Ekko Cabinetry Ltd.

My wife and I used Ekko Cabinetry for our home renovation, getting new Kitchen cabinets, handles, etc. Were very happy with the process and results. Nice people, no pushy sales tactics, they didn't try to upsell us, or any of that. Products are really nice quality, we love the cabinets and handles. They also really helped us with picking colours and profiles. We did a two tone kitchen so getting the right colours was important, and they really helped with that! Would definitely recommend. It is higher end craftsmanship, but definitely worth it, and reasonable in cost.

The whole EKKO Team did a spectacular kitchen renovation for us. We are ecstatic about it in every way, and couldn’t be more pleased! It was a pleasure working with their Team from start to finish, as they were always open, responsive and accommodating of all our requirements. The only difficulty we had was picking the cabinetry from their large selection of quality cabinets, but that isn’t a complaint, but a compliment. Their personal approach to our kitchen renovation provided us with the necessary confidence at every step and they certainly know what they're doing. We had a high degree of comfort knowing we were working with an honest, reputable company, which ultimately provided us with real value for the money spent.

We were especially impressed by all their people -- without exception. From our initial conversation with Erin about our needs, her innovative design, until final installation by Stan, it couldn’t have been better. The attention to detail was so much appreciated because we are really picky people. We would be most pleased to recommend EKKO for any kitchen renovation, as at the end of the day we are much more than pleased with all aspects of our kitchen! Well done – Bravo EKKO!!

Our initial positive experience with Ekko's design staff turned very disappointing once the product was delivered and installed. The product comes from Norcraft in Winnipeg, and many pieces had scratches and pock marks, pieces were out of square, incorrectly sized or just plain missing. Laminate was in many places rough, scratched, or the wrong colour. Some of the abrasions on pieces may have occurred during shipping, but they still shouldn't have attempted to install them. Ekko's repeated line was "just let us install it." So, giving them the benefit of the doubt, we did. The installer utilized a lot of "cheats" to get the cupboards in, which then impacted the countertop installation, the electrical work, etc. The installer even used a tablesaw directly overtop brand new soft close drawer glides, covering them in sawdust! It was a battle to get them replaced. Many pieces had to be reordered, only to have them delivered with runs in the lacquer, dents in the fronts of the doors, "chatter" on some gable pieces, etc. After 6 months of reordering numerous pieces (we're talking 3 times, 4 times, some up to 6 times!) we finally gave up and finished the job ourselves. Ekko wanted us to reorder the deficient pieces a 7th time! Ekko would not take ownership of these issues. We felt they hoped we'd eventually just give up in frustration and accept the substandard quality in order to get on with our reno and subsequent move. The product may come from Norcraft, but Ekko is acting as their frontman, and not once did Ekko demand that Norcraft send a quality product, consistent with the price they're charging customers (we're not talking big box store prices here.)

Ekko is offering us a 10% reduction on the full price of the cabinets, which we feel is insufficient considering we have incurred extra costs in contracting the remaining pieces ourselves, paying to have them installed, and for all the touch-ups and levelling that they couldn't be bothered doing. They have apparently switched suppliers since our kitchen fiasco (I'm told there was another as well,) which may benefit the next customer, but we are left with poorly fabricated cabinets, covered in "cover-ups" to hide the flaws, and additional expenses. This has not been a positive experience.