We at Ekko Cabinetry have a first hand understanding of the co-creative process. Working with families to merge design and function, while reflecting lifestyle comes naturally to us. We are a family after all. Collectively the ekko founders boast well over a century of experience in the ktichen cabinetry and construction industry. We beleive that all ou read more...
Third and final follow-up: Ekko has done the right thing and reimbursed us for the costs incurred to finish the job ourselves, without insisting we remove any online postings. Shouldn't have taken 6 weeks and this much effort on our part, but as the saying goes...better late than never.
As a follow-up to my review posted June 7th, 2012, Ekko Cabinetry has offered to reimburse us the costs we incurred fabricating the final 3 gables ourselves, as well as installation and all the touch-ups, and one months' interest costs to make amends for the 6 month delay while pieces were continually re-ordered. However, they will ONLY reimburse us these costs if we agree to remove the reviews we have posted on sites like this. It would obviously be in our financial best interest to take their offer, but we feel we should not be forced to remove the reviews in order to have these costs covered. We think a good company deserves a good review and a company that doesn't get one has to alter their business practices to correct, not cover-up, their deficiencies.
Instead of making changes based on the numerous things that went wrong with our kitchen cabinets, they're switching to a different supplier, and carrying on with business as usual. And it would appear they are soliciting positive reviews to counter ours. A good company learns from it's mistakes, it doesn't refuse to take responsibility for them.
Anyone wishing to tour our kitchen, or our basement (where many of the rejected pieces still reside) before they make a cabinet company selection is welcome. 403-277-3493
The whole EKKO Team did a spectacular kitchen renovation for us. We are ecstatic about it in every way, and couldnâ€™t be more pleased! It was a pleasure working with their Team from start to finish, as they were always open, responsive and accommodating of all our requirements. The only difficulty we had was picking the cabinetry from their large selection of quality cabinets, but that isnâ€™t a complaint, but a compliment. Their personal approach to our kitchen renovation provided us with the necessary confidence at every step and they certainly know what they're doing. We had a high degree of comfort knowing we were working with an honest, reputable company, which ultimately provided us with real value for the money spent.
We were especially impressed by all their people -- without exception. From our initial conversation with Erin about our needs, her innovative design, until final installation by Stan, it couldnâ€™t have been better. The attention to detail was so much appreciated because we are really picky people. We would be most pleased to recommend EKKO for any kitchen renovation, as at the end of the day we are much more than pleased with all aspects of our kitchen! Well done â€“ Bravo EKKO!!
Our initial positive experience with Ekko's design staff turned very disappointing once the product was delivered and installed. The product comes from Norcraft in Winnipeg, and many pieces had scratches and pock marks, pieces were out of square, incorrectly sized or just plain missing. Laminate was in many places rough, scratched, or the wrong colour. Some of the abrasions on pieces may have occurred during shipping, but they still shouldn't have attempted to install them. Ekko's repeated line was "just let us install it." So, giving them the benefit of the doubt, we did. The installer utilized a lot of "cheats" to get the cupboards in, which then impacted the countertop installation, the electrical work, etc. The installer even used a tablesaw directly overtop brand new soft close drawer glides, covering them in sawdust! It was a battle to get them replaced. Many pieces had to be reordered, only to have them delivered with runs in the lacquer, dents in the fronts of the doors, "chatter" on some gable pieces, etc. After 6 months of reordering numerous pieces (we're talking 3 times, 4 times, some up to 6 times!) we finally gave up and finished the job ourselves. Ekko wanted us to reorder the deficient pieces a 7th time! Ekko would not take ownership of these issues. We felt they hoped we'd eventually just give up in frustration and accept the substandard quality in order to get on with our reno and subsequent move. The product may come from Norcraft, but Ekko is acting as their frontman, and not once did Ekko demand that Norcraft send a quality product, consistent with the price they're charging customers (we're not talking big box store prices here.)
Ekko is offering us a 10% reduction on the full price of the cabinets, which we feel is insufficient considering we have incurred extra costs in contracting the remaining pieces ourselves, paying to have them installed, and for all the touch-ups and levelling that they couldn't be bothered doing. They have apparently switched suppliers since our kitchen fiasco (I'm told there was another as well,) which may benefit the next customer, but we are left with poorly fabricated cabinets, covered in "cover-ups" to hide the flaws, and additional expenses. This has not been a positive experience.
Ekko Cabinetry Ltd. has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2008|
|Member of TrustedPros Since||2010|
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Ekko cabinetry works alongside Fine Line Granite to bring you seamless coordinated collaboration of skilled trades and the peace of mind that structure supports beauty on both ends. Granite countertops,marble ,stainless steel countertops,quartz countertops, glass and butcher block are all available.
Custom cabinetry to reflect your lifestyle. Off site manufacturing to reflect your timeline. We are happy to supply you with a competitive bid, but the value lies in the efficiency of our process and strong understanding that comes with an expertise and focus on kitchen design.
Full kitchen Renovations are simplified when coordinated efforts between supplier and contractor are second nature. Ekko cabinetry has strong relationships with our renovation specialists. We are happy to help with design to completion on your dream kitchen.
After a restoration is complete, the last thing you need to worry about is the quality of the materials chosen. Choose right from the beginning, and enjoy the peace of mind that comes with cabinetry built to last.
We provide full design services through our interior designers. Staying on top of trends, and keeping functionality at the forefront of design is an invaluable asset to the future enjoyment of your kitchen.
From the design planning of a basement renovation, to construction and installation Ekko cabinetry can align you with the trades you need for a well planned and beautiful upscale basement remodel.
We are happy to assist you in finding the best trades for your renovation or new build. Ekko cabinetry is comprised of some of the most experienced and highly regarded tradesmen in Calgary.
Beautiful built in fireplace and entertainment centers are a specialty. Ekko cabinetry can match your kitchen and home cabinetry for a cohesive home design.
Upscale closet design and renovation are one of our designer's strong points. Call us today to get your dream closet concepts in order.
Ekko cabinetry works with a variety of trades from planning stages to carpentry we can align you with reputable and trustworthy trades.
Quality bathroom remodels call for great design and cabinets that last. A spa inspired retreat starts with a visit to Ekko cabinetry.
Ekko cabinetry provides quality custom cabinetry. Built off site to respect your timeline and the cleanliness of your home.
We at Ekko Cabinetry have a first hand understanding of the co-creative process. Working with families to merge design and function, while reflecting lifestyle comes naturally to us. We are a family after all. Collectively the ekko founders boast well over a century of experience in the ktichen cabinetry and construction industry. We beleive that all our clients deserve to have the full confidence in the abilities of the trades selected for their projects. A long standing presence in our market has forged and sustains strong relationships among peers and suppliers. Our clients all share a confidence in our ability to provide on time and on budget delivery and installations. This warranted confidence also applies to the quality of product and craftsmanship that we take care to deliver. Our reputation in excellence continues to shine long after we've completed a project.
Together, we at Ekko Cabinetry have fostered the philosophy of being stewards of our trade. We aim to create comforting, efficient spaces that make a statement about our clients. Ekko is fuelled on our collective integrity for our customers, associates and suppliers. Holding true to our family values.
Our cabinets are manufactured in Canada and we have a sincere intention to facilitate the movement and demand for local sources of products withing the new construction and renovations industry.
Ekko Cabinetry is about people. Designed and crafted around lifestyles. Beautiful, and well planned out design becomes a reason for our clients to gather often, and talk more. Bringing people home.
|Main contact(s):||Desere Pressey , Scott Hunter|
|Alternate Phone Numbers:||403-875-7165,|
|Listed with TrustedPros since:||2010|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||No|
|Licensing information:||Contact Ekko Cabinetry Ltd. to request licensing info.|
|Insurance information:||Contact Ekko Cabinetry Ltd. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.