FirstCall Plumbing and Drain Services Inc., O/a FirstCallPLMBR .com, Was started For the sole purpose to ensure home owners and small business owners can rely on more affordable, honest, reliable & consistent pricing
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He was the caring Dad who needed the money up front to purchase the product. I sent him $1,186.50. Once he got the money he gave me a song and dance about being sick, couldn't come then re scheduled and kept texting me that he was on his way, was leaving now, was 32 mins away then never showed. He does not answer his phone and then sent a text stating he can come next Sat. I asked him to refund my money no response.
Do not use this company, he is unprofessional and his customer service skills are lacking. His objective is to take your money and not do the work.
His website states this is a family business and they arrive on time and do excellent work. My experience is the exact opposite.
Beware! Clay began initial visits with seeming care and comments about ensuring we were well taken care of. After he was scheduled to begin the work we found the consideration of our schedules and timelines significantly lacking. He did not seem to care that he was putting us out, causing stress and his communications back to us stated ‘**it happens’. After multiple no-shows with no communication keeping us informed (after moving important appointments for his visits) as well as screening our calls & texts (even with advertised 24 hour availability), we decided to terminate as the project was dragging out well beyond acceptable delays (3+ months) and was causing undue stress and delays. As he had asked for almost 70% up front, which we gave in good faith, we attempted to recuperate a portion for the work not completed but were again met with no reply. If you value peace of mind, care, clear communication, consideration and efficiency look elsewhere as we feel supremely taken advantage of.
BEWARE DO NOT give Clayton a deposit he has ripped me off for $6000 waiting 4 months to do job excuses about getting our deposit back before we hired our lawyer to sue him for the money deposit back.
Beware dont give him a deposit you will loose it way better plumbers with honesty out there.
Clayton took $5000 to purchase a tankless water heater with promise to deliver and install. He has never returned to our house, missed multiple appointments and is now completely unresponsive to texts and phone calls. He stole from us. I want my money back.
Clayton saved the day with his expert knowledge and professional team. We had two plumbers in before that could not figure out the issue, Clayton came, assessed and fixed the problem immediately and at a much lower cost than we were quoted prior. I have referred Clayton to everyone I know and he never disappoints!
FirstCall Plumbing and Drain Services Inc. has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Burlington and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 7 |
Approved | 0 | 7 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2018 |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
FirstCall Plumbing and Drain Services Inc., O/a FirstCallPLMBR .com, Was started For the sole purpose to ensure home owners and small business owners can rely on more affordable, honest, reliable & consistent pricing
Main contact(s) | Clayton Taylor |
Listed with TrustedPros since: | 2019 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 1 year warranty on labour and material supplied by FirstCall Plumbing *no warranty if material supplied by others |
Accepts credit cards | Yes |
Year established | 2018 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact FirstCall Plumbing and Drain Services Inc. to request licensing info. |
Insurance information | Contact FirstCall Plumbing and Drain Services Inc. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.