We are a fencing company located in Russell, Ontario and specialize in residential fencing, we offer PVC "Tuf-Fence", Simtek, Pressure Treated, Chain-Link, Ornamental Fencing, we have over 20 years of combined experience.
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The fence looks good. However, I didn’t have the most pleasant service with them. I requested to have 4’ footings which was also written on my contract. Upon service delivery, they did not respect the conditions of the contract. When I brought it up to their attention, the crew and the owners were very disrespectful towards us. Further more, they couldn’t install the metal posts properly as they didn’t order the right length to accommodate the depth of the footings as requested. The owner confirmed to me that no manufacturer makes longer posts. I researched online about the brand they were using and the company did in fact offer longer posts! Needless to say, I didn’t appreciate the fact I was being lied to. Also, when the fence was complete. The door was crooked and the craftsmanship of the door was hideous. Again, I brought it up to their attention and they couldn’t see the problem!? He quotes « no matter what we do, you’ll never be happy with our service ».
I did not feel valued by this company and the lack of professionalism from Fence Solution is astronomical! I will not consider these folks for any future fence installation nor will I recommend them to anyone.
Upon arrival to the site, as we started our hole digging. The Homeowner was harassing our staff and they were behind my crew measuring every hole with their measuring tape, we had to tell them to let us do our job. We tried to explain that the metal inserts do not need to be buried so deep, he continued to go behind our crew and dug the hole even deeper. The metal inserts are a standard size. The client did not pay for special inserts and there was no need to purchase longer metal inserts, there was no lying on our part. We asked him to review the fence prior to final payment and the response we received from him was I don t want to this right now . I walked through his property with him, and he was not pleased with his gate. That evening I received an email confirming to such, and that he requested that we remove the cost of his gate from his invoice. the next day we replaced his gate. Everything else that was mentioned in his email was addressed. Fence Solutions prides itself in quality work and customer satisfaction.
We had minor issues with this company (damaged our siding and blamed us, gates missing trim) but the fence looks good however after job completion, I realized that my neighbour and I actually paid for 78 feet of fencing (quoted/fence cost shared) but we ended up with 72 feet of fencing. Frank (Owner) said he has difficulty measuring around obstacles but to be out by six feet, really! When I asked Frank for compensation, he balked and offered both my neighbour and I an insulting $33.00 each (his profit for 6 feet of fencing not installed) when we each overpaid $226.00. Funny enough, our neighbours seemed pleased with the result and we find that unusual (they hired this company for more work - go figure). Furthermore, Frank responded to Trusted Pros that we were just unhappy because our shed was encroaching on our neighbours property (we lost land). We had the shed moved (no issues) but this issue of encroachment has nothing to do with us overpaying for the fence, when it was only brought to our attention 5 years after we built our shed that we were encroaching (existing hedge and fence was on neighbours property and way off property line). Neighbour had no concern with the previous location of our shed until they showed us the builders survey and we verified with our survey. I would not recommend this company.
Further to the complaint, this project was initiated by the neighbour as they had a survey done on their property and their findings were that there was encroachment onto their property. The day of the measurement there were many obstacles to overcome both with measurement and personalities. He was displeased in regards to the changes to his backyard and cost incurred. The initial family that contacted us made is worthwhile for us to proceed. They were pleasant from the beginning to the end to the point where they are scheduling a project with us next season.
Fence Solutions has a TrustScore™ of 2.2. The average TrustScore™ for other businesses providing similar services in Russell and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 3 |
Approved | 0 | 2 |
Unverified | 1 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 1.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Fence Solutions may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2020 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a fencing company located in Russell, Ontario and specialize in residential fencing, we offer PVC "Tuf-Fence", Simtek, Pressure Treated, Chain-Link, Ornamental Fencing, we have over 20 years of combined experience.
Main contact(s) | Frank Minoli |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | We offer warranties on our workmanship and products, warranty information is available on our website. |
Accepts credit cards | Yes |
Year established | 2020 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Partnership |
Licensing information | Services listed by Fence Solutions may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.