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This past year I signed a contract with Hardwood Giant (Torbram Rd., Brampton) to install hardwood floors on the main floor of my house. Once the floors were installed I contacted them by phone and by email with issues of poor workmanship and the poor quality of some of the planks. My concerns were not acknowledged and, when I personally went in with my issues, I was treated rudely. No assistance was offered. I tried various avenues to get results such as trying to reach a manager, filing with the BBB and the CPA but was not able to get any assistance. As a result my issues were not addressed and I had to hire another contractor to correct what they could, and am using area carpets to disguise other areas that were too costly to repair.
In my opinion I would advise those who are considering doing business with this company not only to bear in mind my cautions but to check this and other online customers’ complaints regarding this company and their parent company in Oakville. Check Google Reviews, TrustedPros, Yelp, Homestars and FaceBook. They all have the same bad reviews.
Sufficient data is not available to establish a TrustScore for Hardwood Giant. The average TrustScore™ for other businesses providing similar services in Brampton and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Busines Name(s)||Hardwood Giant(Rated 3 / 5)|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Company Website||Not yet provided|
|Social Media Profiles||N/A|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||N/A|
|Listed With TrustedPros Since||2017|
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|Affiliations:||<a target="_blank" style="text-decoration:none;color:#0077cf" href="https://trustedpros.ca/company/hardwood-giant">Hardwood Giant</a>(Rated 3 / 5)|
|Listed with TrustedPros since:||2017|
|Accepts credit cards:||N/A|
|24 Hour emergency service:||N/A|
|Licensing information:||Contact Hardwood Giant to request licensing info.|
|Insurance information:||Contact Hardwood Giant to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.