General Roofing Systems Canada

Our review of General Roofing Systems Canada (GRS) is that they did a great job for us in a very difficult situation.

We chose GRS Roofing because the are BBB, WCB, they have 5M in Liability which our site required, they are ISNetworld certified which we also needed, they have open flame insurance which we were unaware was required until recently (separate from liability), and they provided journeymen skilled leadership.

More than the credentials... they delivered in a very difficult scenario under a lot of stress and with significant roofing expertise.

We would recommend them to anyone.

JR Smythe VP Comp.

After almost 5 weeks of dealing with GRS Canada, they cancelled the signed contract that we had to shingle my home when they were unable to deliver

Sept 18 I contacted the general mailbox looking for a quote to shingle, and install fascia/soffit on a home I am building. I was in turn contacted and provided a quote by Geoff Cheung for the shingles only and was told the other quote would follow.

By Sept 30 I had heard nothing so I emailed Geoff again, as well as called requesting the second part of the quote.

October 1 with no email from Geoff I called GRS but was forced to leave a message with the call service as you cannot reach the company directly I asked for someone to call me back.

On October 3 I was contacted by Curtis and that Geoff was no longer with the company, and that he was the lead project manager and would personally handle my account from this point forward. I again mentioned that I was missing the second part of the quote and was told it would be sent to me.

Oct 4, reassured by Curtis that an adjusted quote was coming.

Oct 5, called asking for the quote, which was finally sent through that afternoon. I signed the quote attached payment information and returned it. With a request to be put into the schedule for install.

Oct 10 I had heard nothing in regards to an install date, so I again sent an email asking when the work would be done. Was told by Curtis that any day would probably work for them and I should let them know what was best for me. I replied that anytime between Oct 15-19 would be ideal.

By Oct 15 I had received no confirmation of an install date, so I again had to email Curtis, at which time I was told he had been out of the office but would look into it.

Oct 17 received a call saying that the material would be onsite either the 19 or 22 weather pending.

Oct 19 was a warm day with no wind so I expected the material to show up, when it did not I called Curtis to confirm whether it was going to be coming, I was told that it was not weather dependent after all and comes down to the suppliers delivery schedule but it would be there either Oct 19 and if not the 22.

Oct22, when no material showed up Friday and we had not seen anything by 3:00 on Monday the 22, I called asking for Curtis to let him know so he could contact the supplier. Curtis was busy so I was put through to Peggy (the owner) I explained my situation to Peggy and that I was trying to confirm the schedule for install so I could let the Fascia company know when they would be able to start. Peggy was extremely defensive and rude, rather than listening and trying to work out a solution her answer was to refund my deposit and tell me I had to find a new roofer. I explained I would like to use GRS as I had waited a number of weeks for them to do the install and to please check with scheduling and let me know when it could possibly be done.

received a call back 45 mins later from Curtis to be told that GRS would not be doing the work for "no apparent reason" and it was "their decision what jobs they took". my deposit was returned. But I am now left without a roofing company to install the shingles.

I want nothing to do with this company, my only objective was to let other people know what they could be getting into by dealing with GRS and save them from having to go through what I did.