Gerry's Roofing & Siding Inc.

Gerry's Roofing and Siding did an excellent job of re-shingling our shed. We received a quote and timeline for our job and Gerrys was able to deliver. The crew came in the morning and was able to strip, re-shingle and clean up by the end of the day. We were very happy with the service that we received and would highly recommend this company to others.

BEWARE!

If you require a roof repair and your original roof was not done by Gerry's Roofing, or you are a senior and are unable to inspect the severity of the problem yourself, please do not consider calling this company. My husband and I are Seniors and due to health reasons we were unable to determine the damage from the recent storm. We knew there was some damage as we collected about five shingles from around our property, but were unsure of any additional damage.

Because of the fairly good reviews I called Gerry’s Roofing and asked them if they would come to inspect the full damage and give us a quote. The salesperson by the name of Franco came to the house a week later and gave us a quote of $1,200.00 plus tax. He said they would need 2-3 bundles of shingles for the repair and they would inspect the whole roof to make sure there was no additional damage. Unfortunately, I gave a $100.00 deposit and signed the contract. When they came a week later to do the repair it took them about 15 minutes to replace the 5 shingles and that was it. I assumed that Franco made a mistake on the estimate and expected a fair reduction on the invoice. Unfortunately, I was greatly disappointed when we received the invoice for the full $1,200 plus tax. I called Franco and asked him why we were quoted such a high price for such a minor repair and he had no answer, whereupon he passed the phone to Gerry, the owner. Upon speaking to Gerry, who was very aggressive, he stated that the price included the time spent for the estimate, which was supposed to be free, and his own time (apparently he drove by our house the day before the repair – reason unknown). There was also an extra charge for the steep roof - we have a bungalow. Lastly, he stated that since we did not purchase the original roof from him he actually did us a big favour. Well, now it's my time to repay the favour with this review – WE DEFINITELY GOT RIPPED OFF AND IF ANYONE IS CONSIDERING THIS COMPANY - BUYER BEWARE

Their estimator is friendly and knowledgeable about the products the company provides, willing to help. It took a couple of weeks for them to come, this could be seasonal; happened in both July and October.

Gerry was helpful and educational on the one occasion I met him in the office (was dropping off a signed contract).

The work was done within the time frame they stated and at the quoted amount, no complaints about workmanship (jobs were completed in October 2017).

Gerry's roofing was the highest quoted job, we decided to go with them so that we would receive the quality and service a higher quote would render... unfortunately the service we received fell short of expectations;

Their office staff/OWNER (Jane St. Germain) is rude and emotional, she will hang up on you if she doesn't like what you are saying. To give you an idea of the service you can expect to receive when dealing with their office staff;

- calling to confirm when workers are coming = rude and condescending, essentially how dare I call to find out when my services (that I'm paying $15,000 for), will be provided,

- call x2 to confirm when workers will arrive = rude and condescending had to ask to speak to someone else, was hung up on. After reaching out to the original estimator, a gentleman in their office called me back (he was an estimator too), I asked to speak to Gerry, he was not in the office, but the gentleman was very helpful,

- received a call from Jane St. Germain just over 2 months after last job completed; immediately and harshly accused me of ignoring my payment that was due in October, can't even describe the level of aggressiveness this woman has.

"Hi Jane, how are you? Haven't heard from you since before the jobs started, happy new year!"

"Hi Margot, just a reminder that you have a small outstanding balance and we thank you for your business, when can we expect payment?"

****WAS NOT THE CONVERSATION WE HAD.

Between 2 houses we gave them just over $20,000 in business. An out building was added after the first quotes for an amount of $429.00 - this was the balance Jane was on the hunt for.

There was no follow up call confirming work had been done and they do not issue invoices (your signed contract is your invoice).

These are not primary residences and I personally was not even sure the work was done, it was, and we were happy to pay, called Jane back to confirm work and give her my visa and give her some final feedback on how I felt about the level of customer service - JANE'S RESPONSE...."You know what Margot, YOU owed ME money in October and my job is to collect." and then she hung up.

As an owner/operator of multiple income properties and a believer of kindness; Gerry's Roofing will never again receive my business or my referral of business and Jane St. Germain needs a hug.

Gerry's crew did a wonderful job on reshingling our roof and installing new soffit and eavestrough as well as a replacement skylight. it has been 7 years now ann no problems at all. we highly recommend Gerry's Roofing.