Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional d read more...
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We were pleased with the level of professionalism offered by the company. The sales rep, installers were all quite professional. We had to ask the installers to return for a slight repair and they did so quickly. So we can say that the after sales service was also exceptional.
Front door looks great, we get lots of compliments. Definite recommend.
Hi M.Pat,
Thank you for taking the time to share your experience. We are glad to hear that you got an amazing experience with us!
Have a nice day!
The process was extremely easy and smooth, customer service was always there when you need them, very helpful, easy to reach. I changed 6 doors and 4 windows, looking great, it made a big difference. gorgeous products. Tony explained in detail everything to me so there were no surprises and everything was the way I wanted. I'm a happy customer and will use their services again and again. The installers worked fast, precise and very friendly and personable. I find when workers are in a good mood they make fewer mistakes and take attention to detail. So bottom line - great price, very smooth process. Thank you!
Hello Mrs.Mina,
Thank you, your comment is much appreciated. It was a pleasure to take on this project for you and we are very happy that you like your new doors and window!
Have a great day!
Groupe Royalty
In 2018 I had Royalty install 9 windows in my duplex. The service was great and their employees were polite and knowledgeable and cleaned up after themselves. Based on this experience I called to have my patio doors and bathroom windows changed. The order and deposit was made on July 5 and they finally installed the doors and windows on October 10. The day after the installation, while washing the doors I noticed and crack in the door, I called them immediately and informed them of the problem. I was told, it is impossible because the whole glass would be shattered, they asked me to try soap and water, a razor blade, and nothing worked so they sent a technician who took a photo and we told him the security lock was not working. He could not fix it at the time but came back the next day. The following week I called to find status of repair and was told they expected the glass for the door around November 23 as it had to be manufactured to order, well that is a poor
excuse since all of your doors and windows are manufactured to order. On Nov 22. I called to find out if they had the glass for my door, maybe on Nov 25?? My tenant had a problem with the security lock on his door and had a crack in the bathroom window and the security lock did not work. I called Royalty and informed of this new problem and asked if they could arrange to have both my door and his window and door fixed at the same time. I was told they would include it on the service order and in the future call to check on service #2035. I called again week of November 25 and they told me they would call me back. It is now December 1 and I have not had a call. The employees who installed the doors and windows were not as competent as the first group. They did not clean up after themselves, when I went to clean my bathtub a piece of metal from the window they replaced fell in my bath. The service after installation is almost non existent and that is a shame. I wrote to their customer service department but I felt I should also include my comments on this page.
Hello Mrs. Pierrette,
Thank you for your comment.We are sorry for the inconvenience that this has caused. I just verified the after-sale number #2035 and everything is done. Please feel free to reach us if needed 514-429-1414
Have a great day!
Groupe Royalty
The installation went very smoothly and we were very satisfied with the team. We love our new windows and doors.
Hello Mrs.Elia,
Thank you very much for your feedback! We are very happy to hear that you had a great experience with our team.
Have a great day!
Groupe Royalty
Bonsoir,
J'ai opté pour cette compagnie en raison de la présentation des produits par le représentant M. Lajeunesse. Le prix était raisonnable, le problème rencontré est dans la date de livraison. Il m'a fallu 3 mois pour installation des fenêtres et 4 mois pour l'installation de la porte de garage. Très très long délai. Le pire est l'installation de la porte de garage, la meilleure Roylty a omis de contacter son sous-traitant comme prévu pour qu'il installe la porte de garage. Il a fallu que je les contacte pour demander la date de la fourniture et son installation.
Quand M. Lajeunesse nous a fait signer le contrat avec un dépôt, il nous a confirmé que l'installation se fera dans 3 à 4 semaines. C'est tout le contraire, la durée a triplé.
Ce n'est pas très professionnel quand on ne donne pas un délai qui reflète la réalité. Nous sommes vraiment déçus pour les raisons évoquées ci-dessus.
Bonjour M.Arab,
Merci d'avoir partager votre avis, ceci nous aide a am liorer notre service. La satisfaction de nos client est importante pour nous , h sitez pas nous contacter au besoin 514-429-1414.
Cordialement
Groupe Royalty
Je suis très satisfait des services Royalty. La pré-vente, l'installation une équipe incroyable, le produit et le prix. Tout était bien, rien à dire.
C' tait un plaisir de r aliser ce projet. Merci Laurent d'avoir pris le temps de partager votre exp rience! Au plaisir de vous servir nouveau!
The service from the sales to the installation was great ! The timeline were met and the job was amazing. Thanks !
Hello M.Georges,
We are thrilled to hear that you had a great experience with us! Thank you for entrusting in Groupe Royalty!
Have a nice day!
Groupe Royalty
I am a returning customer to Royalty. They installed windows in the upstairs of our house a few years ago (a+) and we ordered for our kitchen. dining room and office this past summer. Very happy with the windows and their installers are efficient and friendly. Pro job all around.
I would recommend this company to all including my family
Thank you,
Jen Baumeister
Hi Mrs.Jen,
Thank you very much for your feddback! It was a pleasure to take on this project and we are very happy that you like your new windows.
Have a great day!
Groupe Royalty
Service was great, people (sales and technicians) where very nice and polite.
Hello Mrs.Lise,
Thank you for your feedback! We are happy to hear that you had a great experience with our team. We strive to give our clients the best possible service.
Have a great day!
Groupe Royalty
Excellent service après installation. Merci
Excellente servicd
Bonjour M.Abdelkader,
Merci d'avoir pris un instant pour partager votre exp rience avec nous. Au plaisir de vous servir nouveau!
Cordialement
Groupe Royalty
Groupe Royalty has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Saint Laurent and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 3 | 105 |
Approved | 3 | 105 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.4/5 | 4.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional design and the best esthetical qualities. With its teams of specialized installers, Groupe Royalty provides its customers a quick and professional hassle-free installation.
Several individuals and contractors can be found among Groupe Royalty s satisfied customers.
Our team is there for you. They are passionate people who make the manufacturing of exceptional windows here in Quebec, for our climate.
Groupe Royalty was awarded Best of TrustedPros in 2021 for Windows and Doors in Saint Laurent.
Groupe Royalty was awarded Best of TrustedPros in 2016 for Windows and Doors in Saint Laurent.
Groupe Royalty was awarded Best of TrustedPros in 2015 for Windows and Doors in Montreal.
Groupe Royalty was awarded Best of TrustedPros in 2014 for Windows and Doors in Montreal.
Main contact(s) | Tony Ciobirca , Geneviève Lavertue |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Contact Groupe Royalty to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.