Fair Deal Heating & Air Conditioning

Hello, I have had my furnace installed since Aug and here is my review!

I have been looking into a new air conditioner and furnace.

I saw such good reviews of newlyborn on RedFlag Deals from Fair Deal Heating and Air conditioning that I decided to send him a message. He responded right away and asked a few questions. He stopped by and saw both my air con and furnace and suggested I do the furnace first and the air con later. Within less then a week I now have a new furnace installed! What fantastic customer service this company has! Something I have been putting off for way too long because I wasn't sure where to start. Ash and his team were a pleasure to deal with and I look forward to using them again when I'm ready for the air conditioner! = happy customers.

We decided to replace our aging HVAC & 36 year old water heater before they failed, and also wanted to revise some ductwork during the process. Called Ash for a quote, he promptly provided a competitive price and offered a few options to save some money, and was able to offer an immediate installation. I had many questions about the different furnace options; Ash was very helpful providing us information needed to decide on the right options. His installation crew Raj & Lavi were very courteous, efficient and hard-working; they accommodated the changes to the configuration that I wanted, perfectly. I am very pleased with the overall project and the workmanship. The new 96% single stage furnace is whisper quiet compared to the old mid-efficiency furnace. I would definitely recommend Fair Deal; Ash and his team did a great job.

Summary: great pricing, excellent service, outstanding workmanship. Answers questions via WhatsApp very quickly and thoroughly. Highly recommended!

Details:

I reached out to Fair Deal Heating and Conditioning early September 2020 via phone call. Ash picked up nearly right away and I explained that I was interested in replacing my furnace.

He asked me to send pictures of the current set up via WhatsApp, and within a few minutes of sending them, Ash called me back to explain my options and arranged for an in-person assessment with a free quote for the VERY NEXT DAY.

For the in person assessment, Ash himself was not there but his team was punctual, professional, and polite. The team did not provide the quote on the spot (I assume they relayed the details of the assessment to Ash), however Ash provided the quote within a few hours by WhatsApp.

My job was a little complex in that - on top of replacing my current furnace with a new high efficiency one - it also involved some work to bring my furnace room up to code, rotating a water heater, and working in a very tight space. Still, the price that Ash quoted was incredibly competitive compared to others. During this process, I must have asked 10-15 questions involving the model of the furnace, the process, the time needed to install, warranty, filters... Ash took care of all of that with patience.

The assessment was September 10.We arranged for the installation to be September 14. That day, his team came back and did the work in an efficient and professional manner. It involved some challenges that arose due to my extra request to put in a new thermostat that required an extra wire, but this was handled with expertise.

The job took a full day and I connected with Ash regarding payment. To my delight, Ash - in an act of outstanding honesty and transparency - noted that the job, which was notably complex - was not as convoluted as originally anticipated, and therefore charged LESS than he initially quoted, explaining that it was fair. Remember, the original quote was ALREADY the most competitive... So this was amazing.

I wholeheartedly recommend Ash and the team at Fair Deals here - and have been recommending to my friends and neighbours as well.

Ash is the best. I'm so happy I found him to help my family out when we needed help right away.

Our AC stopped working last year in the middle of a really really hot day, Ash made himself available right away and explained what was going on with our AC so I could understand. His repair was quick and price was very reasonable.

Later that year our Furnace stopped working in the middle of freezing cold temperatures. Ash once again came to the rescue and diagnosed the issue and let us know we needed a new furnace. He laid out a few options for us, price was very reasonable compared to other offers and he was able to have his team replace the furnace within 24-48hrs of diagnostic. His team were very responsible and respectful of our house and replaced the furnace in good time. Clean and efficient.

I highly recommend anyone to give Ash a call in the event you have issues. He is a good guy and can be trusted.

Last November my furnace stopped working (no heat, error: Limit Fault), but I restarted it and it seems that everything was OK. Just to be sure/safe I found some company that came on Nov 19th to do furnace tunning/cleanup and general checkup (cost 129$). When the technician checked the carbon monoxide level in the furnace, it was showing 600 (of something), way above allowed limits and my furnace was shut down on the spot. I was told that this high carbon monoxide level indicates that the heat exchanger is cracked and I need to either fix it or replace the furnace. As my furnace was 15yr old Carrier Infinity 96 without warranty, I was told that furnace replacement was the best way to go. So at about noon on Nov 19th my furnace was off and I needed to buy a new furnace ASAP.

Within a few hours I had multiple quotes for furnace replacement, usually at my request approx quotes were given to me over the phone, and then estimators would come to my house within 1-2hrs to give the final quote. As I just recently read about furnaces on RFD, I read this thread and remembered OPs review, so I also contacted rfd user "newlyborn" from "Fair Deal Heating and Air Conditioning" who gave me a quote and answered lots of questions.

Choosing the company for furnace replacement was not an easy task. I read online that installer is as much important as furnace brand. 15 years ago when I installed Carrier Infinity 96 I went with a large known company as I thought this would guarantee a job well done and the estimator seemed very knowledgable and charismatic, Then I paid a premium because of this, but my installers were 2 teenage boys, who did not slope furnace exhaust pipe enough and that caused lots of problems with the furnace (no heat in very cold days) until exhaust pipe was re-installed. So this time I did ask questions about who would be installers, are they, subcontractors, how long they have been with the company, etc. In the end, I decided to go with "Fair Deal Heating and Air Conditioning" and signed a contract with them around 9pm on Nov 19th. Company representative Ash did not try to upsell anything, did not push me to buy extras (new thermostat, humidifier, larger filter) and I was very happy with his quote.

I was told that my furnace will be installed on Nov 22nd, but they will try sooner if possible. As I was removing the old electric cleaner, my installation required a special boot (or shoe, I am not sure) that would properly connect the new return duct with the filter and furnace, and that required some custom work at some metal sheet shop. The next day (Nov 20th) I was told that everything is ready and they can start the installation right away, so my furnace was replaced yesterday (Nov 20th), so replacement work started 16hrs after my contract was signed! Installers were good, they knew what they were doing and my new furnace is now running fine! I have "Ecobee light 3" thermostat and they connected my new furnace as 2 stage furnace (6 wires, I am glad that I placed extra wires during the last renovation between thermostat and furnace), my old humidifier was also connected and now I have regular 1'' filter instead of 30yr old electric filter/cleaner.

So I am very happy with "Fair Deal Heating and Air Conditioning" company furnace replacement and would recommend them in a heartbeat,

Also, I cannot stress it enough, if your furnace behaves strangely, please get in pros to do maintenance and insist on checking carbon monoxide level inside the furnace. And even they will shut your furnace down, it is still much better than getting carbon monoxide poisoning.

I had an issue with my AC unit where the fan on the condenser motor stopped working. After changing the capacitors myself and concluded that the motor itself had seized - I decided to have Ash come over to replace the fan motor all together. The task went smoothly and Ash was very professional throughout the whole process.

I liked how we provided advise that is honest and transparent. I would definitely recommend him to you for any HVAC needs.

Ashwani from Fair Deal is amazing technician with very handful knowledge. He fixed my furace with very reasonable price. Hard to find technician like Ashwani.

Great communication skills and fair pricing. Checks in to make sure everything went great after install. On top of that the installers did a great job and cleaned up nicely after themselves. Will be using again in the future when I need to replace my water heater.

Contacted Ash during the summer of 2020, there was a heatwave in effect and my air conditioner being more than 13yrs old couldn't keep up. Ash and I messaged on Whatsapp, as well as speaking on the telephone. Within the weekend, Ash sent his crew over after coming out the same day we had contacted him to quote the job. Amazing service, and he was extremely polite, informative and friendly.

His crew on installation came and installed the unit exactly as he described. We used the AC unit for the rest of the summer and we were very happy with it. Not cooler the home much much quicker than the previous unit and works great, as well as being much quieter than the old unit!

I've referred a few friends to Ash already, and they were all happy!

Thanks for the great service Ash, and great price! Best of all the companies we contacted!

Ash and his team worked great on the project quick response on questions with WhatsApp. We replaced 20+ years AC, furnaces and water heater. Spent 2 days to complete the work as planned. No surprise on extra work time and cost.

Excellent communication, we had questions after 3 months of installation. Ash replied within few minutes.

My gas furnace broke just as the weather was getting cold. The quotes I got seemed excessive for lower quality furnaces. Ash at Fair Deal came to the rescue. He provided a high quality product at a reasonable price. He booked me in within a week and his installation crew arrived on time. Raj and Luvi from Fair Deal were skilled professionals with many years of experience. They removed the old furnace and exhaust, and installed brand new furnace, intake and exhaust. All the debris was removed and the area was properly cleaned up. The job was done professionally and on time. I will definitely recommend Fair Deal for all HVAC needs.

Very courteous. On time service.

Excellent communication.

Excellent price and service.

No hassle.

I would definitely highly recommend.

Thanks Ashwani

Keep it up.

Rarely do I ever do this and if I do, its mostly because I want to complain about something. But when you have someone who provides you with an outstanding experience as with Ash and crew from Fair Deal Heating and Air Conditioning ill take the time for a positive review. I replaced my AC unit in July in the sweltering heat. The crew were friendly and approachable and answered all our questions without hesitation. Ash over all other contractors i contacted took the time to explain all the options, what the best solutions would be and what is best for my situation. Also stressed the quality of the install is extremely important. Ash and team were the only ones to even suggest a preinspection and they worked on our schedule. Other contractors gave me a quote and an install date and time. Nothing else.

Another thing about the team is that even after the install is done and hes got his money, he still checks up on you to see if everything is going good. I completely forgot about anything to do with my AC unit as everything has been working perfectly(that heat would have been the end of me) but he has still messaged me once a week still to see if everything is good. Ive never had that happen. And if there were any issues I know I can message him immediately on whatsapp and get an answer or response. I'm not sugarcoating it here when i say this was the best experience ive ever had with any work being done. So keep guys like this who enjoy their work and take pleasure in their interactions with thier customers going. On top of that its been a few months now and hes still checking up on me.

I seriously cant say anything negative about Ash and the team. I can complain about price but I mean unless its free we will all complain but even then they gave me the best price.

Another great review for Ash @ Fair Deal.

I bought a new home and I had a hot water tank issue. A coworker told me to call FairDeal. Ash quickly replied and tried to diagnose and help me over the phone and when that didnt work he was at my place in a few hours and I had hot water again at a very reasonable price.

I was in the market for a new furnace and he gave me a great price on a new unit. A week later I had the furnace installed. I didnt even know my AC is now working better and much quieter because of the new blower.

He arrived on time.

He left my place as clean as it was before he arrived.

I would use him again in a heartbeat and recommend him to anyone here looking to get HVAC work done.

So after calling a bunch of companies he was the only company that answered all my questions (multiple ones), I actually had some companies stop replying after 1 or 2 questions which may reflect their customer service if I ever an issue in the future. Then I had 1 or 2 companies bashing goodman and trying to push their own brand they sold which I think was very unprofessional.

So after going through these companies I called in Fair Deal Heating & Air Conditioning & Ash came out the same day I asked him to so he could view our setup. Now at this point I was set on a 2 stage 60,000btu furnace (Coming from an 80,000btu furnace which was very over sized for our home and had lots of issues) Once he was over he had a look at our current setup, measured some duct work and explained to me he highly recommends going with a 40,000btu due to restricted/small duct work in our home which is another reason why we had been having lots of issues with our old furnace. At first I was reluctant to drop down to 40,000btu thinking our home would not heat up enough and be cold however after he explained it he made sense and I agreed. Also after talking some more we decided to add a new humidifier (since ours never worked) & new filter box.

Ash was ready to send his 2 workers 2 days later to install our new furnace however I threw an odd request at him, I needed the old furnace removed the night before so I could parge the wall around it with cement & add some insulation since its going to be the last time for many years where we will have the chance to do this. That night his crew passed by and removed the old furnace for us without any questions at no extra cost!. The next day they showed up in the morning when they said they would and installed the new furnace and did some custom duct work. While installing they noticed the old HVAC company that was here did not even glue some of the joints in the intake and exhaust pipes it clearly shows that the prior company Belcomfort did not care or want to fully resolve all the issues we had and always made excuses, avoid that company!

In the end the furnace was installed properly, we ran it on stage 2 for about 45min without any issues, where our old one would of cut heat after 15min or so. The crew cleaned up after themselves, took all the garbage & ash even came out a few days later to fully inspect and check over the install & to answer any questions and make sure we were satisfied with everything. I was very happy with this experience & would highly recommend Fair Deal Heating & Air Conditioning to anybody. Ask is one of the few guys that actually had proper customer service & sized the furnace properly to our home. I would much rather support a smaller HVAC company like this that takes their time and does it properly then these bigger guys who don't reply or down talk other brands.

As for warranty I paid a little extra for 10yr parts & Labor from Goodman, I can call the installer or I can call any other Goodman tech and they will bill goodman for everything which is great. This was not the cheapest company I could of gone with they were also not the most expensive however you cannot go by price as installation is most important and I feel they did a great job which shows their experience & quality.

This is one company you definitely want to call, you will not be disappointment.