GDB Landscaping is a local Edmonton landscaping company specializing in residential and commercial jobs. Award winning landscaping, hardscaping, landscpe construction, decks , fences and more. GDB owns heavy lconstruction equipment - no job is too big. Young experienced and energetic staff. Retaining walls, stone walkways, retaining read more...
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ABSOLUTELY HORRENDOUS CUSTOMER SERVICE.
I contacted GDB from neighbours referral in March 2018. Their emails became delayed and less responsive after awhile. So I contacted them through the phone and the person was more responsive this way.
My husband wanted to meet with them before we gave any deposit, and the GDB person said they work office hours so we have to come to the office to meet them. We obviously did not go to meet him as me and my husband also work office hours. This individual was not interested in meeting with us. He told me at one point that he would come to the property to check it out before starting any work. So me and my husband had our hesitations but decided we would go with this company since their pricing seems good, our neighbours said they did a good job with their landscaping, and we have a contact person who picks up his phone to answer any questions we have.
We were the first house inside our crescent since 2016. The house beside ours was the last to be built and was completed the last week of August 2018. We were waiting until then to ensure that we did not have our landscaping be wrecked due to construction. We were also past our landscaping deadline and we did not want to have any issues with the city.
In July I contacted the same GDB person several times via phone and email to go over details. I let him know that the house next to ours would be done by the last week of August. He told me that he would plan to have our final grade done by the 2nd or 3rd week of August. 2nd week...3rd week...last week of August rolls around. Nothing done on our property. No phone call from GDB. I called to ask when they could fit us into their schedule. He said they were very busy and he would try to get it done soon. First week of September comes about and I call him and ask what the issue is and he says the rain has delayed their work. GET THIS - he then tells me that he is going to OUTSOURCE our work to their sister company Park Landscaping. He didn’t even bother calling me to tell me this when he made this decision. THANKS FOR YOUR GRAND CUSTOMER SERVICE. He basically just brushed us off and passed us along to another company, because he was too busy making bigger money from bigger projects.
He knows that we the need the work done ASAP, due to the city’s landscaping timeframe. His response was “yeah, we’ll come get your final grade done, that’s all the city really cares about”. So after the final grade you’re just going to disappear or delay our landscaping for however long that you feel like until you can get your other work done!? At no time did GDB EVER give me or my husband a specific date as to when they would be at our property to measure and check things or even start the final grade. Just kept saying yeah maybe this week or that week.
In August, me and my husband picked out flat stepping stones and decorative rocks from Burnco. When we contacted the GDB person, he told us that the flat stepping stones we picked and the flat rocks for our garbage & compost bins are not the ones that are included and that we picked the expensive ones. WELL THANK YOU SO MUCH FOR COMMUNICATING WHAT WAS INCLUDED OR NOT.
There was 4 different copies of revisions to the invoice. Even after having multiple conversations with him about what we wanted, he still managed to forget things. The invoice was also totaled incorrectly as he forgot to add and subtract things. He emailed me back with the wrong invoices. He then apologized and said he just accidentally sent the wrong one. Fine...but to this day he STILL hasn’t send me the latest update and it’s been 1 or 2 months. It’s not my job as the client to make sure that you can do simple math and invoices properly.
I wasted months of my time on this company. Thanks for taking into account that your customers have lives and important things to do with their time rather than chasing you clowns around. So glad we didn’t give you guys a deposit.
GDB Landscaping has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by GDB Landscaping may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1990|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
GDB Landscaping is a local Edmonton landscaping company specializing in residential and commercial jobs. Award winning landscaping, hardscaping, landscpe construction, decks , fences and more. GDB owns heavy lconstruction equipment - no job is too big. Young experienced and energetic staff. Retaining walls, stone walkways, retaining walls, pools and ponds, GDB can do it all.
|Main contact(s)||tyler christopher|
|Listed with TrustedPros since:||2011|
|Accepts credit cards||No|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Services listed by GDB Landscaping may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Contact GDB Landscaping to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.