Our house was originally built in the 1920's, and renovated 4 years ago. Some of the original foundation remained after the reno (poor decision by the previous owner), and it was starting to erode, and in some cases, large chunks were falling out. We reached out to an engineer for a solution, and then contacted 4 contractors for quotes. Alan's quote was very reasonable, and, he was flexible in setting up payments. In other words, he did not expect 70% of the funds before he even stepped foot on my property (another contractor requested that ... ridiculous). I liked this, and met with Alan a few more times to make sure we were on the same page with the details (I'm a detailed person), since I wanted it discussed up front to minimize surprises.
We booked a date and prepared for the work. I almost gave Alan 4 stars for timeliness, since we had to move the date back a bit. But I just can't knock him for the delays, since they were caused by weather, and you can't do a job like ours in rainy/wet conditions. And once they started, they never stopped.
The crew worked hard, were courteous, and left the place tidy. I've read about horror stories with some crews, and just can't imagine these guys doing anything like that. Their workmanship was great, and they passed all the inspections without issues. I know a little about construction, and can tell you I was watching closely, and they were solid in how they do things. Another contractor talks about 'doing it right', and I can tell you Alan has that exact philosophy. Alan is very good with people, and can speak at a level you are comfortable with. I'm a picky person, and Alan conformed to my required style of updates. Sometimes contractors speak in such a way that it seems like a foreign language, and that is not the case with Alan.
I liked their workmanship so much, that I approached Alan about doing extra work around our house. Alan and his team renovated an old garage structure, dug and installed a new sump pit/pump, updated our electrical panel (including running a feed to that garage), removed an old ashphalt driveway, and even laid new sod for us. We are very happy with everything. He specializes in foundation work, but really has the ability to do much more.
We did have 1 issue after all the work was complete. Alan finished up around late August, so the weather was 'comfortable'. When the weather turned drastically cold (IE. -15C), then we noticed a cold area in the basement. So I called Alan. He sent someone over to review the issue, and he found an area that was a little light on insulation. He fixed the issue within a day, and the problem is now resolved. He followed up solid work with solid warranty work. I hope for perfection, but understand that things happen. That is why contracting someone that will stand behind their work is important. Top marks for Alan here.
Clearly, I have a lot of positive remarks about Alan and Fortress. I've dealt with contractors over the years, and had my share of problematic individuals. I can say with absolute confidence that I have, and will continue to, recommend Alan/Fortress to those seeking a contractor.