We have over 15 years experience and we take pride in the work we do. Our TEAM is dependable, trusted and respectful. Renovating can be very stressful for the client. We meet with our clients, review their 'needs and wants' then work within the budget. We spend the time to make sure the client is comfortable with us and moving forward. read more...
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My husband and I hired Fifth Element Design to help us with the renovation of our entire first floor and 3 bathrooms this year. The renovation started in February of 2021 as we were responsible for the demolition. We hired Fifth Element Design to take care of the following: stairs, bathrooms, drywall, taping and interior doors. We were advised the job with take 3 month for and end of June completion.
We expected delays during COVD and one of our first was the availability of drywall. In an effort to assist we reached out to someone we knew and drywall was delivered.. Once the framing was done and drywall went up things started to go downhill and looking back that would have been the proper time to end our relationship with FED. Their lack of prep work ie: proper caulking not limited to using incorrect/cheap material to caulk resulted in cracking in the coffered ceiling which our Contractor blamed Benjamin Moore paint. We called BM rep who came out and their findings concluded that a combination of poor prep and inexpensive caulking resulted in the cracks to the coffered ceiling. While painting the rest of the house their paint vendor painted everything including parts of our new floor flooring, new cabinets and new porcelain tile floor as prepping to ensure these spaces were protected was not taken into consideration. We raised these issues with our contractors and reminded them that taking another job to start in mid July was negatively impacting completion of our Reno and most importantly their quality of work which they did not seem to phase them. They continued to provide assurances that our job was their priority however their actions did not reflect that. As an example in a rush to get to their next job in July (note original end of job was not met) and our job at 75% completion, they blasted through prep for painting, which caused problems with the paint job revealing poor quality of taping and sanding and cracks in coffered ceiling. After several discussions, we understood that our job would be rushed with multiple mistakes ie- improper hanging of barn doors, all interior doors were hung incorrectly, our master bedroom door would not close as the barn door that was hung for the closet was not at the correct height. As a result of all the above we made the easy decision to let FED go and take on the completion of the renovation on our own. Our first step was to hire a proper finish carpenter to correct all of the mistakes which included adjustments to the framing, purchase of new barn door to replace the one we had just bought and numerous other items at an additional well spent cost of $2100.
The most frustrating thing about this contractor is how disingenuous they are, as they do not listen to your needs, the phrase “it’s your house not mine” basically translates to I really don’t care what the customer says. They cut corners where they can and if they are unsure how to complete a task it stays unattended for weeks or it is left as is, in the hope the client will become frustrated and just settle. We were asked to outline our needs and wants which we did with the understanding that they would get us pricing however that never materialized and we soon came to understand their interpretation of needs and wants meant you outline what you need and we will decide if we “want” to do it. As a example we requested a charger drawer for cell phones along with a data cable and after 4 visits by an electrician and several discussions we have a data cable to nowhere and a standard outlet with no USB connections. They reward their vendors for substandard work or just not done ie: paint which was poorly done as we mentioned above. We are slowly getting our house in order our way and the right way, nearing the end of what was to be a 3 month reno to end in 8 months.
These contractor‘s husband wife and son are unprofessional workers they have a big talk but do you little work they will tell you three weeks and eight months later the work is still not complete. They don’t finish what they start. I would not recommend them as I had to fire them after an eight week renovation at turned into a six months still not completed renovation.
Fifth Element Design has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Woodbridge and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2000 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Fifth Element Design has received complaints from their suppliers and/or creditors
Complaint: We didn't get paid for the work we did. They don't pay their contractors.
We have over 15 years experience and we take pride in the work we do. Our TEAM is dependable, trusted and respectful.
Renovating can be very stressful for the client. We meet with our clients, review their 'needs and wants' then work within the budget. We spend the time to make sure the client is comfortable with us and moving forward.
We provide a detailed quotation, if you need assistance picking out the right flooring, paint, fixtures etc. We can help you with that. Regardless of the size of the project, you want it to be prefect!!
Our team arrives on time, cleans up at the end of the day and makes sure everything is locked up.
Our motto is 'It takes a dedicated team to reach the goal'.
The goal is to provide you the service and finished product you were looking for.
Main contact(s) | Karyn Herbert , Andrew Herbert |
Alternate Phone Numbers | 416-272-5438, |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | No |
Year established | 2000 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Fifth Element Design to request licensing info. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.