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After three months our carpet started showing significant signs of wear and fiber unravelling. Over the course of three months we had numerous emails and telephone communication with the manager who we believe at that time to be the owners son. This should have been a red flag for us but felt there was a chance for some sort of resolution as we were repeat customers. NO SUCH LUCK!!! He made it very clear that he would NOT personally come to our home and see first hand what our concerns were. This was our second purchase now totaling approximately 2000 square feet of flooring and we still yet had two large rooms left to do. We were astounded with his approach to our dissatisfaction. Our experience revealed that The End Of The Roll does not stand behind this particular product they sell nor does the manufacturer. It was blatantly obvious that customer service and satisfaction is not a priority at End Of The Roll.
We will never do business at any End Of The Roll or affiliate stores and certainly could never recommend them to others.
We have since purchased carpet from Kelowna Carpet Super Store and found Shaun to be very helpful. We experienced a real sense of customer satisfaction
Sufficient data is not available to establish a TrustScore for End Of The Roll Discount Carpet & Flooring. The average TrustScore™ for other businesses providing similar services in Kelowna and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Company Website||Not yet provided|
|Social Media Profiles||N/A|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||N/A|
|Listed With TrustedPros Since||2013|
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|Listed with TrustedPros since:||2013|
|Accepts credit cards:||N/A|
|24 Hour emergency service:||N/A|
|Licensing information:||Contact End Of The Roll Discount Carpet & Flooring to request licensing info.|
|Insurance information:||Contact End Of The Roll Discount Carpet & Flooring to request insurance details.|
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