This Maple Ridge area design build company is rated 1.0 from 2 reviews. Services offered include design build, home improvement and custom construction work. Read their reviews, ask about license and insurance information, and request a quote.
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We have lived in our “Epic” home for almost 3 years now and it has been an EPIC disappointment. It has been a frustrating and disheartening 3 years as we have been dealing with our deficiency list to this day.
First off be prepared to waste your time off. They come to your home to “fix” your deficiency but nothing gets done because half the time, they are just chatting. Among some of the conversations include: “don’t expect too much since this is just a starter home.” I know the market is crazy right now, but I paid this much for a “starter home”?!?! Don’t they take pride in their product? Be prepared to have this (dealing with your deficiencies) as a second job. Much of my vacation days were wasted because I was waiting on people to show up and actually do work.
Second, it took a VERY long time to get people to come in to do service appointments for the deficiencies. Emails to the Service desk gets unanswered until I continue to follow up on them or else they get forgotten. They say they would get back to me within the next day. I don’t hear from them until I email again the next week to follow up only to get another email stating “sorry, I will get back to you soon.” This had happened far too many times.
Now, most of our deficiencies have gotten dealt with. However, with the last few, Epic Homes has decided to back out of their promises to us and are finding any excuse not to deal with it. Ryan, the owner, has stated in an email that they have “spent a considerable amount of time in [our] home … to be working on a home 2.5 years after possession is not only unacceptable, it also becomes very confusing as we are working on a home that is now well past all normal warranty periods outside of the 5 year water penetration, and 10 year structural”. Well whose fault is that when it takes forever to get follow up? Our deficiencies that are left were noted before the 6 month mark. Their excuse last year was COVID restrictions despite most of the deficiencies were on the outside of the home.
We have all their emails from the past 3 years with their promises that they made and broke. Please do your research about buying your new home. Talk to people that have lived in their homes for a while who don’t have anything to lose. and if you still want to go through the headaches and misery of buying an Epic home, make sure you contact the WBI Warranty before your 1 year mark is up. Epic was smart with this as they dragged the process out making promises so we had hope and never thought we had to go through WBI.
Epic has gone through many service people in the time that we have been dealing with them which goes to show what kind of company this is.
Don't buy from this developer! They use cheap material and their customer service department are lacking. Still waiting for pre-inspection repairs one year later. Don't buy from this poor developer. They've moved on to their new site at Fern Creek and I'm still waiting for repairs.
Sufficient data is not available to establish a TrustScore for Epic Homes. The average TrustScore™ for other businesses providing similar services in Maple Ridge and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
Additional services may be offered by this company. Please contact Epic Homes to inquire about their full list of services.
Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Commercial Renovations, Countertops, Drywalling, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundations, Framing, Garage Construction, Home Additions, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Non Slip Treatments, Painting, Plastering, Shed Construction, Sunrooms, Tiling, Wallpapering
This Maple Ridge area design build company is rated 1.0 from 2 reviews. Services offered include design build, home improvement and custom construction work. Read their reviews, ask about license and insurance information, and request a quote.
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