Grand Springs Plumbing is available from 7:00 AM to 7:00 PM, Monday-Saturday. We’ve built a reputation for our honesty and commitment to customer satisfaction, and we continue to maintain and practice our code of ethics and value.
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Terrible customer service and very unprofessional. Had work done by Tim and needed an invoice written on a letterhead and he refused to answer our calls or messages. When we finally got a hold of him he said it’s not his problem and we have an email with the pricing breakdown. We explained to him why we needed it to be a professional invoice and not an email and he didn’t respond. We needed a professional invoice made for the Tarion claim and he refused to do it. He hung up the phone on us. Would never recommend him.
I am not a happy camper. After spending over $7000 to get the plumbing updated in the house, found that there are two cold water lines instead of a hot and a cold to the laundry tub and washer.
So I call.
Get told - sorry, out of town will not help you.
Yet the website still has a Toronto address and Toronto phone number. And frankly, given the amount we paid, if Tim has to make arrangements for someone else to fix their mistake at his cost, he should be doing it. Really bad customer service after really sloppy mistake.
Grand Springs Plumbing has a TrustScore™ of 1.4. The average TrustScore™ for other businesses providing similar services in Beaverton and the surrounding areas is 1.4. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Plumbing
Grand Springs Plumbing is available from 7:00 AM to 7:00 PM, Monday-Saturday. We’ve built a reputation for our honesty and commitment to customer satisfaction, and we continue to maintain and practice our code of ethics and value.
Main contact(s) | Tim Nowak |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Grand Springs Plumbing to request licensing info. |
Insurance information | Contact Grand Springs Plumbing to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Grand Springs Plumbing has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum