Our house was originally built in the 1920's, and renovated 4 years ago. Some of the original foundation remained after the reno (poor decision by the previous owner), and it was starting to erode, and in some cases, large chunks were falling out. We reached out to an engineer for a solution, and then contacted 4 contractors for quotes. Alan's quote was very reasonable, and, he was flexible in setting up payments. In other words, he did not expect 70% of the funds before he even stepped foot on my property (another contractor requested that ... ridiculous). I liked this, and met with Alan a few more times to make sure we were on the same page with the details (I'm a detailed person), since I wanted it discussed up front to minimize surprises.
We booked a date and prepared for the work. I almost gave Alan 4 stars for timeliness, since we had to move the date back a bit. But I just can't knock him for the delays, since they were caused by weather, and you can't do a job like ours in rainy/wet conditions. And once they started, they never stopped.
The crew worked hard, were courteous, and left the place tidy. I've read about horror stories with some crews, and just can't imagine these guys doing anything like that. Their workmanship was great, and they passed all the inspections without issues. I know a little about construction, and can tell you I was watching closely, and they were solid in how they do things. Another contractor talks about 'doing it right', and I can tell you Alan has that exact philosophy. Alan is very good with people, and can speak at a level you are comfortable with. I'm a picky person, and Alan conformed to my required style of updates. Sometimes contractors speak in such a way that it seems like a foreign language, and that is not the case with Alan.
I liked their workmanship so much, that I approached Alan about doing extra work around our house. Alan and his team renovated an old garage structure, dug and installed a new sump pit/pump, updated our electrical panel (including running a feed to that garage), removed an old ashphalt driveway, and even laid new sod for us. We are very happy with everything. He specializes in foundation work, but really has the ability to do much more.
We did have 1 issue after all the work was complete. Alan finished up around late August, so the weather was 'comfortable'. When the weather turned drastically cold (IE. -15C), then we noticed a cold area in the basement. So I called Alan. He sent someone over to review the issue, and he found an area that was a little light on insulation. He fixed the issue within a day, and the problem is now resolved. He followed up solid work with solid warranty work. I hope for perfection, but understand that things happen. That is why contracting someone that will stand behind their work is important. Top marks for Alan here.
Clearly, I have a lot of positive remarks about Alan and Fortress. I've dealt with contractors over the years, and had my share of problematic individuals. I can say with absolute confidence that I have, and will continue to, recommend Alan/Fortress to those seeking a contractor.
We are extremely satisified with the services provided by Fortress Contruction Incorporated and its CEO and owner/manager Alan Acheson. It is our pleasure to provide this excellent review for Fortress and Alan. When we started a complete renovation of our century home in downtown Toronto in Dec 2011, we hired previous contractors who claimed that they could do the job but within the first few weeks, we realized they were incompetent. This created a lot of problems with the City inspector. We were in a very desperate situation and fortunately, upon the referral of a trusted friend, we hired Fortress Construction Incorporated and worked closely with its CEO, Alan Acheson. We learned that Fortress and Alan were involved in the construction of a club house for a known golf club and many other major projects and these past work profiles gave us confidence in their abilities. Fortress was retained to do all the structural and non-structural framing of our old house and to fix the sagging flooring of the whole house and to construct an elevator hoistway. All of these were extremely complex aspects of construction that require exceptional skills and a very diverse and solid knowledge base in order to deal with all the unexpected circumstances of an old house. Alan and his crew delivered excellent results in all aspects of the work and they finished within budget and on time. Most importantly, Alan was very honest and very fair with his pricing and he always shows a keen interest in giving his clients a perfect performance. He was determined to fix all the deficiencies made by other previous contractors without any extra charge to us as he considered giving a perfect end-product to his clients a top priority. We are very satisfied with Alan 's work. He gave us close personal attention and was very pleasant (and humorous) to deal with. We highly recommend Fortress and Alan to anyone who needs any renovation work as Alan and his company are no doubt top-notch contractors/renovators.
Fortress Construction Incorporated has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Laurie Acheson|
|Listed with TrustedPros since:||2012|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Licensing Information:||Contact Fortress Construction Incorporated to request licensing info.|
|Insurance Information:||Contact Fortress Construction Incorporated to request insurance details.|
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Fortress Construction Incorporated has contributed 2 responses to the following questions posted in the 'Ask the Pros' forum