Moving can be a very stressful process and finding a reputable moving company to entrust your home and belongings to is no easy task. Customers want quality service from competent professionals and assurance that their home and belongings will be fully protected and insured against damage. At First Rate Movers, we understand how stressful moving can read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
I hired this company to move our things into storage and then into our new home. They quoted us $250/month for storage. After they had our possessions they changed the price to $434/month without permission. They almost doubled the price. Attached you can see the original quote along with our final bill. Additionally they doubled the moving quote cost once they had our possessions in their truck. When I complained the owner Matt Guest threatened to sue me. He has repeatedly threatened to sue me and bullied me. He has left me 5 minute threatening voicemails where he screams. In my opinion this man is a terrifying bully. I would never do business with Matt Guest and First Rate Movers ever again. In my opinion the owner of this company (Matt Guest) is a deranged bully, that unilaterally doubled our moving costs.
Robin St.Martin is misrepresenting the facts and his complaints are unfounded.
Our estimate was based on an inventory list provided by the customer that was grossly inaccurate. We pointed this out before starting the move and informed Robin s wife (he was not present) that the cost would increase significantly as a result. She apologized and indicated her acceptance of the increase in cost. Robin also acknowledged this in writing, saying that he was "very aware there was an increase in service" and that our "rates were increased accordingly" and I fully understand we will be paying an increased amount for storage and an increased amount for the move into our new home. That s fine . He also acknowledged that he chose us because of our stellar reputation , that our employees were "polite and courteous", and that he "tipped them at each move due to their excellent customer service skills". In the end, Robin received excellent service from start to finish from the moving crews and paid appropriately for the service provided.
Any mention of possible legal action against Robin is in direct relation to his attempts to slander our company by circulating false information. I will not dignify Robin s malicious attempts to defame my personal character with a response. The stellar reputation of our company speaks for itself. With over 11,000 happy customers served, we are very proud of our company and the level of service we provide. We try very hard to please every customer, but occasionally we encounter individuals who are never happy, regardless of the exemplary service they have received.
First Rate Movers Inc. has a TrustScore™ of 1.4. The average TrustScore™ for other businesses providing similar services in Nepean and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2003|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
First Rate Movers Inc. has been recognized for their skills and expertise by their peers in the following categories
First Rate Movers is one of Ottawa's most reputable moving companies with over 15 years experience in the industry! They are definitely leaders in this field and continue to offer amazing service.
First Rate Movers offers quality service from competent, WSIB-covered, professional movers. We use properly equipped, newer model trucks with clean moving blankets, premium mattress bags, and professional-grade floor runners. We also offer the best insurance coverage in the industry.
Moving can be a very stressful process and finding a reputable moving company to entrust your home and belongings to is no easy task. Customers want quality service from competent professionals and assurance that their home and belongings will be fully protected and insured against damage.
At First Rate Movers, we understand how stressful moving can be and place more importance on quality of service than on cutting corners to reduce cost. When you hire First Rate Movers, you are not hiring a budget moving company. You are hiring one of the most respected and reputable moving companies in Ottawa and you are hiring peace of mind. We guarantee well-trained, bonded, WSIB-covered, professional movers. We use properly equipped, newer model trucks with clean moving blankets, premium mattress bags, and professional-grade floor runners. Unlike most movers, the confidence we have in our professional moving crews allows us to include full replacement value insurance coverage in our rates.
Consider possible problems associated with hiring cheap or non-reputable movers; poor work ethic from underpaid labour, dirty or insufficient equipment, increased risk of damage to your home and furniture, and little or no insurance coverage for damages. For those who want a stress-free move and recognize that there is more to the cost of a move than just the hourly rate, don t settle for less than First Rate Movers.
We are an A+ rated, Honour Roll member of the Better Business Bureau and certified by the Canadian Association of Movers.
|Main contact(s)||Matt Guest|
|Alternate Phone Numbers||844-260-0505|
|Listed with TrustedPros since:||2010|
|Warranty||All Full-Service Moves Include $1,000,000 full replacement-value insurance|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Business does not require a trade license|
|Insurance information||Contact First Rate Movers Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.