We hired G. A. Fraser Custom Contracting on two occasions. First, in 2010, they put a new roof on our cottage and leveled a 12â€™ by 20â€™ shed. Second, in 2015, they replaced two broken concrete piers under the cottage. From start to finish, we had a very positive experience on both occasions. They warranty all workmanship, products and materials for a period of three (3) years.
The owner, G. A. Fraser (Big Dog), responds quickly to requests for estimates and comes at a time that is most convenient to the customer. He provides sound recommendations and does not try to sell services that are not needed. His estimates are written, thorough and there are no surprises on the final invoice. Big Dog is a very friendly person and makes the customer feel at ease while discussing the project.
In our experience, the company provided services over and above the written estimate at no extra charge. For example, they replaced a few boards of siding that were rotten on the shed. They installed rebar inside the footing tubes for additional strength even though it is not a necessity.
The project team showed respect for our property and all debris was removed.
We were very impressed with the company's communication with the customer. Michaela Rhodes, the Project Coordinator emailed us each day with information as to what had been completed that day and what the team expected to complete the next day. She responded quickly to our emails and always encouraged us to ask questions and express our concerns. The tone of her emails was friendly yet business like.
G. A. Fraser Custom Contracting employ only skilled/trained people and they believe that everyone on-site should be experienced and knowledgeable. They have a master carpenter (Big Dog 35 years+), lead carpenter (14 years), senior carpenter (10 years) and a third year apprentice carpenter. Big Dog has overall responsibility for every project and no project is complete until Big Dog signs off on it.
Because of the high quality of the workmanship and materials, we are confident that these projects will stand the test of time for years to come. We have and will recommend the services of G. A. Fraser Custom Contracting to our friends and neighbours and we will definitely hire this company again if and when the need arises.