Hamilton House Painters specialize in interior repainting, exterior repainting, commercial painting, kitchen cabinet refinishing, drywall installation, repairs, taping and mudding, and cabinet and handrail repainting. Through our "RENO TEAM" division, We also install wooden and laminate flooring, tiles - backsplas read more...
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Better late than never...June 2017:
I had to give this "company" a 1 because there's nothing lower. Don't use them - they demand 50% deposit up front & don't live up to their word. I hired them to build a fence & gate in my backyard. They should state on their website the truth; they hire "subcontractors" who were not experienced fence builders which Was clear in their poor workmanship. Insulting my neighbours, used inferior products (green, TWISTED posts), workers not showing up, ran out of materials, etc, many many excuses. After 5 days they were no way near half completed & broke the gate they built which I'd paid for separately, promising they'd replace it but didn't. I ended up firing them as a result, out of pocket $5600+ and had to hire a professional company to complete the job & fix all their poor work in record time! I'm not finished with them yet & will let the courts decide.
As regards this customer, Cindy in Hamilton, and her specious review:
1. This customer has been attempting to get out of her contract since the day after it was signed.
2. She demanded that we return her money, after 75% of the job was complete, or she would "slander" us online - which she is doing here.
3. She has been systematically posting negative reviews all over the internet, along with her neighbour, who purports to be a fence builder, since she attempted to obtain a 50% discount on her job.
4. At the time she terminated the contract, we were 1-2 days away from completion, and, were on time, and, on budget. In my opinion, her attempt to obtain a discount and her threats to "slander" us were nothing more than an attempt to take advantage of a contractor.
5. If there were staffing issues on the site, it is because the client stood over them, yelling at them, harranguing them, complaining, and, generally being a nuisance; almost every tradesmen, including some with years of experiences with us, refused to return to the site after being exposed to her. Some wrote letters to us indicating that thay felt abused by this client.
6. There were never any shortage of goods; we attempt to deliver "just in time" for use, to avoid loss where the materials cannot be secured.
7. The only reason the fence was not completed was because she arbitrarily terminated the job early - likely to give it to the neighbour, whom she discovered was a "fence builder" after she had booked the work with us, and, whom she tells me could do the job "under the table" for less money.
Hamilton House Painters did an excellent job on painting my house from top to bottom. They were efficient and prompt. The new baseboard trim looks amazing and they did an excellent job, very professional! I would use this company again!
Thank you very much for the review. We certainly appreciate working for great customers like yourself, and, appreciate the business. Please call us anytime; we would be delighted to work with you again.
Congrats on the new home; we hope you and your family enjoy it for many years.
HHP renovated our basement and did a phenomenal job. They have also done 3 different projects (phases if you will) of painting that covered our entire home. They were great to work with and we would highly recommend their services.
Thank you so much for your review; it is much appreciated. You and your family are the type of customers every contractor loves to have; you have educated yourself on the process and materials, know what things should cost, and, are always easy to work with. And, if you do have an issue, you bring it to our attention immediately. We sincerely hope you all enjoy the new basement and newly painted home, and, please feel free to call us anytime; we will be there for you.
Horrible quality of workmanship, surfaces were painted before being repaired, then small holes/cracks were filled in and painted again without being sanded down neatly. When they came back to make repairs after complaints were made, the job looked worse than it did originally. Excuses were given that there must be a water leak even though there is no water lines or vents anywhere near the area and I was able to make the repairs myself with a little bit of patience in little time.
Unfortunately, not every customer is easy to work with, and, a few are downright problematic. This customer was advised up front that his walls were in horrible condition; 70 year old water-logged plaster in a bathroom. He did not want to pay for repairs; we offered and suggested he do so. He was also supposed to provide a mirror which completely covered the area over his sink and toilet; he provided a much smaller one. As a matter of extreme goodwill, our painter did extensive surface repairs - FOR FREE - completely out of scope. All such sanding and repairs were specifically EXCLUDED from the contract. The customer attempted several times to get work done for free - he wanted it done, but was not prepared to pay for it. Our painter spent about 2-3 times the hours in the residence it should have taken, trying to make the customer happy; he could not be made happy, unless we did the work for free. This review is the result of us not succumbing to his demands.
Hamilton House Painters and RENO TEAM has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2008|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We can repaint brick, stucco, siding, decks, garages, fascia etc. If you are looking for that perfect finish, we are your guys. Perfect job everytime. Lots of references that you can speak with.
We can install drywall, tape, prime and paint to finish coat. If you are looking for that perfect finish, we are your guys. Perfect job everytime. Lots of references that you can speak with.
Hamilton House Painters specialize in interior repainting, exterior repainting, commercial painting, kitchen cabinet refinishing, drywall installation, repairs, taping and mudding, and cabinet and handrail repainting. Through our "RENO TEAM" division, We also install wooden and laminate flooring, tiles - backsplash, floors, bathrooms - and, we build and repair fences.
We are a company founded and based in Hamilton, and were founded by Brian Jerome - a "Master Painter" with over 30 years of painting experience.
We have many references willing to speak with you, on request.
We offer our full (substantial) discount to you on paints and sundries, including our favourite paint line: GREEN FRIENDLY PAINT by DuROCK. This is an eco-friendly, health-friendly, and PREMIUM line of paints. We buy this line from our sister-company ECO PAINT and COATINGS SUPPLY (greenpaints .ca), and, we pass our savings on to you, without additional mark-up; you pay the same as we do for the paints and sundries. All other materials we pass on to you at our cost.
But, if you prefer to use another paint brand... no problem! We will use any paint you choose.
We require NO deposit for booking. And, estimates are always FREE. .
We offer our 100% Satisfaction Guarantee. If you are not happy with our work, we will do whatever it takes to make you happy. You do not pay until you are happy. We take pride in our work and that is why we can offer such a guarantee. We also offer a one-year warranty on our installation labour.
We have painted HUNDREDS of homes in South-Western Ontario, and, sincerely hope yours will be next!
|Main contact(s)||James Kinnaird , Geoff Burchell|
|Alternate Phone Numbers||289-933-9935, 289-268-1927|
|DBA, formally or associated with||Hamilton House Painters|
|Listed with TrustedPros since:||2011|
|Warranty||HHP provides a ONE YEAR warranty on our installation labour; for any defects in the installation or application of the product only. We will repair, or replace at our sole and absolute discretion, any deficiency explicitly caused by a defect in our installation methods or work. This warranty DOES NOT cover any issue with physical products used in the work. We do NOT warranty any paint products. We do NOT warranty any repairs we make, of or to, any cracks in drywall or plaster. The warranty shall be valid for one year from the invoice date of the work performed. The warranty protects against labour installation defect or failure only. The Customer will hold as harmless HHP from any other claim or liability. The warranty (if applicable), except where otherwise indicated herein, covers repair labour cost only; no other claims will be honoured or considered valid. HHP's warranty (if applicable), specifically excludes reimbursement, repair, or replacement of any damage caused by the customer, howsoever occasioned. All physical products, or construction materials or components sold as "refurbished," "used," "reconditioned," or "demo units," or "re-manufactured," carry NO warranty, and are sold â€œas isâ€ unless otherwise indicated by written agreement of the parties.Physical products or construction materials sold as new MAY carry a manufacturerâ€™s warranty, for which HHP carries no liability or responsibility to honour. Please ask us concerning your particular item, or, check with the product manufacturer for warranty details. Please see our website for comprehensive terms and conditions of warranty, sales and service.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Hamilton House Painters and RENO TEAM has contributed 14 responses to the following questions posted in the 'Ask the Pros' forum