This Brampton area flooring contractor is rated 1.2 from 5 reviews. Services offered include flooring work. Read their reviews, ask about license and insurance information, and request a quote.
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Do not buy from this company!
I purchased vinyl plank from hardwood giant 3 years ago and had it professionally installed. Not only are many of the planks coming up, but several of them have also split and broken. I've been back to the store several times and finally spoke with the store manager Babar. After some back and forth he agreed to see what he could do and get back to me. It's been over a month and he is dodging both my calls and emails. I even contacted customer care-they promise to get back to you in 2 business days-and it's been weeks. My flooring is supposed to come with a 15 year commercial and lifetime residential warranty. This company is terrible! I am out more than a couple thousand dollars between flooring and installation and it all needs to be replaced. Horrible customer service!
We hired Hardwood Giant to install hardwood floors throughout our home in the summer of 2021. Everything was great at first. We loved the service, the work was good and the staff were great. Things took longer than expected, but being in the middle of covid that was not overly shocking.
Near the end of the project, we started to notice work quality decrease. We had paid to have the stairs to our basement changed, and they forgot about them. They came back and did the work, so no harm done. With the Job complete I left a review - that review was a 5-star review despite some small problems we had. We weren't happy with the trim work, but this isn't their main business so we didn't want to detract from the flooring work they did - but we did feel it was important to be truthful in our review so I included some criticism of it in my review. We even had their lawn sign on our lawn for months because we appreciated the work done.
Yesterday I reached out to Brian because we noticed a couple issues - our handrail on our second floor is out-of-level, and our basement stairs are fading after less than a year. His response was shocking:
" After your online review I refuse to discuss anything further with you. You can contact my lawyer "
Following that I changed my review to 1-star, and I tried to reason with him, but this was the response:
"Stop harrassing me and posting online. You even said in your previous online attack, you had to redo my work it was so horrible. That means you were the last to touch it. All of this is now a result of your own workmanship. I will have my lawyer contact you about this harrasment and defamation. "
I'm just in absolute shock. I did not ever suggest that we did any work on it, I did not "attack" anyone - I just shared an honest opinion. And now as a result I have spent tens of thousands of dollars on floors that the seller and installer refuse to support. I can't in good faith tell anyone to do business with this company anymore, and I'm deeply sorry if anyone read my previous review and decided to do business with them and got similarly burned.
I needed engineered wood that’s 4 years old. There’s none in alberta where I am. So I looked on line and came across hardwood giant in Brampton. I was dealing with a fellow named JD who confirmed he had the flooring style I needed for my repair. The following day JD requested a credit card for a deposit which was only supposed to be a couple hundred dollars. Fast forward a week, I had no communication from JD and was charged $1000 deposit without my consent. I decided to phone hardwood giant’s main office number that I saw on their Facebook page. I complained about my terrible experience with JD. JD called me within 5 min. He tried to convince me he hadn’t forgotten me and everything was fine. I told JD I had opened a complaint with MasterCard for fraud and I wanted my $1000 back which he had taken without consent and services rendered. After an hour of stalling by the slick salesman I got confirmation via a POS receipt that my refund was processed. What a terrible experience. StayAway
DO NOT GET YOUR FLOORING FROM HERE—
My husband and I have had to file a complaint under the Consumers Protection Act because they refused to give us our deposit back. We were hesitant to give a deposit before any measurements were taken and an estimate quoted. We only agreed to give a deposit as they reassured us three times that we could get it back anytime up until 2 weeks before the installation date. When the hardwood Brampton salesperson came to our house to measure the floors (he arrived late) and told us that by removing the file in our kitchen it would mostly likely damage the kitchen floorboards and cabinet and recommended we take the tiles out ourself. This was not mentioned when we made the deposit at the store in February. When we went back to the store to ask for the deposit they refused to give us our refund back. My husband brought in a letter of complaint, they refused to take the letter and said we have legal team that deals with stuff like this and they dont mind going to court. Does that say it all!!!
This past year I signed a contract with Hardwood Giant (Torbram Rd., Brampton) to install hardwood floors on the main floor of my house. Once the floors were installed I contacted them by phone and by email with issues of poor workmanship and the poor quality of some of the planks. My concerns were not acknowledged and, when I personally went in with my issues, I was treated rudely. No assistance was offered. I tried various avenues to get results such as trying to reach a manager, filing with the BBB and the CPA but was not able to get any assistance. As a result my issues were not addressed and I had to hire another contractor to correct what they could, and am using area carpets to disguise other areas that were too costly to repair.
In my opinion I would advise those who are considering doing business with this company not only to bear in mind my cautions but to check this and other online customers’ complaints regarding this company and their parent company in Oakville. Check Google Reviews, TrustedPros, Yelp, Homestars and FaceBook. They all have the same bad reviews.
Sufficient data is not available to establish a TrustScore for Hardwood Giant. The average TrustScore™ for other businesses providing similar services in Brampton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
Additional services may be offered by this company. Please contact Hardwood Giant to inquire about their full list of services.
This Brampton area flooring contractor is rated 1.2 from 5 reviews. Services offered include flooring work. Read their reviews, ask about license and insurance information, and request a quote.
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.