Enviro Paving Edmonton

This is a terrible company that does not follow-through with their commitments. It's been over a year and my mother's driveway is still not complete.

Contracted enviro paving for a job on February 3, 2021. I cancelled the contract on 9th of February as per their ‘right to cancel’ clause and requested my $2000 refund. The cancellation was acknowledged with the response that the matter had been forwarded to the office. I contacted enviropaving a week later and left a message. I received a call to indicate that the check was in the mail. I have yet to receive my refund. I have made repeated efforts to contact both Jason and the company, to no avail.

We were extremely disappointed with the customer service provided by Jason Schoenau and Enviro Paving.  He was very friendly and attentive while collecting our deposit, but it was all downhill from there.  We waited exactly two months from the time we handed over a deposit to when our sidewalks were actually finished, so don't expect to have them done right away.  The first appointment we had scheduled, nobody showed up and we never even got a phone call.  After rescheduling with their head office, the second scheduled day came and went with nobody showing up and no phone call again.  

After leaving a message telling him how upset I was, he finally sent over a crew who ripped out the grass in our backyard where entirely new sidewalks were going and they left the grass in a huge pile on our driveway and said they would eventually remove it.  Then the third scheduled appointment came and we didn't expect anyone to show up because it was raining.  Even so, once again, we received no phone call, not even to reschedule.  Jason never EVER replies to phone messages or texts.  When I left messages with their head office, they never returned them either.  

After the fifth appointment was scheduled and nobody showed up, I called to see where they were, it turned out that the whole crew just happened to call in sick.  Then a few days later some guys showed up and packed down the gravel.  Then out of the blue, a few days after that, the whole crew showed up to install the new sidewalks and cover up the existing ones.  They finished in about six hours and had to be constantly monitored because they kept missing spots or didn't even out the mix properly, leaving lines and bumps and dents.  It is hard to get this to look perfect, but it would have been nice to have a crew who put forth their best effort or showed at least some pride in their work.  When they finished, some of them kept stepping in it and had to repair it over and over.  I had to trim some edges myself the next day because it looked terrible.

We chose a tan color of the rubber compound, which turned out much better in color than the sample Jason originally showed us, so I was pleased.  However, the tan mix came out uneven in many areas resulting in blotches and discoloration in a few areas that look like oil stains.  They said the color would even out when it dried, but it never did.  Some of Jason's crew were quite lazy and most were new.  The grass they left on our driveway sat there for TWO MONTHS so I left Jason two more messages to remove it and he never did return either call or remove the grass.  My wife and I had to remove the grass ourselves which was now one big heavy pile of molding sludge.  Thanks Jason, for the pathetic customer service and for the way you treat your customers.  I eventually called the head office and complained and once again they offered to connect me with Jason, but I told them not to bother.  

When I paid them for the work done so far, I still owed them $500, because I wanted them to come back and fix the discoloration and redo the front steps before paying the rest.  Apparently, this was a lot more than $500 of work, so Jason didn't even bother to call or come back.  They won't be able to fix everything unless they rip it all out and start over.  On top of that, the head office said they won't honor our five year warranty until I pay in full.  They offered to send someone back to fix everything, but I'm afraid they will just make it look worse than it already does.  I might call them in the future and I might not.  

The product is pretty good, but Jason really needs to learn how to treat his customers, and lacks respect, consideration and professionalism which is why I was compelled to write this review to let everyone know that I do NOT recommend this company.  There is a reason they have an "F" rating on the Better Business Bureau website.