I called the office, I was told completion would be in 4 to 6 weeks.
I believe that the company sent the installers out knowing full well that they were not going to complete the work that day. The installers took payment and misled me about the completing the job that day. Only when they had done demolition to the point of no return, did they notify me of the issue. They then misled me again about the completion date to get their final payment.
They should have notified me of the issue prior to beginning the work. They did not because they knew I would cancel the project until the spring, if not completely.
Regarding the workmanship. There are many issues inside and out. Too Many to list in this limited review space
Hello Gregory, thank you for your feedback. We are very sorry to hear about your experience with our company. We re usually known for our exceptional attention to details and we regret that we have missed the mark. We have opened a service call in our system to rectify the issue with the casings.
We are very pleased with the product, price, and especially the service we received from Ecoline. From the beginning of the process with Alex (sales), to the finance/admin staff and installation crew - we have had nothing but excellent customer service. Everyone was professional, friendly, and very easy to work with.
We only replaced one window at this time but if we had to replace any other window or door, we would definitely work with Ecoline again.
Hello Marie, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new window, and thank you again.
We ordered 5 new windows from Ecoline at the end of June. We had three quotes and our experience with Vasily was what sold us from the start. He was very knowledgeable and helpful. The price was far better than either of the other quotes we received. Although the windows were to be installed mid-September, with the trials of dealing in a COVID world the installation didn’t take place until the beginning of November. That was the only “hitch” in an otherwise positive experience.
The installation crew were very professional and did a wonderful job from start to finish. The windows are beautiful and the crew left our home in perfect condition - including vacuuming and removing all the debris from the installation.
We would absolutely recommend Ecoline to anyone looking to replace windows.
Hello Disa, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Excellent service, Installers are hard working migrants with always positive approach.
I would highly recommend them.
Hello Milan, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
Ecoline gave very professional service from the original friendly, knowledgeable consultation to the efficient and expert installation. The product looks terrific.
Hello Katherine, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
I had a positive experience, from start to finish, with Ecoline Windows. Eli, Oleg and Alex were professional, efficient and knowledgeable. The quote was very competitive and the product is top-notch. We are enjoying our new windows and they have improved our home. I will definitely recommend Ecoline and will become a return customer. Thank you !
Thanks Heather, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
"It was nice meeting Oleg and his team they were fast, friendly and efficient. I am very happy with the work they have done specially my new windows I would recommend Ecoline to my friends. In fact I already have 2 friends that signed up with them. Thank you Oleg and your team. Pricing was reasonable and on our budget. Vitaliy was nice enough to explain their product and procedures. It was easy dealing with them.
Hello Maria, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
I had most of the windows in my house replaced by Ecoline a few years ago and have been happy with the product. They provided a competitive quote and also gave me a discount as a return customer earlier this summer. They completed the installation this week. The gentlemen who did the installation were respectful of the pandemic guidelines (masks etc) and did a great job with the windows, complete with a thorough clean up. The windows look great.
Hello Penny, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
My experience with Eco-Line was poor from day 1. The salesperson had no interest in providing me with information about what options I wanted. He was only interested in getting me to sign the contract. It took almost 3 months to get the window in Winnipeg and installed. During this time there were no updates from the company. Once it was to be installed the crew that showed up to do the installation was less than competent. This was a large picture window that must have weighed 600 lbs + and 4 guys were carrying it out of the trailer. They dropped it, not once but 2 times. They broke one of the panes in the window and damaged my stucco on the front of my home. I asked what was next and how the window would get repaired. The crew did not communicate in English very well so the installer said in broken English “call the office”. I asked them how payment would be handled, “Do I make it through the office or will they bill me?” Again all he said was “call the office”. When I called the Eco-line Winnipeg office, the gentleman who I spoke with on the phone asked me if pictures had been taken and if I had paid. I told him I did not think any picture were taken and that I was told to call the office. I was told he would send a lead installer back to take the pictures. When the lead installer arrived he came across my neighbour’s yard yelling at me, asking “Why you don't pay? Why you don't pay?” I felt intimidated and a little afraid what would happen so ended up paying in full right there. 2 months passed with no sign of a new window pane. Finally it arrived and the broken window was removed, these incompetent installers measured the window wrong and this new window was too small.This time the small window had to stay in and they filled the ends up with spray foam as a temporary seal from the weather. This window was ordered in April and we are now in September. Another fellow was sent out again with some cardboard to make a template of the opening. When the correct window did finally arrive it was cold and snowing. I had already installed custom blinds which the installer kept grabbing a hold of and they are now loose and hang crooked. In total I had to take 5 days off of work to wait for the crews to arrive and then do the work. I went for almost 6 months with no window coverings. I was intimidated and insulted by the installers. I was told all I would get compensated for was $150 which I would receive if I removed a negative review I had given Eco-Line. They were extorting me to remove the review and not make a BBB complaint as a condition. Well as you can see I am writing this review to warn everyone that this is not a professional nor competent company. Please do yourselves a favour if looking for new or replacement windows and go somewhere else.
Hello Gary, thank you very much for your honest opinion about our company. We sincerely apologize for all the inconveniences that you have experienced. On a positive note, the project is now completed and your 25 years warranty is activated. Enjoy your newly installed Ecoline Windows and please remember that we are just a phone call away if you need us.
We were extremely satisfied with our entire experience. Consultant (Adam Atamanchuk) was very knowledgeable, personable and professional. He was able to answer all our questions. The installation crew was very friendly and really knew their job. The actual installation went very smoothly and was finished with great results. We were very impressed with their tidiness and the way they took away all of the old materials. We were so pleased with this project that we have decided to have all the windows in our home replaced! I would recommend this company to anyone who is looking for a superior job.
Hello James, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbors.
With 2 doors and 14 windows replaced, I want to commend the sales and installation experience with Ecoline Windows in Edmonton. To start the handling of the sales process, Alexey, provide extreme customer focus, followed up in a timely manner, and further provided great post installation quality confirmation. The installation process occurred in tepid temperatures (December), Alexander and his team where efficient, qualified before doing, and went the extra step to provide a seamless experience. They were respectful of the house, keeping the dust and clean up to almost non existent on my part. Financially, provided almost a 20% difference from competitors with same delivery and time frame. Would definitely recommend reaching out to Alexey if in need of windows or doors.
Hello Darrell, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
We have hired Ecoline on three occasions over the past five years and have been very satisfied. Ecoline has gone beyond the scope of duty by assisting in replacement of blinds and returning the next day to change a lock. We will hire Ecoline again and have recommended them to friends and family.
Hello Linda, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event that you decide to recommend us to friends or neighbours.
Ecoline was a professional company from the start of our time with them. The salesperson came out and explained everything that we needed to know and answered all of our questions. The installation crew was on time, clean and quick. We would definitely recommend this company and use them again in the future.
Hello Cas. Thank you very much for such an excellent review. We will make sure to forward it to your project manager, installation crew and our office staff. Please keep in mind, we do also offer a referral incentive in the event that you decide to recommend us to friends or neighbors. Enjoy your new windows and please note we are always here if you need us. Thank you again.
I hate to give bad reviews, but I need to share my bad experiences with Ecoline Windows company. I had 7 windows installed in March this year, I and i am still dealing with the repairs. One of Windows was installed cracked and the installation team was trying to covered up until I found it, at that time. They demanded to be paid that day, but they never assured me how or when the repair would be done. They lied to me that they sent the repair order to the factory 3 month later, they booked a technical person in June and that person said that he didn’t have the parts when he finally showed up, i had waited for two hours pass the appointment time. Then he booked another appt, and one guy fixed the window. Unfortunately, I found another big window cracked on the casingof a different window at that time and the guy informed their company. Then they booked another Appt in mid of October. The same thing happend again, this company sent the same technician again and he came in the last 15 minutes of 2 hours Appt and told me that he was not able to repair it, because again he did not have the required parts, apparently, they DO NOT CARE about their customers' time and emotions. Even the silicones all cracked in just a few months. What quality are thier windows? How do you trust this company? There is a long way to go for 25 years warranty. I am not sure what is going to happen and how difficult it will be to repair my windows? I had a high hopes for this company because I have seen that there are so many good reviews online. I am extremely disappointed and frustrated with this company, and I will never recommend it to others. If you want to use this company, please think it again and again about my personal experience.
Hello Sharon, thank you for your feedback. We are very sorry to hear about your experience with our company. We re usually known for our exceptional attention to details and we regret that we have missed the mark. On a positive note, all of our products, including labor, are under warranty, so all of your outstanding concerns related to it will be rectified free of charge. Our customer service manager, Anastasiya, will be in touch with you shortly to discuss this.
Quick professional service Installers were very polite and left no mess behind we were very pleased with the work.
Hello Val, thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event that you decide to recommend us to friends or neighbours.
I am very pleased with the work they did They arrived on time & got to work .
They worked hard & did an excellent job . I am very pleased with how it all went
& I love my new windows & doors, house is nice & warm drafts are gone .
EXCELLENT!!!
Hello Donna, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Experience was good, customer service was nice, only I felt rushed to choose a door and quickly did, but eventually asked to change that rushed decision over a month and a half before installation and they did not allow it. So make sure you choose your products carefully and confidently.
Hello Mike, thank you very much for your feedback. We are sorry to hear that you couldn't amend your order, the reason for that is because all our products are custom made and as soon as the order submitted to production, unfortunately there is no way to make any changes. Thank you for understanding.
Installers were prompt and professional. Pleased with installation. Company's communication was very good from start to finish.
Hello Tom, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.
Very happy with the services provided by Ecoline Windows. They were reliable, efficient and did a great job installing my window and door. I would recommend them for your next project.
Hello Shireen, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Good Communication, excellent installers
Would recommend
Thank you very much Ted for your feedback. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
From the initial consultation to the instillation the staff was professional, provided good advice to make the project a success.I would recommend this company got it excellent work.
Thanks Stanley. Happy your window replacement project went to your satisfaction. Please don't hesitate to contact us if you have any questions about your newly installed windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbors.
We received fabulous service from Ecoline......from Sales Representative Alex to the installers of our decorative front glass door / side window unit replacement. We were kept regularly informed of order status, production status and installation date.
The quality of the replacement unit is superior. We would definitely order further products from Ecoline in the future.
Hello Ken and Judy, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. Keep in mind, we also offer a referral incentive if you decide to recommend us to any friends or neighbours.
Ecoline replaced our two bay windows last year. Had them back recently to do the remaining windows (dining room, kitchen, two small bedrooms) and was just as impressed with how efficient the workers are. Window quality looks just as good. Thanks.
Thanks for your positive review Jesse, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Great bunch of guys knowledgeable and professional. Always a breath of fresh air with trades now adays.
Hello Clive, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty. Enjoy your new windows and thank you again!
Great team of workers to install our large living room window. First time using this company - we would definitely recommend them. In under 90 minutes all the work was done - from removal of the old window to the clean up afterwards. One problem occurred - the insulating foam surrounding the window continued to expand after they left. The next day - for 90 minutes- more work was done to clean this up around the frame - by the project coordinator. We were compensated for the time and the small spots that need a paint refresher on the outside of the house. Overall a great experience with good customer service. We love our new window.
Thanks Michelle for your positive feedback, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Our second time choosing Ecoline as we have been continually impressed with our first purchase 5 years ago. We had our entire main floor windows replaced at that time (8 total) and they have held up wonderfully. We had no question to choose them again when needing to replace a basement window. The service was excellent from the first sales meeting to the installers whom were very friendly, efficient and left no trace behind other than a beautiful new window. Will definitely choose them again should the need arise!
Hello Noelle, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
I’m very happy with the sales process (pricing and demeanour of salesperson) and coordination of the project. However, the installers were over an hour late (after the 2 hour arrival period) with no notice, they left without letting me know to confirm everything was done (I asked them to look at a previously installed window that was drafty) and they left some items behind. Because I’m happy with the actual windows and majority of the process I gave the score above.
Hello Karley , first of all we want apologize for the installers being late for the appointment. Secondly We're glad you enjoyed replacing your windows with Ecoline. Please don't hesitate to contact us if you have any questions or concerns in the future. Keep in mind, we do also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
Great customer service and quality product. Installers very professional and polite.
Hi Cindy. We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Thank you and we appreciate you very much!
DO NOT USE ECOLINE WINDOWS! They are inexperienced and have vastly inferior products. We have started the process to sue this company as we had problems from day one of installation and they have been avoiding us ever since New replacement parts have been "on order" for 9 months. This company also does not have an actual office in Regina as they're a total scam. We will be suing them for complete reimbursement as well as more for damage to our house They lied about their product quality and their installers are completely incompetent. If you try to call them, they avoid you at all costs and have their receptionist dodge your questions and refuse to put you through to your representative.
Zero stars. Avoid at all costs. We have also filed a full complaint with the Better Business Bureau, which they have avoided as well. DO NOT USE THIS COMPANY!
In response to the company's reply to my post below... This is what you've been saying for 9 months. We have complained about the quality of your installation and the windows in general since the FIRST DAY THAT THEY WERE INSTALLED! You are avoiding our complaint and the legal system will take care of this if we are not given a full refund.
Hello Chris, Your file has been transferred to the upper management and you should hear from us soon with a resolution to your concerns.
Ecoline Windows did an amazing job with our 4 basement windows- this included the entire frame. It looks professional and clean. The install team was fast, competent, and checked with us on each aspect that needed clarification. No guesses. Very little was left to tidy up.
Definitely recommend.
Thanks Michelle. Happy your window replacement project went to your satisfaction. Please don't hesitate to contact us if you have any questions about your newly installed windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbors. Thank you again.
I'm super happy with my windows. The service is awesome. Sales person was great, explained everything easy to follow. The price was really good. I has 10 windows done and they done them all in one day it was great. I didn't have to wait for them to come back the next day it was all done. The install is great no leaks no air getting out or in very happy about that. I would refer Ecoline Windows to who ever I know thank you very much for your services.
Hello Roxanne, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!
From the original quotation to window install the where excellent professional company.
The quality of the windows where excellent when compared to the company who supplied
my previous windows.
Highly recommend this company.
Hello Doug, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Enjoy your new windows and thank you again!
Ecoline was professional throughout the entire process. From the quote to window installation I was updated by emails and phone calls on the progress of the window build to the exact time the installers would be at my home.
I found Ecoline to be friendly, courteous and caring people who do business the way it should be done.
Thanks Don, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Choose Ecoline as they specialize in replacement windows.
Pricing and service were very good and installation was done quickly and efficiently.
Would recommend to others.
Thanks for your positive review David, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
This company is highly recommended. The people I deal with like the costumer rep, salesman and installer are all very professional. They are very courteous. They did their job excellently. Thank you to this wonderful people.
Hello Melinda, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!
I was told about Ecoline by friend. So I call the company sales representative came to my house explain the product, great product knowledgeable sales man.
Waited reasonable time for windows installation, (Customer Service keep me informed on windows during waiting time), window installers did a excellent job, clean up after, job was done in a timely manner, I will recommend Ecoline to people I know who need the Service and will continue to as I have other windows to replace.
THANK YOU Ecoline, great produce, great job.
Hello Harry, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. Keep in mind, we also offer a referral incentive if you decide to recommend us to any friends of neighbours.
This was a great experience overall. We were impressed with the sales rep who was very courteous and knowledgeable. The installation team that showed up was excellent. They were very friendly, knowledgeable and able to answer any of our questions. Despite the cold outside temperatures, the team was meticulous to ensure that everything was plumb, level and square. The final job looks excellent inside and out.
We did encounter a delay between ordering and final installation, however the wait was worth it.
Thanks for your positive review David, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Overall Great experience. From the first appointment to the final installation. All involved at every step were true to their word. No surprises, no disappointments. All this, along with a fantastic quote. Thanks for a great job. looking forward to the next project.
P.S. communication through entire process was appreciated.
Hello Konstantino, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Dealing with Ecoline was great until the install. The salesmen/project manager and scheduling personnel were all professional, knowledgeable and led me to believe that they were capable of my window renovation. I was told that my windows were on rush and they would be installed in September, project started well over a month later in November. During our measurement we were told we would be able to use all of our blinds, which was incorrect, when the install was finally complete all of the windows were 1” or more bigger than the old ones forcing us to buy new blinds.
Fast forward to install they sent out an install team that where not all physically capable of installing windows leading them to stop work for the day after completing one window and a new team had to come back the next day. Being it was a two day install and they were already down a day, they seemed to be very rushed on the rest of the project leaving many mistakes like:
-Covering right over an electrical outlet with their casing
-Leaving my subfloor completely exposed to the elements under a sliding door
-Stickers left on windows
-Globs of caulking and spray foam left on countertops/flooring/furniture/carpet
-Paint on the window frames
-Missing interior casing
When the installers came, I told them I have two dogs and asked if they can do their very best to keep the yard cleaned of all debris. They took majority of the big stuff, anything small they left. I spent hours cleaning up tubes of caulking, nails, staples, wood, old window debris and cigarette butts left from their installers. When getting new windows installed by professionals you should not have to take an additional day off work to clean up after them.
When calling customer service to deal with these issues, I averaged 1 to 2 calls a week to get appointments scheduled and items fixed. After I spent $14,000 with Ecoline, they offered me a very insulting $50 rebate for me having to clean up after them. One week before Christmas the customer service representative said “if it makes you feel better the installer was fired.” I wanted compensation for doing the installers clean up job, it did not make me feel better knowing this installer lost his job right before Christmas.
The install from start to finish took over 2 months to complete. Not including the 2 day install, I have had to book off 3 extra days for them to come back and fix their mistakes. I would not recommend anyone to use ecoline.
Hello Geoff, thank you very much for your honest opinion about our company. We sincerely apologize for all of the inconveniences that you have experienced. On a positive note, the project is now completed and your 25 years warranty is activated. Enjoy your newly installed Ecoline Windows and please remember that we are just a phone call away if you need us.
This is the second time we've had our windows done by Ecoline as we're replacing in stages. Found the sales staff and installation staff very knowledgeable and efficient. Work completed in a timely manner and we're really pleased with the results. Installation staff made sure we were aware of all features and did a great job cleaning up after. Will use them for our last stage of 'windows' in the house.
Thank you for your positive review Liz. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.
I had issues with condensation build up (turning into ice) on two of my older windows from a renovation - so I was in need of window replacements. I had a few companies come to provide estimates for windows but the reason why I went with Ecoline was because of the time the salesperson took to educate me about their products. I am very happy with their windows and now there is no condensation issues.
Hello Rob, We're glad we were able to provide the right window solution for you. Keep in mind, we do have a referral incentive program if you recommend us to any friends or neighbours. Thank you for your business and feedback.
Job well done. Very pleased with the service installation and the end result having windows I can enjoy.
Hello Donna,
Thank you very much for your positive feedback. Ecoline team wishes you a warm and safe winter season! Enjoy your new Ecoline windows, and thank you for your business.
I required one window to be installed which made it difficult to find a company willing to do that. Ecoline sent a representative who provided a quote and installation time frame which they adhered to. Fast friendly service. The product is great. Would highly recommend. The cost was reasonable as well.
Thanks for your review Libby. We're glad you found our price competitive and we were able to properly address your window replacement needs. Please don't hesitate to contact us if you have any questions about your new windows.
I shopped around for windows this past spring. I called 3 companies and all three were very similar in pricing. The reason I decided to go with Ecoline Windows was because their salesperson was very experienced (I believe he was even an installer at one time). He knew the product very well, he followed up on his call. The other companies just dropped a quote and were never heard from again. That was okay as I felt most comfortable with Sergey. Once we agreed to use Ecoline, the follow up from Eric was great, always pleasant and follow up with an email after the call. The day of installation - they arrived as scheduled. They had a crew of 3 and finished with 4 guys. These guys meant business, they showed up to work and they didn't stop for coffee or lunch. They hardly chit chatted other than what they were working on. The post installation follow up has also been great. They have called a couple of times to make sure we are happy with the windows and installation. Would definitely recommend.
Hi Laurent. We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Thank you and we appreciate you very much!
The windows are more than I expected. I have received compliments from all my friends and they have asked what company I bought them from. My answer -- Remember the brochure delivered in the mail from Ecoline? Right from the salesman to the guy who did the measurements to the installers I couldn't have asked for more professional workers ! I had things explained for each step. What a great experience and what a great company. I have and will continue to recommend Ecoline for window & door replacements.
Thanks Gail, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our service department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
We had 2 windows replaced by Ecoline Windows in Sept. 2018 & were very impressed by the serviceman Alex who knew exactly how to fix the problem. The one window was a special order with the oak wood trim jam extension. Alex fixed the tight blind problem to perfection.
Hello Bob, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!
Sales Rep Alex was awesome brought to my attention things I did not know they could do ie: vinyl window trim with the frames. Work Crew was very polite, friendly and never late for the job. Our house was left clean and tidy every day after they left. I would highly recommend them 100%
Jan
Thanks for your positive review Janine, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
I needed to replace 7 windows in my home which can be an overwhelming task. So many window companies to choose from and then there is the material that the window is made of and then there is the style, colour etc. I finally chose Ecoline and I am so grateful to their sales representative, Sergey. He explained in great detail the construction of the window and the pros and cons of what I was looking for. The price was reasonable and in line with other competitors. The window installers were great. Petro was very efficient and knew his trade. No time wasted to install the windows. Everything was cleaned up after the install of the windows. Since the install of the windows I am finding less street noise filtering into the house, the air conditioner is not coming on as much which means I am very happy with the windows I chose. The test will come this winter and I will keep you posted whether the windows meet my expectations.
Hello there. We're glad you enjoyed replacing your windows with Ecoline. Please don't hesitate to contact us if you have any questions or concerns in the future. Keep in mind, we do also offer a referral incentive in the event you decide to recommend us to friends or neighbours, Thank you so much.
We had a great experience with Ecoline from start to finish when we needed windows for our 4 season sunroom. The estimate was professional and accurate. The installation went very smoothly and they cleaned up all materials after they were done. I would definitely use them again when we need new windows.
Hello Doug. Thank you very much for your excellent review, we can not be more happier reading such a positive feedback from our customers. Don't hesitate to contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you decide to recommend us to any of your friends or neighbours.
As I was in the market in replacing a few windows, I was a bit overwhelmed on how many window companies there is. My process began with searching online reviews of the various companies. I chose 3 who I felt were rated the best with Ecoline being one of them. Of the 3, Ecoline windows offered me the most impressive presentation at my home. Their salesperson, Iurii, was very knowledgeable and included a sample window to explain the construction and quality of materials used in constructing their windows. I was very impressed. The pricing was very competitive compared to others. When the windows arrived the installers were quick, cleaned everything up, and took the time to go over installing the screens, locking mechanisms etc.
To summarize I chose Ecoline because of the sales presentation, quality of window and finally the price. Very happy and would not hesitate to recommend to my friends.
Thanks, Patricia, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our service department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbors.
Ecoline is superb at collecting your payment once the installation is completed. Getting things repaired is another story.
We had 8 windows replaced first week of April 2018. After a week, we noticed a crack in one of the windows and we promptly reported it to Ecoline on April 16. They promised it will be completed in 4 weeks considering that it still has to be re-manufactured and shipped. It has been 5 weeks now and every time we follow it up, all they say is they will check shipping status without giving information if the manufacturing was even completed. I think they are lying, more than a week and the train has not arrived yet??? Perhaps they haven't even started the manufacturing and they consider it not urgent since we have already paid.
Don't trust this company. Very greedy! I am considering filing a complaint with the Manitoba Consumer Protection Office.
This is in reply to Ecoline's response:
It has been more than 6 weeks now since we last notified Ecoline about the cracked window, and still their response is always once the shipment has arrived they will contact us. They are in this business for a very long time, they should be able to tell us the exact date when the train will arrive ... I am tired of always hearing from them ....next week, next week ... maybe they meant next week of next year? What a way to treat your customer!!!
I don't recommend this company at all.
Hello Bobby, thank you very much for your feedback. Your windows are under warranty with us, we have ordered a new sealed unit for you, as soon as it arrives to our warehouse, we will call you right away to schedule for a service appointment and we will replace this sealed unit free of charge, not even a labour cost, sorry for the inconvenience but please be aware that Canadian Pacific Rail was on strike. Which caused delays with your order.
They did amazing job with installation, they cleaned up, and have a amazing product, would definitely use them again.
Thank you Eli for your positive feedback, Enjoy your new windows and please keep in mind we also offer a referral incentive if you decide to recommend us to any friends of neighbours.
I shopped around and got 4 quotes from different companies to get two windows installed in my kitchen. Ecoline had great reviews online which is why they were one of my choices. The reviews held true, as they were the least expensive quote but also had great service. Install was very quick and everyone was a pleasure to deal with.
Hello Stephanie, thank you very much for such a great review about Ecoline Windows. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
We chose Ecoline due to their competitive rates and the very personable representative who came to our home. He was able to answer all our questions, show us products and made us feel good about choosing Ecoline.
We had our windows (4 sets of 4 bow windows) installed ahead of schedule all done in one day. The installers were professional and did a great job. The windows look great!
Thanks Sarah. We're glad you were satisfied with the replacement. Please contact us if you have any questions about your new windows.
I've used Eco Line Windows before and I have always been a happy customer. The salespeople are very nice and knowledgeable. The install crew is very hard working and professional. I would recommend Eco Line windows. Hassle Free!
Hello Ken,
Thank you for your positive feedback. At Ecoline Windows we strive to be very efficient from start to finish when dealing with the project. Please remember, we are always a phone call away if you have any questions or concerns.
We are certain that you will be enjoying your newly installed windows for years to come.
Very competitive price, the sales offers professional information about products. Finished 3 windows and 1 patio door installation in just one day. They also helped to seal the little leaking of existing patio door in dinning room for free.
Hello Chuan,
Thank you very much for such a great review about Ecoline Windows. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows and the patio door. Please keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Chose ecoline because they had no really negative reviews, had a brutal experience with one of the "top" heavily advertised companies so peer review mattered.
The experience was prompt and professional from the first call to install. Price was reasonable, and so far I am extremely happy with the product and service.
Thanks for your positive review Chris. We're glad you enjoyed replacing your window with Ecoline. Please don't hesitate to contact us if you have any questions or concerns in the future. Keep in mind, we do also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
Ecoline was 1 of 4 quotes provided for our window replacement on our house. They were extremely fast to respond to a request for a quote and came at a time that was convenient for me. They were by far the best price I received and assured me that they could provide wide enough casings to cover any damage to plaster walls from removal. They arrived on time for installation and were quick and efficient to get the job done. The inside and outside of my house looked like new when they were finished and we are extremely pleased with the new windows, and beautiful casings!
Hello Tara,
Thank you very much for such a great review about Ecoline Windows. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time.
Enjoy your new windows, and thank you again.
Great service from start to go finish. They were on time and finished the job with no mess at all!
Our living room and dining room required replacement. Friends of our recommended we contact EcoLine windows for a quote. We did and received a quote and estimated delivery time. We decided to go with EcoLine and gave them the order. When the windows arrived they installed them promptly, cleaning up the debris before they left. Would definitely recommend this company to everyone.
Thank you Kris, We're glad you were satisfied with the replacement process and how the crew handled the post-installation clean up.
My experience with Ecoline Windows far exceeded my expectations. I often got flyers in the mail and I noticed that a few of my neighbors had windows replaced by Ecoline. I did some research online and the reviews consistently described a positive experience.
From the quotation, measuring and installation the customer service was exceptional. Through the entire process I felt reassured that I had chosen a great company.
The installation was flawless and the windows look great. I am very happy with everything and highly recommend Ecoline Windows.
Hello Richard, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew, and our office staff. To build a good reputation and earn customer's trust is one of the hardest things for every business. Don't hesitate to contact us if you have any questions about your new windows. Please keep in mind also, we do offer a referral incentive if you decide to refer us to friends or neighbors.
Thank you.
First of all; they measured wrong! So the windows were just to small and now, we (home owner) have to fix it. We have to mud/sand/paint the walls around the windows. The patio door they put it in, is not vertical at all, it's off by q 1/4" from the top to the bottom. The frame got forced into place and now the frame is crooked. On the exterior wall they pumped that much caulking into the wall and frame that would have never cured. The cap they tried to fill was around 1.5". The whole house stank and our eyes were itchy. I used to be a construction worker, but that kind of work is just disappointing to see. They got rid of their quality process at all. So the installer is collecting the money now. Bottomline: They did a sloppy job, therefore I am not recommending them anymore. And since the quality process got eliminated, the company will be more likely not keep their quality.
The most recent order was installed on July 21st, 2017. The customer reported that there are outstanding issues after the installation on July 24th, 2017 and the service appointment was scheduled for the following week on Aug 4th.
A day prior to the appointment customer notified us that he does not want to have anybody coming out. As such we understood that customer no longer has any issues and were never given a chance to rectify any of the outstanding issues.
We have never gotten rid of our quality process. It has been modified and installers are now responsible for checking their work.
Moreover, the customer did sign the completion form and indicated that everything is up to his satisfaction.
Please do not hesitate to call our service department if the concern is still present.
When things go well, they go well. When things do not - as they did not in my case, this is a terrible company to deal with. They significantly damaged the frame of one window they were replacing, and I had another window installed that was/is not level - to be sure, it is an old house and the frame is not level, but one would assume that the new window would have been made and installed to ensure the best possible results. But no. "Your frame is crooked, so your new window is crooked." This after my initial consult assured me that the retrofitted product would work really well in this location. The installer and his supervisor both assured me that there was no possible way to level the window, but "not to worry, you have a warranty" (I have a warranty against manufacturer defects, not installation problems) And then the salesperson contradicted them by stating that he could send out a new installation team to reinstall the window properly. All complicated by a significant language barrier. I have purchased 7 windows from this company in the last 3 years, but will be going elsewhere from now on. When push comes to shove, it's how a company deals with problems that matters, and these guys don't do it well. Further to the company's response, I did not ask for this window for free (much like I never asked to for any of the other six windows they installed for me for free). I received a small discount (less than 10%) when I made it clear that I found the results of their work unacceptable. I posted a couple of reviews and then received a call from the company's director of operations, seeking to rescind the discount and put my account into arrears based on my negative feedback. When this intimidation tactic failed, he then OFFERED a significant discount on the condition that I remove all negative reviews from social media. I turned down their offer of a re-install, as their own position was that it could not be done better, and I prefer not to repeat my mistakes.
Hello Melissa,
Thank you for your honest feedback. We appreciate that you replaced windows with our company for the past three years and this was your 3rd project with us. We offered you to have our installer come to your residence and address your concerns, in return, you let us know that "it is another day of my life" and you do not want any issues to be resolved, you strictly wanted to get this window free of charge which is unreasonable, because there is nothing wrong with your window. If you like to have your concerns addressed you are free to call us, we will be happy to assist you.
We had Ecoline replace our three bedroom windows. They had sent one of thier guys to measure the windows & give us the quote. Within 6 weeks our new windows arrived as promised, installation went smooth, windows keep cold air out and are very easy to open & clean. Customer service is at the very high level, very responsive and organized company.
5 stars!
We needed to have five of the windows all around our home replaced, and we decided to go with Ecoline Windows for the project. The installation went very well, and everything was good. It was a good experience and we will look at them again when we want to replace other windows.
I was satisfied from the time I have the quote up to the time the windows were installed. a follow up inspection was done too. We'll definitely use them again for exterior project.
Ecoline Windows Winnipeg has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 19 | 74 |
Approved | 18 | 73 |
Unverified | 1 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 4.5/5 | 4.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information |
N/A
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Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Ecoline Windows Winnipeg was awarded Best of TrustedPros in 2019 for Windows and Doors in Winnipeg.
Ecoline Windows Winnipeg was awarded Best of TrustedPros in 2018 for Windows and Doors in Winnipeg.
Main contact(s) | Spencer Black |
Alternate Phone Numbers | 866-644-6418 |
DBA, formally or associated with | Ecoline Windows |
Affiliations or other locations: |
Ecoline Windows Calgary / Calgary (Rated 4.9 / 5) Ecoline Windows Edmonton / Edmonton (Rated 4.7 / 5) |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Contact Ecoline Windows Winnipeg to request insurance details. |
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