Hamilton House Painters specialize in interior repainting, exterior repainting, commercial painting, kitchen cabinet refinishing, drywall installation, repairs, taping and mudding, and cabinet and handrail repainting. Through our "RENO TEAM" division, We also install wooden and laminate flooring, tiles - backsplas read more...
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Wow, I cannot say enough about Hamilton House Painters and RENO TEAM / OASIS AT HOME - decks, fences and outdoor lifestyle and the exceptional work that they do. We were having our deck refinished with a hot tub. We purchased the hot tub from Jacuzzi, but this company did all of the the interlock, siding, planters, and a bar. This project also included the company contracting a granite company to prepare the bar and seating areas of granite.
Mike and Malcolm, the company’s workmen are so experienced, pleasant, skilled, trustworthy (we even gave them a fob to our home), and very detailed workers. We cannot say “thank you” enough to them as the company representative. James the supervisor was always available 7 days a week to answer any questions or concerns.
The signed contract was explicit in the work that was to be performed. When issues, mistakes (by others) or concerns occurred, they immediately “jumped in” and made the correction even when it was not in the contract and was above our expectations.
I strongly recommend this company for their amazing commitment to having a project completed in a timely and professional way and go “beyond our expectations”.
Thank you very much for your kind response. All of us here enjoyed working with you on your project; we would be delighted to work with you again for any new projects in mind! THank you for your business. Regards, James.
I received several quotes for the work I was wanting to have done on my house. I found James to be very thorough and detailed . He gave several suggestions while staying in line with my budget. James gave me a very detailed quote and price break down on what work would be done.
The team that work for James are professional, and easy to deal with. Belinda was especially helpful when it came to me choosing colours for my front step and deck. I was a little unsure of the colour that she was suggesting but in the end decided to trust her suggestion... she kept telling me that it would look great and would stand out... she was right on with her expertise .so many neighbours asked who did my work and commented on how great it looked... such a transformation...
As my start date for the project was approaching I had a great deal of communication with Oscar who works at the store..so easy to talk to and very professional... constantly keeping me updated with time lines affected by the weather.
Jeremy and Carly were my painters...right from the get go they were professional, polite and hard working...they clearly take pride in their work and did a great job painting my front step and back deck. The process/product used on my front step was daich spreadstone...they did a great job!!
Mike and Malcom (Father/Son team) did the installation of the railings in both the front step and back deck... they too were professional, hard working and polite... all materials needed for the job were kept in one area. My house was still easily assessable for me during the project. When the job was completed I was told that all leftover materials would be cleaned up and removed from my property... this was done within 2 days of the work being completed..
I am more than happy with the work that James and his team at Hamilton House Painters did for me. The workmanship, product and professionalism of this company was very good.
I would definitely recommend Hamilton House Painters and would contact them for future work i may need done.
Thank you for a great job!!
Hi Sharon, Thank you very much for your review and kind words. I have passed your review on to all concerned; they all appreciated it very much. It really helps to motivate the troops. You were wonderful to work with, and, we hope to be of service again; please feel free to call us anytime. Enjoy your deck and porch!
Very impressed with the work and professionalism from the team from start to finish. Thanks again for the great work!
Thank you for the review, and, kind words.
And, yes, I agree with you that the weather this year played a bit of havoc with the schedule. I guess we need to make allowances for "climate change" for next year!
It was a pleasure working with you, and, we welcome you to call us again with anything you need.
Enjoy the new railing system and gates.
All the Best,
Well the job is done and that's really the best thing I can say. Poor communication all around between both James and us and James and his crews.
Simple job of drywalling a ceiling. Initial crew didn't think they were finishing the mudding and taping, although James thought they were, so they did a poor job putting the boards up. They left large gaps against the wall, screws sticking out, screws missing, paper in between joints. Pointed out the large gaps and was told not to worry, the mud would cover it. Resulted in gaps left that were very noticeable even before priming the walls.
Ended up delayed a day waiting for another crew to do the taping. James suggested they come in Saturday but never told the crew that. Then told me I was being unreasonable thinking they could work on a Saturday since his guys need days off and the mud needed longer to dry. Would have understood if he didn't tell me the day before to expect them on Saturday.
Neither crew was prepared to do work above a staircase.
Never showed up on time and no calls to let us know they would be late. One day was an 11am start, showed up at 130. Another was a 10am start, showed up at 230. Over 4 days of work, I spent 8 hours waiting for them to show up.
Initial crew was supposed to cut out a junction box but didn't, which led to the second crew having to find it. Missed twice and had to patch the ceiling. Left the patch with one coat of mud on it, never mentioned it or said they would finish it. Fed up at this point so ended up just fixing it myself.
Left cigarette butts all over driveway and garage which were supposed to be picked up but never were.
It's done and within the timeframe of the contract but the quality and service were not what we expected or were promised.
See photos here. https://imgur.com/a/p0XZy83
I'm struggling to find any part of your response that is truthful. There were no phone calls to let me know what time people were to show up. None. I contacted you when crews were hours late every time. When I complained that crews had consistently been hours late, you told me to work it out with the crew myself. Here's one email to a crew that was supposed to start at 10am. As you can see there was no update from them until I reached out. https://imgur.com/a/nUAR0YA
The junction box was talked about with your crew at length prior to the boarding crew starting the job. It was then brought up with you when you came by. It was then brought up on the first day of mudding. It was again brought up and the second day. I stood with every one of you and told you what needed to be done. I can actually show you an email from your crew asking me to mark its general location a day before it was cut out. https://imgur.com/a/nUAR0YA So your hour before it was done story really doesn't work out. Along with that, I have an email to you after the first day asking why this wasn't cut out.
There is no recording. My husband carries his work phone in the front pocket of his shirt and he knew how frustrated I was after day one. With that he went into work late so he could be there for you to explain how we were going to fix the hole in my floor, fix the horrible attempt at drywalling up the stairs, fill in the large gaps that were left, and fix the screws left hanging out. (See all the pictures in the album) He was also there to help make the decision on if we should have you continue the job with how poorly day one went. You should ask the crew that did the mudding if they felt the boards were put up well as they were also not impressed with what they had to fix.
Speaking of pictures, I actually did post final pictures. I know it's hard to believe that was the work of experienced drywallers so I can understand how you didn't think that was the final product. The first and fourth pictures are final product.
There was no follow up email. This is the first I've heard from you since paying the final bill, 4 months ago.
Nice touch trying to make yourself out like you were doing us a favour. No one turned down this job, I'm not sure where that came from. Your price was not a discount. I met with many contractors and looked at prices in all of the estimates. You were far from the lowest price. Actually you were the second highest. And before you make more up about me, the final bill was paid in full before the end of day of you sending the invoice.
Yes, we were trying to do most of the work ourselves and really wish we had of just done this one ourselves too. At least then when I look at how poor of a job was done on this ceiling, I would know it was done by an amateur, not someone I paid to do good work.
We are all a bit astonished at this review, and, we tried very, very hard to make you happy. You were called every day in advance of the crew's arrival, with updated arrival times, and, I even came out to meet you onsite to review the work after the drywall board was installed. Aside from one or two spots where the guys missed the stud on the first try, everything was within normal tolerances. Your husband recording the conversation from the phone in his pocket was a nice touch (and I note you did not bother to post) but, it convinces me that you were looking for issues from the outset. You made a comment about a junction box being missed; it was not missed. You told the crew not to worry about it as your electrician would take care of it. And, you only brought this to the attention of the mudding and taping crew within the last hour of the job...when we were doing final sanding. I also note you did not post the pictures of the completed job; which would have shown a near-perfect drywall installation, which was, in all respects, ready to paint. It was delivered on-time, and, on-budget, as per our estimate to you, after you (as related to me, had several contractors turn down the job, or, quoted higher prices). We tried to help out what we thought was a nice young couple and family, just starting out, and, on a very, very tight budget - we knew you were trying to do as much of the work as you could on your own. So, we offered a below-rate estimate, to try to help. And, we delivered good service and quality. We are all just disappointed you don't see it that way - as I said, the crews were ASTONISHED to see the review, after they worked so hard. I wrote to you prvately after you posted this review, to ask you to reconsider; you did not respond to me. All we can do is wish you good luck, and, God-speed with the rest of your renovations.
Hamilton House Painters and RENO TEAM has a TrustScore™ of 4.3. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
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|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2008|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We can repaint brick, stucco, siding, decks, garages, fascia etc. If you are looking for that perfect finish, we are your guys. Perfect job everytime. Lots of references that you can speak with.
We can install drywall, tape, prime and paint to finish coat. If you are looking for that perfect finish, we are your guys. Perfect job everytime. Lots of references that you can speak with.
Hamilton House Painters specialize in interior repainting, exterior repainting, commercial painting, kitchen cabinet refinishing, drywall installation, repairs, taping and mudding, and cabinet and handrail repainting. Through our "RENO TEAM" division, We also install wooden and laminate flooring, tiles - backsplash, floors, bathrooms - and, we build and repair fences.
We are a company founded and based in Hamilton, and were founded by Brian Jerome - a "Master Painter" with over 30 years of painting experience.
We have many references willing to speak with you, on request.
We offer our full (substantial) discount to you on paints and sundries, including our favourite paint line: GREEN FRIENDLY PAINT by DuROCK. This is an eco-friendly, health-friendly, and PREMIUM line of paints. We buy this line from our sister-company ECO PAINT and COATINGS SUPPLY (greenpaints .ca), and, we pass our savings on to you, without additional mark-up; you pay the same as we do for the paints and sundries. All other materials we pass on to you at our cost.
But, if you prefer to use another paint brand... no problem! We will use any paint you choose.
We require NO deposit for booking. And, estimates are always FREE. .
We offer our 100% Satisfaction Guarantee. If you are not happy with our work, we will do whatever it takes to make you happy. You do not pay until you are happy. We take pride in our work and that is why we can offer such a guarantee. We also offer a one-year warranty on our installation labour.
We have painted HUNDREDS of homes in South-Western Ontario, and, sincerely hope yours will be next!
|Main contact(s)||James Kinnaird , Geoff Burchell|
|Alternate Phone Numbers||289-933-9935, 289-268-1927|
|Listed with TrustedPros since:||2011|
|Warranty||HHP provides a ONE YEAR warranty on our installation labour; for any defects in the installation or application of the product only. We will repair, or replace at our sole and absolute discretion, any deficiency explicitly caused by a defect in our installation methods or work. This warranty DOES NOT cover any issue with physical products used in the work. We do NOT warranty any paint products. We do NOT warranty any repairs we make, of or to, any cracks in drywall or plaster. The warranty shall be valid for one year from the invoice date of the work performed. The warranty protects against labour installation defect or failure only. The Customer will hold as harmless HHP from any other claim or liability. The warranty (if applicable), except where otherwise indicated herein, covers repair labour cost only; no other claims will be honoured or considered valid. HHP's warranty (if applicable), specifically excludes reimbursement, repair, or replacement of any damage caused by the customer, howsoever occasioned. All physical products, or construction materials or components sold as "refurbished," "used," "reconditioned," or "demo units," or "re-manufactured," carry NO warranty, and are sold â€œas isâ€ unless otherwise indicated by written agreement of the parties.Physical products or construction materials sold as new MAY carry a manufacturerâ€™s warranty, for which HHP carries no liability or responsibility to honour. Please ask us concerning your particular item, or, check with the product manufacturer for warranty details. Please see our website for comprehensive terms and conditions of warranty, sales and service.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Hamilton House Painters and RENO TEAM to request licensing info.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Hamilton House Painters and RENO TEAM has contributed 15 responses to the following questions posted in the 'Ask the Pros' forum