Everest Windows and Doors is a full-service production, sales, distribution, and installation company. We service the Greater Toronto Area and South Western Ontario; Newmarket, Hamilton, Vaughan, Mississauga, Whitby, Brampton, Stoney Creek, Etobicoke, and Caledon. Our motto is “Customer for Life”. Our clients c read more...
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First off I would like to say we have a lot of experience with home renos and construction and good knowledge of how things should work. The installers came to install a new patio door for us and it was pouring rain and they should have put a tarp over the work area so that it will remain dry. I even offered one of our tarps when we saw they were proceeding with work in the pouring rain. Anyone knows that you don’t wanna have water going into areas that you’re going to be glueing and caulking, so this was my first alarm. Also, these guys never offered any information and we asked questions about certain things, we were shrugged off and told they are just installers. Well installers should know their product right? Anyway, once they took the patio door out, they were starting to install the new door when I noticed that on the corners the wood was completely rotten and Needed to be replaced. I told them they had to replace it and they argued with me and said no, and I said you will not be installing the store unless you replace this wood so reluctantly, they finally cut the rotted pieces out and replaced it. However, had I not insisted upon this they would’ve proceeded to put in a $2500 patio door onto rotted wood, which would have affected how the door open and close not to mention, it was just not the way to do things. Even with the wood replacement he put in it should’ve been glued and screwed, and he simply nailed it in with a nail gun. At that point, because of the fact that they didn’t speak any English you couldn’t communicate that and because of the pouring rain and my concern about them doing any worse of a job, I let it go. I also contacted their office and the girl there was so rude to me. I couldn’t believe it! She did nothing to calm my fears on my concerns and told me that this guy was her best installer. Well, I’m sorry, but I’ve had a lot of work done before and I’ve never seen such unprofessional people in my life, both from a customer service and knowledge standpoint. The other thing is the workers were wearing T-shirts for another company which made me them think that this was a side hustle… Meaning that you’ve got no back up. In the end they finished the job but I don’t think it was done right. They should have spray foamed in between some of the areas and I even offered my level because I didn’t see him using it… Anyway, the door is working OK but my fears is that this will come back to haunt us if something happens down the road. We did hold back $200 because there was dirt trapped in between one of the windows and a seal which was very unsightly and should not have been. When I called the office to tell her that she said don’t send me pictures because I’m not in the office until 3 o’clock on Monday because we’re closed, but then I’m thinking why did she answer the phone then if she is not in the office or if it’s closed? And what reputable company has their workers out on a Saturday which would be one of their busiest install days, and not have somebody in the office? Anyway, all of this led to much suspicion and I would absolutely not recommend using this company again.
First and foremost, I'd like to sincerely apologize for the experience you had with our installation team and subsequent interactions with our office. Your feedback is invaluable, and it's clear that in this instance, we didn't meet the high standards we strive for.
To address your concerns:
1. We believe that every member of our team, from installers to office staff, should be well-informed and courteous. I regret that you felt brushed off and that communication was a challenge. We will address this with the team involved to ensure more transparent and effective communication in the future.
2. We are deeply sorry for the frustration caused by our office interactions.
3. About the T-shirts from another company, I'd like to clarify that sometimes we collaborate with partners for specific projects, but it's our responsibility to ensure that any outsourced personnel meet our quality standards.
4. I can assure you, Sigrid, that we're taking your feedback to heart and will be using it as a learning opportunity. We're committed to continuous improvement and to ensuring that situations like this don't happen in the future.
5. We have tried reaching out for potential solutions and ensure your door is in optimal condition. We appreciate the trust you placed in our company, and I'd like to do everything in our capacity to rectify this situation.
Everest Windows and Doors Inc.
Vlad was very friendly and courteous! Communication was easy and payment was convenient through interac. When the window didn't come on time from his supplier, he contacted me and we were able to reschedule with no issues. He came to do the work when he said he was coming and completed the work as expected. Thank you!
Thank you for your business !
The installers where professionals, they did great job, very efficient and the the job was absolutely superb, it was also outstanding speed in finishing the job one week ahead of schedule. I wanna thank you entire crew and their customer service who was very helpful from the beginning.
I strongly recommend Everest windows and doors.
Thank you for your business.
Well, it's been a hellish 11 months. This company has been a horror to deal with. From demanding more money after the fact, to outright refusal to fix massive errors in their installations. The multi year warranty really means nothing if the company doesn't come out to fix or repair it. So at the end of the day, I have no warranty, was bullied to pay more than the written contract. (which I did not). Contracts are contracts and I refused to be bullied for extra cash. Despite the fact I did pay cash no tax, which was nice at the time. I feel riddled with regret I ever contacted this company. Basically the shakedown for more money and refusal to fix a MAJOR problem 4 months after installation. Do yourself a favour and keep looking. This has been the worst most unprofessional company I have dealt with to date in my life. I am 44. So I hope this rock bottom helps you learn from my errors. Contract seems to mean 0. So sad.
I contacted Everest to replace our old front and side door. Everest responded immediately and had someone come out within the next day to meet with us. They went through the whole process and explained what would be done. The installer was helpful and took more measurements to ensure the product was just right. The installation for both doors took approx. 5 hours. They were extremely detailed and cleaned every last piece of debris even taking away the old doors. They explained all the features and walked me through the process. I would use again for our sliding door and would recommend to anyone else.
Thank you JP. We appreciate your business.
Was get our front door done by Everest and we happy with our experience best price great timing in 3 weeks we get our fiberglass door done sales man Arthur was stay behind our project from beginning to the end thank you!
Thank you will look forward to do your windows.
Very professional service for make and egress window for my basement. Every thing was done according to the Ontario Building Codes. Neat and clean workmanship, quality window and affordable pricing.
Those who are renting their basement and dont have a second exit, I would highly recommend to get the egress window. And choose Everest Windows and Doors for this job.
Thank you. We appreciate your business.
We are very pleased with the newly replaced windows - the job Everest Windows did for us. Windows look great both inside and outside bringing dramatic facelift to our older house. Efficient communication, punctuality, attention to detail and excellent workmanship were what Everest crew brought to the job. The competitive pricing option offered by this company was a cherry on top.
Thank you for Choosing Everest Windows and Doors Inc. for your project.
Everest Windows and Doors Inc. has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Woodbridge and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Everest Windows provides durable, Canadian-made windows with a meticulous installation process. Everest Windows offers only the highest quality uPVC energy-star certified windows for affordable and reasonable prices.
Custom Egress Windows by Everest to Keep You Safe in your Ontario Home. Egress windows are in high demand, due to their added safety benefits. Egress windows have to be installed properly according to new regulations that meet the provincial fire safety code standard.
Everest Windows and Doors is a full-service production, sales, distribution, and installation company. We service the Greater Toronto Area and South Western Ontario; Newmarket, Hamilton, Vaughan, Mississauga, Whitby, Brampton, Stoney Creek, Etobicoke, and Caledon.
Our motto is Customer for Life . Our clients choose our products and services to enjoy a peace of mind for years to come, that they won t need to replace their windows and doors again for as long as they own their home.
Our products are manufactured and designed with the highest precision and craftsmanship. We offer architects, contractors, and developers exciting new possibilities in window & door performance and design.
|Main contact(s)||Leonid Raber , Leonid Raber|
|Alternate Phone Numbers||416-837-1080,|
|Listed with TrustedPros since:||2017|
|Warranty||Our Windows and Doors have a 25-year unlimited warranty for quality products at affordable prices. You, the customer, is our top priority and we prove that by being diligent and professional in every single project. Whether you need a small basement window replacement, custom patio doors installation or a major renovation project on a multiplex property that includes both windows and doors. We are here to provide you with a peace of mind for years to come. Our windows and doors stand the test of time. Over a 1,000 satisfied customers can't be wrong, join our growing family. We service all of the Greater Toronto Area and South Western Ontario; Toronto, Newmarket, Hamilton, Vaughan, Mississauga, Whitby, Brampton, Stoney Creek, Etobicoke, and Caledon.|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Everest Windows and Doors Inc. to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.