2023
Moving can be a very stressful process and finding a reputable moving company to entrust your home and belongings to is no easy task. Customers want quality service from competent professionals and assurance that their home and belongings will be fully protected and insured against damage. At First Rate Movers, we understand how stressful moving can read more...
First Rate Movers Inc. began operations in 2003 and has received 6 reviews for an overall customer rating of 4.3. The average rating for businesses providing similar services in the Nepean area is 4.3. Write a review
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5
Having moved seven times in roughly fourteen years, I can attest to the quality and expertise First Rate Movers brings to the table - especially when compared to other companies we've dealt with. In our experience with them, there's only ever been one hitch, and they made a point to rectify the issue immediately and to our complete satisfaction—one of the benefits of working with a fully insured, honest, and ethical company.
Furthermore, not only have their estimates been bang on for the three last moves we had with them, but their level of organization and attention to detail cannot be beaten. And all of that at market-competitive rates. What more could you ask for?
Simply put, First Rate Movers not only live up to their name, but in my opinion, they are without equal. They are the only option for us, and I don't see that ever changing.
Do you want pros? Look no further. Do you want a great price and exceptional overall value? They're your guys. And lastly, if anything does go sideways, do you want a company that will take care of you? You bet. Rest assured, they will make it right—on the spot without delay.
Positively fantastic.
Cheers to you, guys.
Thanks for the awesome review Sean. We are happy to hear you were impressed with our service and will be sure to leave the same impression on anyone that you might refer to our company.
5
I highly recommend this company if you need to move. My family and friends have moved with this company and recommended me to speak with Matt for estimate and assistance in the relocation coordination. The movers were efficient and careful with the move. I am impressed with the service. Worth it!
Thank you very much for the kind review Mimi. We hope to work with you again in the future.
5
I have dealt with First Rate movers for three moves . I highly recommend this Ottawa moving company.
They are very professional, responsible, helpful and efficient. Their crews work very hard and all of my furnishings were handled with care and their trucks are clean and well maintained.
Thanks for the compliments Anna. We are happy you were impressed with our service and look forward to leaving the same impression on any one you refer to our company.
5
I used "first rate movers" for my move once in 2010 and one more time recently, and I couldn't be more pleased with the service I received.
Matt Guest contacted me after I filled out the form on their website and described the number of items in the move after, and provided me with an estimate. Based on the positive experience I had with them ten years ago, I knew they would do a fantastic job!
Moving day is often a very stressful day, and moving is often time-sensitive. It's really important to pick the right team for your job to avoid any surprises! Some take advantage of the client's situation and offer them cheap rates and then surprise them with higher costs when the day comes!
The Matts team was professional and efficient and took great care of all my belongings. The move was completed on time and within the estimated budget.
This move was for my elderly parents, so I wanted to make sure I hired the right team, so they can have a stress-free and smooth move.
Matts team made sure they were comfortable during the move, the even prepared a room for them with some basics so they can sit and be safe while the move is being done.
Communication was excellent, and all my questions were answered promptly. I highly recommend "first rate movers" to anyone looking for a stress-free moving experience.
Thanks for the glowing review Nariman. It was our pleasure to assist you and we are happy you were impressed with our service.
5
It is easy to see why this company is called "First Rate" Movers, and why they have an A+ rating with The Better Business Bureau
Having moved multiple times, the service and attention to detail was second to none
From the initial call with the owner to the completion of our move, we were extremely pleased. They actually made moving an enjoyable experience . It reduced our stress, when we saw how professional and efficient the movers were, in padding and wrapping everything to prevent any damage
The team were also polite and pleasant in answering any questions or concerns we had
It's a pleasure to recommend this company.
Thanks very much for the shining review Susan. It was our pleasure to assist with your move and we look forward to impressing you again in the future.
1
I hired this company to move our things into storage and then into our new home. They quoted us $250/month for storage. After they had our possessions they changed the price to $434/month without permission. They almost doubled the price. Attached you can see the original quote along with our final bill. Additionally they doubled the moving quote cost once they had our possessions in their truck. When I complained the owner Matt Guest threatened to sue me. He has repeatedly threatened to sue me and bullied me. In my opinion this man is a bully. I would never do business with Matt Guest and First Rate Movers ever again. In my opinion the owner of this company (Matt Guest) is a bully, that unilaterally doubled our moving costs.
Robin St.Martin is misrepresenting the facts and his complaints are unfounded.
Our estimate was based on an inventory list provided by the customer that was grossly inaccurate. We pointed this out before starting the move and informed Robin s wife (he was not present) that the cost would increase significantly as a result. She apologized and indicated her acceptance of the increase in cost. Robin also acknowledged this in writing, saying that he was "very aware there was an increase in service" and that our "rates were increased accordingly" and I fully understand we will be paying an increased amount for storage and an increased amount for the move into our new home. That s fine . He also acknowledged that he chose us because of our stellar reputation , that our employees were "polite and courteous", and that he "tipped them at each move due to their excellent customer service skills". In the end, Robin received excellent service from start to finish from the moving crews and paid appropriately for the service provided.
Any mention of possible legal action against Robin is in direct relation to his attempts to slander our company by circulating false information. I will not dignify Robin s malicious attempts to defame my personal character with a response. The stellar reputation of our company speaks for itself. With over 11,000 happy customers served, we are very proud of our company and the level of service we provide. We try very hard to please every customer, but occasionally we encounter individuals who are never happy, regardless of the exemplary service they have received.
First Rate Movers Inc. has a TrustScore™ of 4.7. The average TrustScore™ for other businesses providing similar services in Nepean and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 3 | 6 |
| Approved | 3 | 6 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 5/5 | 4.3/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Yes |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Yes |
| In Business Since | 2003 |
| Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
First Rate Movers Inc. has been recognized for their skills and expertise by their peers in the following categories
First Rate Movers is one of Ottawa's most reputable moving companies with over 15 years experience in the industry! They are definitely leaders in this field and continue to offer amazing service.
First Rate Movers offers quality service from competent, WSIB-covered, professional movers. We use properly equipped, newer model trucks with clean moving blankets, premium mattress bags, and professional-grade floor runners. We also offer the best insurance coverage in the industry.
Moving can be a very stressful process and finding a reputable moving company to entrust your home and belongings to is no easy task. Customers want quality service from competent professionals and assurance that their home and belongings will be fully protected and insured against damage.
At First Rate Movers, we understand how stressful moving can be and place more importance on quality of service than on cutting corners to reduce cost. When you hire First Rate Movers, you are not hiring a budget moving company. You are hiring one of the most respected and reputable moving companies in Ottawa and you are hiring peace of mind. We guarantee well-trained, bonded, WSIB-covered, professional movers. We use properly equipped, newer model trucks with clean moving blankets, premium mattress bags, and professional-grade floor runners. Unlike most movers, the confidence we have in our professional moving crews allows us to include full replacement value insurance coverage in our rates.
Consider possible problems associated with hiring cheap or non-reputable movers; poor work ethic from underpaid labour, dirty or insufficient equipment, increased risk of damage to your home and furniture, and little or no insurance coverage for damages. For those who want a stress-free move and recognize that there is more to the cost of a move than just the hourly rate, don t settle for less than First Rate Movers.
We are an A+ rated, Honour Roll member of the Better Business Bureau and certified by the Canadian Association of Movers.
First Rate Movers Inc. was awarded Best of TrustedPros in 2023 for Moving Services in Nepean.
| Main contact(s) | Matt Guest |
| Alternate Phone Numbers | 844-260-0505 |
| Listed with TrustedPros since: | 2010 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | All Full-Service Moves Include $1,000,000 full replacement-value insurance. |
| Accepts credit cards | Yes |
| Year established | 2003 |
| Offers financing | No |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Business does not require a trade license |
| Insurance information | Yes |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
