Exclusive Kitchens Granite & Flooring Inc

These guys are a rip off. By the time they left nothing was operational, Costed me $20000 more to make my hope living worthy after I paid them 55,000. They left holes in my ceiling, electrical box, bathroom they installed was leaking to the basement and I had mold. Electrical lines were left unsecured. He just wanted money every week even though we had a contract with the schedule of payments.

I just wanted him out of my house so paid the balance and hires someone else to finish the job. I am filing a law suit in the court again this company.

In April 2017, Michael Roberts was contracted to renovate my house in Pickering Ontario. As part of the agreement he gave a two-year warranty.

He seemed very professional at first.

The plan was for our family to continue to live in the house during the renovations. Despite this plan, he was extremely disorganized during the renovations- he would start one part of the job, not finish and move to another part. This made things very stressful to live in the house as it was understood that he would finish rooms in segments before moving to other rooms.

As the job progressed it was obvious that the quality of the work was very poor. The newly repaired living room floors squeaked very loudly. When asked about it he said it was because of the way the Joyce was installed.

Two months into the renovations, he left the country to travel to Barbados and I found out at that time that he would be going once per month. By August when I had made the last payment, I reminded him that the laundry room was not yet completed, and he said he had forgotten about it. However, he never returned to complete it. Later I discovered that he also had not fixed the vents from the basement to the kitchen as had been agreed upon. I called him and when he came, I pointed all the problems I had observed:

1. The backsplash in the kitchen was uneven

2. The tiles on the kitchen floor had holes in them

3. There was a crack in the counter near the sink

He left promising to return with the material and necessary tools to fix the problems. That was the last time I saw him. Over the remaining months of 2017, I phoned him many times. Each time he promised to come but never did. I sent him a note via a mutual friend. He didn’t respond. In December I e-mailed him. He suggested I get someone to finish the job and send him the bill. In early January 2018 he responded to my e-mail asking me to send him a list of the things that needed to be done. I sent him the list and gave him two weeks to come. He responded with a promise to come the following Monday January 7th, 2018. He never came. I kept calling him, but he blocked my calls and didn’t answer. On Jan 25th, 2018, I called him from a different number, and he answered the phone. He said he had been busy but would call me in two days to let me know when he was coming. That was the last time I was able to communicate with him.

Within 2 months of competing the job more problems began to show up in his workmanship:

1. There were holes in the tiles near the shower in the bathroom

2. Holes around the tub and stickiness on the walls

3. The toilets were shaking

4. The covering in the sink was not sealed, so water collected in the sink which eventually opened allowing the water to flow out

5. In the ensuite bathroom, there are holes along the floor due the tiles that were not properly sealed

6. There are squeaking all over the house in areas where he had installed new hardwood

7. We couldn’t use the main shower for months because of a leak in which the water came down on the main floor ceiling. The water marks are still obvious

8. The staircase he fixed is uneven and the landing is moving and not properly secure.

Michael Roberts is not an honest man. His workmanship is poor, and he does not keep his word. After waiting for 6 years to do the renovations on our house, he robbed my family of our money and the ability to live comfortable in our home.

I liked the service offered by Exclusive Kitchens Granite & Flooring Inc. From the initial contact of site visit, quotation and timely commencement of the project, I've found nothing but complete professionalism and communication. The actual job was well done and we are very happy with our renovated kitchen. I would definitely use there services again.