There were a number of mistakes made during the build that were never rectified. For example: The front gate wouldn't close properly. I pointed out the problem with the gate immediately. Chris blamed that on the weather. This problem was never addressed. After all, it wasn't the builders' fault.
After I took possession of the house, I found out that the house inspection was never completed. I asked Security Codes to please provide it. The inspector came into the home and denied approval based on a few minor issues. Elevation Homes & Design blamed the inspector. They denied that these minor issues were wrong. It was the inspector who didn't know his job.
I hired a landscaper to do the yard. I was informed that the grade in the back yard was done incorrectly. He had to put in extra hours and extra dirt to bring it up to standard. The town gave me permission to leave the yard as is, due to the difficulty and expense it would be to redo it, only because of the work that the landscaper put in to correct the builders' mistakes.
My house is less than 3 years old. I have already had to fix a number of plumbing issues: one that resulted in a flood that cost my home insurer money and disrupted my tenants for a few days. A connection in the pipes from the bathroom sink broke due to substandard material. Then the upstairs tub faucets seized up and had to be replaced. The grout around the sink upstairs had worn out and I had to replace that. One window - the inside pane - has mysteriously cracked. No known reason by anyone present at the time. This is after only 2 years of normal wear and tear. A brand new house. Everything new.
Because I have tenants, I knew I would need to paint more often than average. I hired a professional to repaint the downstairs suite. I was glad to do this because I had not been happy with the original paint job. The painter informed me that the suite had not been fully painted in the past. It was only the primer coat that had been on. No final coat had been applied.
My experience with this builder has left me with this lesson: if you want to use this builder, you will need to be on top of them. I was not in the position to babysit. The result of the Slave Lake wildfires in 2011 and the lengthy time it took to rebuild my home forced me to live in the city. I now live in a house that is around 50 years old. I rent out my brand new 2 year old house. I am much happier with my old house. It has not given me any problems in the past 4 years and yet my new house has given me more than enough in only the 2.5 years I've had it!
Response from Elevation Homes and Design Ltd
All the above issues were found to be not a fault by the Warranty Company. No Warranty issues were mandated to us from the Warranty Company. Inspectors were never blamed for any discrepancy and work only proceeded once the Municipal Inspections were done and passed as per Alberta Building Codes.
Gate was Frost Heave and explained. 1 post by house (warmer by foundation) one not by house.
Your yard was graded with the Town of Slave Lake Inspector on site and graded to his on site recommendations. Your rear neighbor had their fence with a raised garden in your yard for past decade or more. We pointed this out to you and that is where your grade issues arose from. City Inspector can confirm this.
Water into your home was due to the removal of ALL exterior rain leaders so water drained against foundation. Grade was also not maintained as per Homowner responsibilities and Home Warranty documents. I have pictures of rain leaders removed and negative grade to home after 1st winter. I can submit these to this site with home owners permission and removed rain leaders and negative grade are clearly visible. Water must have a way to move away from a foundation.(grade settles on new homes)
Sinks are not grouted in. We use silicone.
Plumbing connections break when hit. I imagine the renter pushed a basket or something hard enough under the sink to break a joint.
Faucets do not all seize up. If water is hard the cartridge can calcify but rarely in 2 years. You do not replace a faucet. Only the cartridge.
Inside pane cracking. This was brought to the manufacturers attention (Jeld Wen). Deemed damage.. probably renter.
The house was painted. We do not get occupancy Certificate with Primer only nor will Home Warranty inspector pass if only a Primer. The painter was incorrect.
Elevation Homes has built many homes over the years and we stand by our work. We work to rectify issues (homes have many parts and issues can arise) with home owners to their and the Warranty Companies satisfaction.
This homeowner was directed to the Warranty Company as we felt we could not explain or correct any work to their satisfaction. We were not asked by the Warranty Company to deal with any of the above issues. Photos were submitted to the Warranty Company.