We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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My experience with Ecoline Windows far exceeded my expectations. I often got flyers in the mail and I noticed that a few of my neighbors had windows replaced by Ecoline. I did some research online and the reviews consistently described a positive experience.
From the quotation, measuring and installation the customer service was exceptional. Through the entire process I felt reassured that I had chosen a great company.
The installation was flawless and the windows look great. I am very happy with everything and highly recommend Ecoline Windows.
Hello Richard, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew, and our office staff. To build a good reputation and earn customer's trust is one of the hardest things for every business. Don't hesitate to contact us if you have any questions about your new windows. Please keep in mind also, we do offer a referral incentive if you decide to refer us to friends or neighbors.
Thank you.
First of all; they measured wrong! So the windows were just to small and now, we (home owner) have to fix it. We have to mud/sand/paint the walls around the windows. The patio door they put it in, is not vertical at all, it's off by q 1/4" from the top to the bottom. The frame got forced into place and now the frame is crooked. On the exterior wall they pumped that much caulking into the wall and frame that would have never cured. The cap they tried to fill was around 1.5". The whole house stank and our eyes were itchy. I used to be a construction worker, but that kind of work is just disappointing to see. They got rid of their quality process at all. So the installer is collecting the money now. Bottomline: They did a sloppy job, therefore I am not recommending them anymore. And since the quality process got eliminated, the company will be more likely not keep their quality.
The most recent order was installed on July 21st, 2017. The customer reported that there are outstanding issues after the installation on July 24th, 2017 and the service appointment was scheduled for the following week on Aug 4th.
A day prior to the appointment customer notified us that he does not want to have anybody coming out. As such we understood that customer no longer has any issues and were never given a chance to rectify any of the outstanding issues.
We have never gotten rid of our quality process. It has been modified and installers are now responsible for checking their work.
Moreover, the customer did sign the completion form and indicated that everything is up to his satisfaction.
Please do not hesitate to call our service department if the concern is still present.
When things go well, they go well. When things do not - as they did not in my case, this is a terrible company to deal with. They significantly damaged the frame of one window they were replacing, and I had another window installed that was/is not level - to be sure, it is an old house and the frame is not level, but one would assume that the new window would have been made and installed to ensure the best possible results. But no. "Your frame is crooked, so your new window is crooked." This after my initial consult assured me that the retrofitted product would work really well in this location. The installer and his supervisor both assured me that there was no possible way to level the window, but "not to worry, you have a warranty" (I have a warranty against manufacturer defects, not installation problems) And then the salesperson contradicted them by stating that he could send out a new installation team to reinstall the window properly. All complicated by a significant language barrier. I have purchased 7 windows from this company in the last 3 years, but will be going elsewhere from now on. When push comes to shove, it's how a company deals with problems that matters, and these guys don't do it well. Further to the company's response, I did not ask for this window for free (much like I never asked to for any of the other six windows they installed for me for free). I received a small discount (less than 10%) when I made it clear that I found the results of their work unacceptable. I posted a couple of reviews and then received a call from the company's director of operations, seeking to rescind the discount and put my account into arrears based on my negative feedback. When this intimidation tactic failed, he then OFFERED a significant discount on the condition that I remove all negative reviews from social media. I turned down their offer of a re-install, as their own position was that it could not be done better, and I prefer not to repeat my mistakes.
Hello Melissa,
Thank you for your honest feedback. We appreciate that you replaced windows with our company for the past three years and this was your 3rd project with us. We offered you to have our installer come to your residence and address your concerns, in return, you let us know that "it is another day of my life" and you do not want any issues to be resolved, you strictly wanted to get this window free of charge which is unreasonable, because there is nothing wrong with your window. If you like to have your concerns addressed you are free to call us, we will be happy to assist you.
We had Ecoline replace our three bedroom windows. They had sent one of thier guys to measure the windows & give us the quote. Within 6 weeks our new windows arrived as promised, installation went smooth, windows keep cold air out and are very easy to open & clean. Customer service is at the very high level, very responsive and organized company.
5 stars!
We needed to have five of the windows all around our home replaced, and we decided to go with Ecoline Windows for the project. The installation went very well, and everything was good. It was a good experience and we will look at them again when we want to replace other windows.
Ecoline Windows Winnipeg has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 186 |
Approved | 1 | 186 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 | 4.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | N/A |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Main contact(s) | Spencer Black |
Alternate Phone Numbers | 866-644-6418 |
Affiliations or other locations: |
Ecoline Windows and Doors Calgary / Calgary (Rated 4.6 / 5) Ecoline Windows and Doors Edmonton / Edmonton (Rated 4.8 / 5) |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Contact Ecoline Windows Winnipeg to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.